Application Suspension and the closes

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Pokati

  • Posts: 1
  • Joined: Fri Apr 16, 2021 11:54 am
  • Location: Portugal, Vila Franca de Xira
  • Real Name: Artur Costeira

Application Suspension and the closes

PostFri Apr 16, 2021 12:12 pm

I have already installed DaVinci Resolve 16 on this PC but then I upgraded to 17.
In doing so, the program simply doesn't run.
I already uninstalled version 17 and reinstalled a clean version 16 but to no avail.

When I try to run CaptureLogs on version 17, the next message appears:
zip I /O error: No such file or directory
zip error : Could not create output file (C:/Users/artco/Desktop/DaVinci-Resolve-Logs20210416_130627.zip)

but a message pops up saying:
DaVinci-Resolve-Logs20210416_130627.zip has been saved to the Desktop

But there wasn't any file created in the desktop.

I would love any help I can get

Thanks
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Peter Chamberlain

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 7:08 am

Re: Application Suspension and the closes

PostMon May 03, 2021 10:45 am

Details of ur system and is might help, as per FAQs
DaVinci Resolve Product Manager
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Charles Bennett

  • Posts: 3087
  • Joined: Sat Nov 05, 2016 11:55 am
  • Location: United Kingdom

Re: Application Suspension and the closes

PostMon May 03, 2021 2:19 pm

To create Log and NFO files .........
Logs.JPG
Logs.JPG (44.09 KiB) Viewed 44 times


This is what you should see on your desktop.....
Capture Logs and NFO file.JPG
Capture Logs and NFO file.JPG (52.05 KiB) Viewed 44 times


Not giving any details of your system and also the exact versions of Resolve you have tried does not help.
Resolve Studio 17.2.1
XPS 8700 i7-4790 4 core, 24GB RAM, GTX1060/6GB (462.59 Studio), Win10 Home 19041, Speed Editor, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win7 Ultimate, Digi 002R, Mackie HUI, 3 Screens

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