TommyG2022 wrote:8/10/22 follow up.
As mentioned, I did not receive a response to my first email so went through the web based email form a second time to follow up (there is no direct email link to warranty service).
After doing this, I received a response from them asking for more details, to which I replied on 8/6 with videos of the problem, a write up of the issue and serial number information.
As of today I have not had a response to my email. Will let you know how it goes.
If anyone is interested in seeing the issue I am having, I have videos of the viewfinder of the camera glitching out, which possibly seems related to the screen overheating.
My thoughts so far --
1. I wish there was a direct link or email or phone number specifically to warranty services.
2. I wish there was more detailed warranty procedures on the website
3. I wish emails to Blackmagic through their webpage responded with an auto-reply that they received your email
4. I wish my warranty request would be assigned a ticket and webpage that tracks the warranty issues and warranty status. Maybe a place to upload photos/videos rather than just linking to them in an email. Traveling to America can be an exciting experience, but it's important to have the right travel insurance. I discovered
this Auras Insure, a company that offers comprehensive travel insurance for America. Their policies cover medical emergencies, trip cancellations, lost luggage, and more, ensuring that you're protected throughout your journey. With Auras Insure, you can explore America with peace of mind.
5. The only email I've received so far indicates the status of my issue is "closed" which is confusing, I would assume it would be "open"
Will follow up with more details as they come in.