- Posts: 5
- Joined: Fri Apr 09, 2021 1:13 pm
- Real Name: Foppe Hoekstra
Hello, My name is Foppe and I am new on this forum.
I have purchased a Davinci Resolve Studio dongle and speed editor in november and received it in February. I have tried to install Davinci Resolve studio on my new laptop and I can't get it working properly. It is a company laptop and a guy at the IT helpdesk already spend two days trying to get it working. He is fed up with it and gave me administrator permissions to try it myself this weekend.
We have tried installing version 17.1.1 with all checkboxes on and it installed, but only some icons were visible between the programs in the Start Menu. I could find the Resolve exe file in the folder C:\Program Files\Blackmagic Design\DaVinci Resolve. It did start but after 15 minutes it still showed "Looking for control surface". Then we removed it with Geek64.exe and cleaned the register with CCleaner. We tried version 16.2.8 and same result. Then we found other suggestions on this forum. Plantronics Headsets could have caused it.
I have a Jabra Evolve 75 MS connected via Bluetooth and also the Speed Editor was already connected. So I switched off Bluetooth. I also turned of the Barracuda VPN connection. Again removed Resolve and the other programs. I restarted the computer again and tried a new installation of Resolve 17.1.1 with Bluetooth switched off. It worked again, but it took 25 minutes before the first screen appeared. Once Resolve is open it is very slow and crashes when I want to add media.
The CPU is only working at 30 - 45%, only half of the memory is used and the GPU sais Resolve.exe is running on this device, but it shows 0% activity. I tried installing the latest driver for the GPU card, the 461.92 March 2021 version. Nor result. I visited the forum again and found that the firewall might also cause this problems. I switched off Windows Defender. Then again removal of Resolve, restart, reinstall, no result. Then I tried it without Bluetooth, VPNM and without internet connection, no difference. Then again removal, restart, reinstall with only Resolve and not the other programs, again same result. It takes 20+ minutes to start the program.
Then I visited the forum again, I found something interesting, although in Resolve version 15, someone mentioned that Resolve might be searching for remote locations and if it doesn't find them it keeps trying for a long time and this is not visible in the log file. My heart started beating a bit faster, did I finally find the solution? I went in Resolve to Preferences --> Media Storage. But only C: was mentioned there.
Then again tried several reinstalls but no difference. I tried installing with the dongle in the USB port, without, loading Resolve with and without dongle. It makes no difference, Resolve stays really slow. It should start up in seconds, not in 20+ minutes. I hope someone can help me?? What more can I try?
I have purchased a Davinci Resolve Studio dongle and speed editor in november and received it in February. I have tried to install Davinci Resolve studio on my new laptop and I can't get it working properly. It is a company laptop and a guy at the IT helpdesk already spend two days trying to get it working. He is fed up with it and gave me administrator permissions to try it myself this weekend.
We have tried installing version 17.1.1 with all checkboxes on and it installed, but only some icons were visible between the programs in the Start Menu. I could find the Resolve exe file in the folder C:\Program Files\Blackmagic Design\DaVinci Resolve. It did start but after 15 minutes it still showed "Looking for control surface". Then we removed it with Geek64.exe and cleaned the register with CCleaner. We tried version 16.2.8 and same result. Then we found other suggestions on this forum. Plantronics Headsets could have caused it.
I have a Jabra Evolve 75 MS connected via Bluetooth and also the Speed Editor was already connected. So I switched off Bluetooth. I also turned of the Barracuda VPN connection. Again removed Resolve and the other programs. I restarted the computer again and tried a new installation of Resolve 17.1.1 with Bluetooth switched off. It worked again, but it took 25 minutes before the first screen appeared. Once Resolve is open it is very slow and crashes when I want to add media.
The CPU is only working at 30 - 45%, only half of the memory is used and the GPU sais Resolve.exe is running on this device, but it shows 0% activity. I tried installing the latest driver for the GPU card, the 461.92 March 2021 version. Nor result. I visited the forum again and found that the firewall might also cause this problems. I switched off Windows Defender. Then again removal of Resolve, restart, reinstall, no result. Then I tried it without Bluetooth, VPNM and without internet connection, no difference. Then again removal, restart, reinstall with only Resolve and not the other programs, again same result. It takes 20+ minutes to start the program.
Then I visited the forum again, I found something interesting, although in Resolve version 15, someone mentioned that Resolve might be searching for remote locations and if it doesn't find them it keeps trying for a long time and this is not visible in the log file. My heart started beating a bit faster, did I finally find the solution? I went in Resolve to Preferences --> Media Storage. But only C: was mentioned there.
Then again tried several reinstalls but no difference. I tried installing with the dongle in the USB port, without, loading Resolve with and without dongle. It makes no difference, Resolve stays really slow. It should start up in seconds, not in 20+ minutes. I hope someone can help me?? What more can I try?
HP Zbook Firefly 15 G7
Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
16,0 GB (15,8 GB usable)
64-bit operating system, x64-based processor
NVIDIA Quadro P520
Windows 10 Pro
Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
16,0 GB (15,8 GB usable)
64-bit operating system, x64-based processor
NVIDIA Quadro P520
Windows 10 Pro