Bought a new URSA 12K (from Adorama) and it arrived today. Unboxed and powered it up with the supplied wall wart block and everything was in Russian. Don’t know why. But, it was easy enough to switch everything over to English.
The first question I have about the camera is regarding this horrible horizontal noise. <https://www.dropbox.com/s/72wka2m55kljslx/URSA12K_Noise.MOV?dl=0> Other forums suggest it’s due to underexposing the image. However, it’s present at any exposure level across the entire screen. (The linked video is with ‘Blue Only’ set on the VideoAssist 4K monitor to make it easier to see in a phone video.).
FWIW - I’ve tried different AC power supplies to address it being from bad AC power. The battery plate hasn’t arrived, so testing battery power isn’t an option yet. The CFast cards haven’t even shipped from Angelbird, so I can’t record footage to see if the noise is in the media files or just showing up in the URSA monitor and the front and back SDI outputs.
Another anomaly... Auto White Balance works, but the color temperature indicator in the monitor shows a very different value than expected. Tungsten light that balances on other cameras at 3000 to 3200*K shows up as 2500*K. And my daylight LEDs which balance at ~5200*K on a HD broadcast camera show on the URSA at 3600*K.
Someone suggested that the Russian language may indicate that I received a used camera. The box didn't have plastic on it, but the plastic seal tab was intact. The camera was purchased as a new item from Adorama. I can't imagine they'd send me a returned / opened / used item.
I’ll readily admit to being a noob with this camera and I’m hoping these are all easy, user error issues. I’ve extensive experience with SD & HD broadcast cameras (even tube cameras), but this has me stumped. I’d really appreciate some help.
The first question I have about the camera is regarding this horrible horizontal noise. <https://www.dropbox.com/s/72wka2m55kljslx/URSA12K_Noise.MOV?dl=0> Other forums suggest it’s due to underexposing the image. However, it’s present at any exposure level across the entire screen. (The linked video is with ‘Blue Only’ set on the VideoAssist 4K monitor to make it easier to see in a phone video.).
FWIW - I’ve tried different AC power supplies to address it being from bad AC power. The battery plate hasn’t arrived, so testing battery power isn’t an option yet. The CFast cards haven’t even shipped from Angelbird, so I can’t record footage to see if the noise is in the media files or just showing up in the URSA monitor and the front and back SDI outputs.
Another anomaly... Auto White Balance works, but the color temperature indicator in the monitor shows a very different value than expected. Tungsten light that balances on other cameras at 3000 to 3200*K shows up as 2500*K. And my daylight LEDs which balance at ~5200*K on a HD broadcast camera show on the URSA at 3600*K.
Someone suggested that the Russian language may indicate that I received a used camera. The box didn't have plastic on it, but the plastic seal tab was intact. The camera was purchased as a new item from Adorama. I can't imagine they'd send me a returned / opened / used item.
I’ll readily admit to being a noob with this camera and I’m hoping these are all easy, user error issues. I’ve extensive experience with SD & HD broadcast cameras (even tube cameras), but this has me stumped. I’d really appreciate some help.
URSA 12K, DR Studio 17, SmartView 4K, SmartScope Duo 4K, VideoAssist 4K, Decklink 4K Extreme, Hyperdeck Shuttle II, MacPro (cylinder) 10.15.7, 128GB RAM, 12-core, D500, 12TB RAID5 USB, 36TB RAID5 mini-SAS