Resolve 17 hangs while loading

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sourabhdev

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  • Joined: Tue Jun 08, 2021 2:34 pm
  • Real Name: Sourabh Dev

Resolve 17 hangs while loading

PostTue Jun 08, 2021 2:44 pm

I am experiencing a sudden loading hang up on the screen "Loading Fairlight Engine". It used to work perfectly fine before I had to swap my failing secondary hard disk and reduce my ram from 20Gb 16Gb.

My current system configuration is:
i7 3770k - CPU
16GB HyperX - RAM
R7 260X - GPU
480GB SSD Primary Disk
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 17 hangs while loading

PostTue Jun 08, 2021 7:22 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support

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