- Posts: 1
- Joined: Tue Jun 23, 2020 3:17 pm
- Real Name: Jason Learst
Hello,
I have an issue similar to many on the forums. When I add HEVC media to DaVinci resolve I am unable to view the video. The audio does play successfully. What confuses me is that I was able to load this media before. I have a previous project where I was able to generate optimized media for that edit. If I add the same clips to a new project I only see a the media offline error. If I attempt to generate optimized media there is no change in the media offline error.
I have uninstalled and reinstalled the Microsoft HEVC extensions(both free and paid). When checking the DaVinci logs I see that DaVinci is unable to find the HEVC decoder. I am able to see that the HEVC files will not play in Windows without the extension, and they do play once the extension is installed.
I have attached the logs ZIP.
My computer is a custom build.
MSI Gaming Pro Carbon X370
Ryzen 1700X
32B RAM
GTX970
1TB NVe SSD (Resolve Cache)
SATA SSD (OS Drive)
SATA HDD (Media)
Windows 10 2004 OS VER: 19041.330
I am currently running DaVinci Resolve (free) 16.2.2.012. I have tried updating to the latest release and downgrading back without any luck.
I searched all over and tried all of the standard options. Reinstalling Resolve, the codecs, copying the media to the SSDs first.
Any other suggestions?
Thanks in advance!
I have an issue similar to many on the forums. When I add HEVC media to DaVinci resolve I am unable to view the video. The audio does play successfully. What confuses me is that I was able to load this media before. I have a previous project where I was able to generate optimized media for that edit. If I add the same clips to a new project I only see a the media offline error. If I attempt to generate optimized media there is no change in the media offline error.
I have uninstalled and reinstalled the Microsoft HEVC extensions(both free and paid). When checking the DaVinci logs I see that DaVinci is unable to find the HEVC decoder. I am able to see that the HEVC files will not play in Windows without the extension, and they do play once the extension is installed.
- Code: Select all
[0x00002fd0] | IO | ERROR | 2020-06-23 21:36:11,794 | Failed to decode clip <T:\GoPro\2020-06-04\HERO8 Black 2\GX010297.MP4>, track 0, frame 304: Cannot find the codec for decoding.
I have attached the logs ZIP.
My computer is a custom build.
MSI Gaming Pro Carbon X370
Ryzen 1700X
32B RAM
GTX970
1TB NVe SSD (Resolve Cache)
SATA SSD (OS Drive)
SATA HDD (Media)
Windows 10 2004 OS VER: 19041.330
I am currently running DaVinci Resolve (free) 16.2.2.012. I have tried updating to the latest release and downgrading back without any luck.
I searched all over and tried all of the standard options. Reinstalling Resolve, the codecs, copying the media to the SSDs first.
Any other suggestions?
Thanks in advance!
- Attachments
-
- DaVinci-Resolve-logs-20200623-213631.zip
- (181.59 KiB) Downloaded 176 times