Intensity Extreme

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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Delphiplasma

  • Posts: 5
  • Joined: Mon Jul 27, 2020 8:02 am
  • Real Name: Darren Bye

Intensity Extreme

PostMon Jul 27, 2020 8:13 am

Hi,
I'm new to this forum. I Have just purchased a Intensity extreme TB device. I'm trying to connect it to an Alienware 13R3 TB3 laptop, via a TB to TB3 adapter. The issue I'm having is no power on the Intensity extreme device. I confirmed power is on the TB3 port. Question, is the Intensity extreme compatible with TB3? Is there a way to test Intensity extreme by just connecting it directly to a phone power charger? Thanks
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Delphiplasma

  • Posts: 5
  • Joined: Mon Jul 27, 2020 8:02 am
  • Real Name: Darren Bye

Re: Intensity Extreme

PostWed Jul 29, 2020 8:37 am

Is this product compatible with TB3? Or is it the adapter? The adapter being a cheap non brand adapter. Thanks
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Delphiplasma

  • Posts: 5
  • Joined: Mon Jul 27, 2020 8:02 am
  • Real Name: Darren Bye

Re: Intensity Extreme

PostThu Jul 30, 2020 11:31 am

So spoke to support who suggested the adapter. Have now purchased an Apple adapter and power is now available. However, media express has a pop up stating hardware not supported and will use default project settings. The device is not showing in media express or Davinci resolve. I'm using the the media express software that came with the device 3.0.3. Help! Thanks
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Delphiplasma

  • Posts: 5
  • Joined: Mon Jul 27, 2020 8:02 am
  • Real Name: Darren Bye

Re: Intensity Extreme

PostThu Jul 30, 2020 12:20 pm

All working now. Updated software to a later version.

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