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- Joined: Tue Oct 31, 2017 5:21 pm
I'm in Denver helping a group run an online streaming conference. They are using a software company called Perigon Live to work the chat, polling, registrations etc. and it allows RTMP push. I tested the software extensively in Oregon running exact same scenarios on mutiple days for many hours and it worked flawlessly and the RTMP streaming was very robost on my home connection which runs about 12mbps upstream.
The group ordered internet at the hotel with a minimum of 20mbps upload garaunteed for each of two rooms that are to run livestreams throughout the day. When we tested we have actually clocked 900+ mbps and they're delivering the internet through Cat 6 cable coming straght out of the wall which I have it plugged into unmanaged switch in each room which connects the ATEM and my laptops.
I tried a Facebook livestream which worked fine but when I try to livestream an RTMP push to the Perigon servers the clock never starts and the buffer fills up. A friend tested the same server and key from his location in Oregon and it worked fine. When I contacted Perigon they ran extensive tests with me and said the RTMP push from the hotel internet is never even pinging their servers.
The AV company that provided the internet is basically useless and the hotels claims there are no firewalls or ports blocked on our connections. The company they buy the internet from is WinLink and through mulptiple tech calls it sounds like there are/were possible configurations (way beyond my understanding) that might be tripping us up but we still have not gotten it to work.
Has anyone else experienced these types of issues and any advice on how to solve them?
Thank you, Marc
The group ordered internet at the hotel with a minimum of 20mbps upload garaunteed for each of two rooms that are to run livestreams throughout the day. When we tested we have actually clocked 900+ mbps and they're delivering the internet through Cat 6 cable coming straght out of the wall which I have it plugged into unmanaged switch in each room which connects the ATEM and my laptops.
I tried a Facebook livestream which worked fine but when I try to livestream an RTMP push to the Perigon servers the clock never starts and the buffer fills up. A friend tested the same server and key from his location in Oregon and it worked fine. When I contacted Perigon they ran extensive tests with me and said the RTMP push from the hotel internet is never even pinging their servers.
The AV company that provided the internet is basically useless and the hotels claims there are no firewalls or ports blocked on our connections. The company they buy the internet from is WinLink and through mulptiple tech calls it sounds like there are/were possible configurations (way beyond my understanding) that might be tripping us up but we still have not gotten it to work.
Has anyone else experienced these types of issues and any advice on how to solve them?
Thank you, Marc
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