Hi,
I'm hoping someone is willing to spend some time helping me solve this issue since it is growing more complex and more urgent every day. I'm open to the idea that it is user error and am willing to put in the effort to figure it out.
Unfortunately, I can't confirm one way or another that this issue is only present with DR17beta. Our team decided to adopt the beta since some of the features save a lot of time every day. We are running DR17.0b build 18
You can see our network configuration in the attached image.
This works great (except for some audio delay) on a regular project.
Problems arise in a collaboration workflow.
Whenever a user is "kicked out" of a session, they see this dialog box:
The user is then unable to enter the project, even after reboots of the workstation or client machines. A reboot of the resolve PostgreSQL server makes it possible for the user to come back into the project however shortly.
[*]Any single user can always use a project with collaboration enabled.
[*]User 3 is recognized by Resolve as being on a Mac, while she is working on a PC.
[*]Users 1 and 2 can often work together without problems. Sometimes any of two is kicked out of a session.
[*]Users 2 and 3 can sometimes work together without problems. However, recently the crashes and lockouts have become worse in this configuration.
[*]Users 1 and 3 can never work together.
[*]On a single occasion, the three have been together in a project. However, user 1 was not able to "see" user 3 in the project chat and binns.
All help will be greatly appreciated.
I'm hoping someone is willing to spend some time helping me solve this issue since it is growing more complex and more urgent every day. I'm open to the idea that it is user error and am willing to put in the effort to figure it out.
Unfortunately, I can't confirm one way or another that this issue is only present with DR17beta. Our team decided to adopt the beta since some of the features save a lot of time every day. We are running DR17.0b build 18
You can see our network configuration in the attached image.
This works great (except for some audio delay) on a regular project.
Problems arise in a collaboration workflow.
Whenever a user is "kicked out" of a session, they see this dialog box:
- resolvecollab.png (66.34 KiB) Viewed 8869 times
The user is then unable to enter the project, even after reboots of the workstation or client machines. A reboot of the resolve PostgreSQL server makes it possible for the user to come back into the project however shortly.
[*]Any single user can always use a project with collaboration enabled.
[*]User 3 is recognized by Resolve as being on a Mac, while she is working on a PC.
[*]Users 1 and 2 can often work together without problems. Sometimes any of two is kicked out of a session.
[*]Users 2 and 3 can sometimes work together without problems. However, recently the crashes and lockouts have become worse in this configuration.
[*]Users 1 and 3 can never work together.
[*]On a single occasion, the three have been together in a project. However, user 1 was not able to "see" user 3 in the project chat and binns.
All help will be greatly appreciated.
- Attachments
-
- workflow (1).png (108.63 KiB) Viewed 8821 times
Last edited by Remco Hekker on Fri Feb 19, 2021 12:33 pm, edited 2 times in total.
System:
Windows 10 Pro 64-bit (version 20H2 O.S. build 19042.685)
Gigabyte Technology Co. Z390 DESIGNARE.
Intel Core i9-9900K @3.6GHz
32GB Ram
GeForce RTX 2080 Ti
Blackmagic Design Mini Monitor
Windows 10 Pro 64-bit (version 20H2 O.S. build 19042.685)
Gigabyte Technology Co. Z390 DESIGNARE.
Intel Core i9-9900K @3.6GHz
32GB Ram
GeForce RTX 2080 Ti
Blackmagic Design Mini Monitor