Wed Jul 08, 2020 2:40 am
There is only one log in the diagnostics log you sent. There should normally be up to 11, as we keep the last 5 good logs and last 5 bad logs. So I would expect to see logs from your Studio install, and I don't.
If you did a complete clean install of Resolve, using methods I've posted in other threads in this forum, that could explain the lack of logs. Otherwise, it's a bit confusing.
It would be helpful if you could send a project export .drp file of the jbfc project you were using. You can do that from the Project Manager page by right clicking the project and selecting Export Project. You don't need to load the project.
And it would be helpful to see a Windows System Information .NFO file. You can generate this by opening Windows System Information, and doing a File - Save.
Put the files on a file sharing site, and provide a link to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support