Joshua Helling wrote:Guys, lets not take an Sarah's email to a customer out of context. We've been looking into this quite a bit (we take it seriously) and we feel that this recalibration will work well.
However, because (though the cases shown in this thread are stark) every camera is a little different, and everyone shoots a bit differently, the results are a bound to be a bit subjective.
So is this re-calibration going to help people who are seeing this issue. Yes. Is it going to allow you to point your camera at the sun and get a good shot? No.
We're not trying to be evasive, we're doing what we can help. Obviously we want you folks to be happy with your product.
So to clarify things just a little bit. We have a bit of work to do here in our office before we can start taking these back for re-calibration. So it will be probably next week until we can start taking them in. I imagine that each one should only take a few hours to do, but we'll know when we start doing them. In most cases we expect we can get those cameras back out (2nd day air) the day after we receive them. You ship it to us, and we'll cover getting it back to you.
The RMA form that's been pasted into this thread is a generic RMA form that we use for all of our products coming back to us for whatever reason, be it testing, repair, re-calibration, or replacement. It does NOT implicitly imply a defect. It's a form that is required for any product to be returned to us for whatever reason.
I hope this helps to clarify, please let me know if I can answer anymore questions and I'll do my best to answer with the information I have.
Josh,
I don't have a BMPCC, I have an MFT BMCC and am happy ... that said ...
Your warrantee cover parts and labour (workmanship). If the sensor was not calibrated incorrectly at the point of shipment. Then irrefutably you have shipped a product with faulty workmanship.
If you tried to make me pay for the shipping in Australia, consumer affairs is a phone call away. I suggest you do a recall.
I hope it gets fixed soon, so I can order a couple
Kevin