Lance Lewis wrote:4. The number one problem I have when I can't get a computer to connect is that the networking on the computer doesn't quite work correctly. Here's how I fix it. I get the IP of the ATEM and right that down. Then I go into my networking properties and change the adapter settings to be Manual instead of DHCP. Then I manually enter the appropriate IP address. This is where most people get messed up because they enter the IP of the ATEM here.....but that won't work. Instead you have to enter everything the same except the first IP number. For example if your IP for your ATEM is 192.168.10.240 you would enter 192.168.10.??? The question marks can be any number between 2 and 255 but not 240 (because every device must have a unique number on the network). It will ask you for the subnet which will be 255.255.255.0 and the default gateway which, in this case, will be 192.168.10.1 Sometimes you will need some additional information and it looks slightly different if you are on a mac or pc. From time to time I have to manually enter this because for whatever reason the DHCP just doesn't work right.
Lance,
that process as described is potentially misleading, if you would permit me to comment on it as someone who runs a tech and comms business. There is no reason to change your computer from DHCP to manual. If DHCP doesn't work for the computer then there are other issues that need to be addressed and which still may cause issues with a manual IP address. If you do set an address manually then you just can't pick any address that isn't the ATEM. It has to be an address that isn't in use by ANY device on the network, or the first and last address in the address block. ANY device includes those that have been the network previously, as when they do connect back onto the network, they will try to use that address and be in conflict with the one you have set manually.
BTW, the config data you gave isn't guaranteed to work 100% of the time either, although it probably will work in the vast majority of situations. It definitely wouldn't work in our kit as I have it setup as a self-contained subnet that will connect seamlessly into a network such as you described without doing anything to that network except consume internet bandwidth.
I am writing this to try to prevent problems, and hope it will help if you do run into these limitations.
Darryl