Resolve cannot submit Problem Reports

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AindreaBurns

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Resolve cannot submit Problem Reports

PostWed Jun 16, 2021 2:46 pm

Every time Davinci Resolve crashes (which is every time I use my computer!) it tries to submit a Problem Report. When I click "Send" in the Problem Report window it gives an error in red, saying

"Unable to connect. Please check your network connectivity and try again."

My network connectivity is absolutely fine, but the problem report never, ever works.
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Peter Chamberlain

Blackmagic Design

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Re: Resolve cannot submit Problem Reports

PostThu Jun 17, 2021 2:40 am

Which OS?
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Lexvid

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Re: Resolve cannot submit Problem Reports

PostThu Jun 17, 2021 7:39 am

aindreaburns wrote:Every time Davinci Resolve crashes (which is every time I use my computer!) it tries to submit a Problem Report. When I click "Send" in the Problem Report window it gives an error in red, saying

"Unable to connect. Please check your network connectivity and try again."

My network connectivity is absolutely fine, but the problem report never, ever works.

Same here. I've never been able to send a report.
Resolve Studio 17.3.1
Speed Editor 1.4
AMD Ryzen 7 3700X 8-core, 32GB RAM
NVIDIA GTX 2060 Super, 8GB, Studio driver v471.68
Windows 10 (21H1 build 19043.1165)
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AindreaBurns

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Re: Resolve cannot submit Problem Reports

PostThu Jun 17, 2021 12:24 pm

This is on Windows
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Shrinivas Ramani

Blackmagic Design

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Re: Resolve cannot submit Problem Reports

PostFri Jun 18, 2021 4:05 am

a. Please check for https connectivity issues to https://blackmagicdesign.com using the following method:
• Download and extract the curl tool - https://curl.se/download.html - to a folder of your choice.
• In Windows Powershell, cd to this folder and execute:
Code: Select all
curl -vI https://blackmagicdesign.com
• The result should be something like this (followed by additional certificate and header information):
* Trying 52.8.86.135:443...
* TCP_NODELAY set
Connected to blackmagicdesign.com
• If your result does not match, you may have an issue with your network setup.

b. Please check if you have firewalls/proxies/antivirus settings preventing specific apps from using port 443.
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Lexvid

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Re: Resolve cannot submit Problem Reports

PostFri Jun 18, 2021 8:08 am

I get this error:

Curl command error.jpg
Curl command error.jpg (85.09 KiB) Viewed 165 times
Resolve Studio 17.3.1
Speed Editor 1.4
AMD Ryzen 7 3700X 8-core, 32GB RAM
NVIDIA GTX 2060 Super, 8GB, Studio driver v471.68
Windows 10 (21H1 build 19043.1165)
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Shrinivas Ramani

Blackmagic Design

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Re: Resolve cannot submit Problem Reports

PostFri Jun 18, 2021 8:31 am

does it work if you invoke them separately? Like:
Code: Select all
curl -v -I https://blackmagicdesign.com
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roger.magnusson

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Re: Resolve cannot submit Problem Reports

PostFri Jun 18, 2021 9:39 am

Executing curl in PowerShell invokes the PowerShell alias for the internal Invoke-WebRequest command.

Try using the complete path to the curl.exe file instead.
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Lexvid

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Re: Resolve cannot submit Problem Reports

PostSat Jun 19, 2021 7:57 am

Re-tried with above suggestions (thanks) and connection to bmd.com is working:
Attachments
Curl test.png
Curl test.png (65.03 KiB) Viewed 113 times
Resolve Studio 17.3.1
Speed Editor 1.4
AMD Ryzen 7 3700X 8-core, 32GB RAM
NVIDIA GTX 2060 Super, 8GB, Studio driver v471.68
Windows 10 (21H1 build 19043.1165)

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