Davinci stopped working

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Sergey Romanov

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Davinci stopped working

PostMon Feb 15, 2021 8:49 am

I was trying to install latest 17 version. By that time I had 16.2.3 version. It was working fine.

I do not know it is it update of resolve or some windows update because although it used to work I did not launch Resolve for half of year.

Anyway after v17 install, resolve opens, then crash after less than one minute. No matter what I do, even if I do nothing, it is not more than 1 minute. First it freeze mouse, then it turns screen black and then comes back but Resolve is white and not responding.

I installed my 16.2.3 back but it was was the same. I downloaded latest v16 but still the same.

I suspect that is because I had Studio version before, and when updated I installed none studio version, because I do not need much Studio features. May be trys to use GPU or something, I do not know.
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Charles Bennett

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Re: Davinci stopped working

PostMon Feb 15, 2021 11:59 am

Is your GPU driver up to date?
Resolve 17.2.1 Build 12
Dell XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (462.59 Studio), Win10 Home Build 19041, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens
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Charles Bennett

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Re: Davinci stopped working

PostMon Feb 15, 2021 12:04 pm

When updating from version 16.xxx make sure you make a copy of your database. Version 17.xxx requires a database update which stops it being backwards compatible should you need to go back to 16. On Windows uninstall the earlier version first before installing the new. This step is not needed if you are on a Mac.
Resolve 17.2.1 Build 12
Dell XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (462.59 Studio), Win10 Home Build 19041, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens
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Sergey Romanov

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Re: Davinci stopped working

PostMon Feb 15, 2021 12:17 pm

Thank you. I did copies and was able to restore. Looks like I have latest GPU. I have Vega M GH on Hades Canyon.
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Sergey Romanov

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Re: Davinci stopped working

PostThu Feb 18, 2021 10:38 am

So anyone knows how can use davinci without windows reinstall? I've attached logs.
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DaVinci-Resolve-logs-20210218_163637.zip
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Sergey Romanov

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Re: Davinci stopped working

PostFri Feb 19, 2021 5:59 am

Please help! i cannot work for 2 weeks already. All my due dates are oover.
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Rohit Gupta

Blackmagic Design

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Re: Davinci stopped working

PostFri Feb 19, 2021 6:30 am

Don't see anything in your logs which suggests a software issue. Something is wrong with your GPU driver or PC.
Rohit Gupta

DaVinci Resolve Software Development
Blackmagic Design
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Sergey Romanov

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Re: Davinci stopped working

PostFri Apr 16, 2021 11:22 am

Rohit Gupta wrote:Don't see anything in your logs which suggests a software issue. Something is wrong with your GPU driver or PC.


I have Intel Hades Canyon NUC. It used to work fine but at some point, it stopped. I do have latest drivers. And I even reinstalled windows and all drivers from scratch. I even updated BIOS and also try to rollback BIOS.

Nothing helps. It always crashes when I open Edit tab. By default, it stays on Cut tab and not crushing. Although I do not work there just keep tab open on empty project.

I am desperate already. I want to purchase new PC, but I already have 1200$ PC. I am very sad.
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Sergey Romanov

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Re: Davinci stopped working

PostWed May 05, 2021 12:16 pm

Please help me. Anyone.

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