Web Presenter HD Issues - REC 2020 and more

Hello,

So I've had live opportunities to run 2 units of the Web Presenter HD, great product of course, but here are a few issues I have on both.

- Most important : there is a green / washed out cast on the streaming output. Using ATEM Constellation or ATEM TVS Pro 4K. When I put it side by side with a hyperdeck studio mini hd, we can see that the little screens don't have the same color. Note that the status page shows that it's reading a BT2020 / REC2020 signal , is that normal ? The default ATEM signal.

- When I import custom streaming destinations (either the streaming.xml file or the ATEM save XML file), they don't show up in the destinations. So we can't import other destinations than the original ones.

- Sometimes it is stuck in On Air, and we cannot turn the streaming off. Well except by unplugging the power supply, but since it's rack mounted it's not practical.

Any ideas on this ?

Green cast may have been fixed.
What's new in Blackmagic Web Presenter 2.1

Improve switchover time between mobile phone and ethernet connection when streaming in lower bitrates.

Fix issue where phone icon was missing when streaming via tethered smartphone.

Improve compatibility with Rec. 2020 video input signals.

Fix audio meter display issue when disconnecting video input signal.

Add support for Transport Layer Security 1.2.

Now we just wait for SRT support (please).

I can confirm that with 2.1 update green cast has been fixed... but replaced by a big magenta / reddish cast, or some sort of big saturation boost !! ATEM Mini Pro encoder is much cleaner and has proper colors.

Also the autoswitch with the iPhone connection as a 4G backup in USB-C doesn't work very well. It's a very nice idea, but I wouldn't rely on this at all at this stage. And the cache is often full very quickly.

Also, it will only switch to mobile if it detects a direct Ethernet breakup. But if your web presenter is connected to a router which is THEN connected to the internet, it won't switch to mobile.

Finally, importing a streaming.xml file with custom destinations still doesn't work, they won't show up. Maybe I didn't do it the right way ?

Hope these issues will be fixed eventually. Other than that, it seems reliable.

I just bought one, testing now, issues below.

01. Constantly stuck in 'on air' the off button won't stop it, so have to unplug.

02. The stream is not showing on my channel at all.

03. Running v2.1 firmware.

This is horribly frustrating, thinking of throwing it into Sydney Harbour, bought as a tool to make streaming simple and seamless. Silly me!

Anyone else experiencing this or have fixes for this?

Also.. on 1GBS connection and the cache is filling up to 100% / FULL in like 30 seconds. Will check the firewall settings..

03. Running v2.0 firmware.

Your firmware is outdated. The latest one is 2.1. Update your unit and then try again.


Cheers

Robert

You can give my xml generator a try with the latest firmware. https://handig.tdtproductions.nl/tools- ... generator/

Thanks guys.. it is now running FW 2.1.. still won't connect / stream to YouTube when I hit the 'on air' button.. read the manual several times and watched all the available YouTube videos. Am I missing something? Looks like other people plug, connect, add stream key & then hit the 'on air' button to start a stream.. goind slightly mad.. will have a crack at the XML link below.. thanks all..

I'm having similar issues with mine ... won't stream to YouTube at all on either 4G/5G tethered or ethernet.

ON AIR button also seems to get stuck on ... and cache does seem to fill up quickly on both wired ethernet and 4G/5G ...

This unit won't be mission critical for a few weeks but I'd love to get it sorted ASAP.

Software is on 2.1 ...

I also have ATEM Mini Pro which streams just fine so I know my keys/settings are correct.

You can give my xml generator a try with the latest firmware. https://handig.tdtproductions.nl/tools- ... generator/

Just tried your XML generator ... still no good.

Also did a reset of the unit ... still no good.

Does anyone have one working? Anything else I can try?

Thanks!

Did you call support about the xml file thing? I'm very interested in the box too and would like a working example xml file and to be sure it will import.

Hi, is there any hope that this issue will get resolved at some time?

Our Web presenters HD have all the Same issue, on 3.0 they have a big Magenta color failure. With 2.0 there is like no Magenta at all and the picture has a "grey failure".

Very sad that it takes so long to fix this. And of course I have tried the problem solving approaches that are mentioned here.

Still having issues with my BMWBPD even on low stream quality the live stream doesn’t go fluid….whats a solution?
Here two previews from the bad and normal caches