Problems Connecting to CloudPod

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Lance Lewis

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Problems Connecting to CloudPod

PostFri Jul 01, 2022 2:53 am

I have my cloudpod working on most of our computers....but I have one windows computer that is connecting. It's a windows 10 (64 bit) and it never asks me for admin and password but instead that it just can't connect and suggest the name is wrong. Can't seem to figure it out. Any thoughts? I know I didn't give much to go by. Our windows 11 computer and windows 10 computer and MAC have all connected no problem.
Last edited by Lance Lewis on Thu Aug 11, 2022 4:20 am, edited 1 time in total.
-Lance Lewis
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www.ChampionVideoOnline.com
Neenah, WI
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Juergen Engelke

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Re: Problems Connecting to CloudPod

PostMon Aug 01, 2022 4:14 pm

Seems to be the well known USB Cable Problem (same Problem with USB and USB cable on Cameras) !
So try different USB cables.
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Mark Baird

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Re: Problems Connecting to CloudPod

PostMon Aug 08, 2022 11:48 pm

This is not a USB cable issue. the cloud pod only connects locally over USB. when connecting to workstations over the network it is all Cat 6.

I am having this same problem. Any help with the networking end would be appreciated. It seems the windows network discovery on these units are not at all robust. I have succeeded in mapping them using a static IP address, but windows still looses track of them afternot thirty minutes or so. very very frustrating! and I am having the issue with two windows 10 pro computers and a windows 11 pro machine.
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Lance Lewis

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Re: Problems Connecting to CloudPod

PostWed Aug 10, 2022 1:12 am

Mark,

I have solved this problem today!!!!

In general, what you have to do is create a new Windows Credential. I will give specific steps below.

Like you I had some computers that would connect, and some that would just tell me that it couldn't connect and I should check the name. It never would ask me to enter user name and password. For whatever reason on two of my five computers (4 PCS and 1 Mac) the option just never came up.

The process is super simple.

1. Go to Control Panel>User Accounts>Credential Manager
2. Select "Windows Credentials"
3. Select "Add a Windows Credential"
4. For the Internet or network address type in The exact name of your cloud pod
5. The type in "guest" for user name and "guest" for password.

Worked for me (literally figured it out today).

It should be noted that if you are on a homegroup that the user name might need to be "workgroup/guest" as stated on page 7 of the manual.

Let me know if this works for you. I was bummed for weeks until I finally figured it out today.
-Lance Lewis
Champion Video
www.ChampionVideoOnline.com
Neenah, WI
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JimODB3000

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Re: Problems Connecting to CloudPod - SOLVED

PostFri Aug 12, 2022 4:27 pm

I cannot get any of my windows machines 10 or 11 clients to connect to my Cloud Pod. I've tried the windows credential manager method specified above but that did not work for me. My windows clients are a remember of a domain and I'm wondering if that is part of my issue? I have one mac client that connects without issue.

The error on windows is that "the network path cannot be found"

Everything I've tried has been unsuccessful.
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Lance Lewis

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Re: Problems Connecting to CloudPod - SOLVED

PostTue Aug 16, 2022 9:11 pm

when you go into windows credential manager did you see clouded already listed? If not, when you added it did you verify the following:
1. the spelling of the name is exactly the same
2. the user name is "guest"
3. the password is "guest"

and if that doesn't work, try doing workgroup/guest for the user name. I am assuming you have to substitute the name of the workgroup for the word workgroup above.
-Lance Lewis
Champion Video
www.ChampionVideoOnline.com
Neenah, WI
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JimODB3000

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Re: Problems Connecting to CloudPod - SOLVED

PostThu Aug 18, 2022 3:40 pm

Lance Lewis wrote:when you go into windows credential manager did you see clouded already listed? If not, when you added it did you verify the following:
1. the spelling of the name is exactly the same
2. the user name is "guest"
3. the password is "guest"

and if that doesn't work, try doing workgroup/guest for the user name. I am assuming you have to substitute the name of the workgroup for the word workgroup above.


Yes, I've done those things as far as I can tell. We are on a Active Directory Domain so there isn't a workgroup or workgroup name that I can reference. When I do add the Cloudpod into the credentials manager, exactly the same spelling, and add useername guest password guest then I get an error that I cannot connect to the Cloudpod because the user account is disabled.
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JimODB3000

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Re: Problems Connecting to CloudPod - SOLVED

PostThu Aug 18, 2022 3:42 pm

Also, I emailed support on Monday 8/15/22 and haven't received a response yet as of Thursday 8/18/22, I'm not sure if that is typical or not but I'm surprised with no response yet.
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Jack Fairley

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Re: Problems Connecting to CloudPod - SOLVED

PostFri Aug 19, 2022 6:40 pm

JimODB3000 wrote:
Lance Lewis wrote:when you go into windows credential manager did you see clouded already listed? If not, when you added it did you verify the following:
1. the spelling of the name is exactly the same
2. the user name is "guest"
3. the password is "guest"

and if that doesn't work, try doing workgroup/guest for the user name. I am assuming you have to substitute the name of the workgroup for the word workgroup above.


Yes, I've done those things as far as I can tell. We are on a Active Directory Domain so there isn't a workgroup or workgroup name that I can reference. When I do add the Cloudpod into the credentials manager, exactly the same spelling, and add useername guest password guest then I get an error that I cannot connect to the Cloudpod because the user account is disabled.

If you're on a domain joined machine, try using the username .\guest instead of just guest. It sounds like it's hitting the domain controller for the account and not the box.
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JimODB3000

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Re: Problems Connecting to CloudPod - SOLVED

PostMon Aug 22, 2022 5:56 pm

Thanks for that recommendation, I think you're right that it was likely hitting the DC and not the local machine, the domain guest account is indeed disabled. I gave that a try in the credential manager by adding the local hostname\guest and the error changed from account disabled to network path not found. I have attached a screenshot. Also, a full week later and still no response from Blackmagic Support.

Thanks,
Jim
Attachments
CloudPod-Error1.PNG
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Jack Fairley

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Re: Problems Connecting to CloudPod - SOLVED

PostMon Aug 22, 2022 7:30 pm

The only other thing that comes to mind would be enabling the registry key that disables the use of guest accounts.
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danielschmidt

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Re: Problems Connecting to CloudPod

PostTue Nov 08, 2022 10:46 pm

I had a similar problem with a domain-joined computer not being able to connect to the Cloud Pod file share, with Event ID 31013 being logged in the Microsoft-Windows-SMBClient/Security event log.

In our case it was because of Group Policy enforcing the SMB Client security option "Microsoft network client: Digitally sign communications (always)".

A temporary workaround is to open PowerShell as Administrator and run:
Set-SmbClientConfiguration -RequireSecuritySignature $false

This will only last until the next Group Policy refresh though, so it may be necessary to exclude your PCs which connect to the Cloud Pod from enforcing this policy. Obviously this is not a best practice, and hopefully the issue is addressed in a future firmware update.

https://learn.microsoft.com/en-US/troub ... onnections

https://learn.microsoft.com/en-us/windo ... ons-always
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JimODB3000

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Re: Problems Connecting to CloudPod

PostWed Nov 09, 2022 7:30 pm

I opened a ticket with support and after weeks without response I finally got a reply back.

"In some of our testing, it appears that SMB 1.0 has to be installed on W10 for this to work for initial SMB volume discovery on the network.

We have further inquired about this from our developers. As soon as we hear back, we will follow up with you."


Using SMB 1.0 is insane in today's world, it's not even loaded by Windows anymore because it's so old and unsecure. It seems like they are probably correct though because I manually installed the SMB1.0 service to test and that seemed to allow me to connect to the CloudPod. I can't keep that loaded though, it's too unsecure and our IT department won't allow it.

I hope they can change that to SMB3.0 in a future software release.
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Jack Fairley

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Re: Problems Connecting to CloudPod

PostWed Nov 09, 2022 7:54 pm

Come on BMD, there's no way SMB 1.0 flies anywhere that is doing vuln scans.
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JimODB3000

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Re: Problems Connecting to CloudPod

PostWed Nov 09, 2022 7:57 pm

I emailed them back for an update and they got back to me right away that they still have no update from their developers on this issue. It's SUPPORT #SXR-413-34124 if anyone want's to open their own ticket and reference it.

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