- Posts: 1
- Joined: Fri May 15, 2020 6:23 pm
- Real Name: Ryan Osswald
Wed Jul 22, 2020 4:37 pm
Hi All,
I have a new Macbook Pro 16 inch and picked up the Intensity Shuttle USB3 to use as a capture device and for live streaming. Did some research and could not find anything that said the Shuttle was incompatible with the latest Macbook. When I first started using it a couple months ago everything was fine. I could capture with both HDMI and analog video sources. Now in just the last couple weeks I get no analog video on either composite or S-Video. I do get audio on the RCA inputs. Insert antique joke here. Any way, Blackmagic support was no help at all. Nothing on my system has changed. I am using a USB A to USB C adapter. I tried the latest version of Blackmagic Desktop video. I have also tried to downgrade to earlier versions with no luck. This is what Blackmagic support suggested. I know that the Shuttle is working properly as I plugged it into a Windows 10 desktop and all the inputs worked fine. Must be a compatibility issue with my new Mac. I'm thinking it must be a firmware update on the hardware itself that has caused the problem. I don't know how to check the firmware on the Shuttle itself. Can you roll back the firmware on the Shuttle? Any help would be appreciated.
Thanks
I have a new Macbook Pro 16 inch and picked up the Intensity Shuttle USB3 to use as a capture device and for live streaming. Did some research and could not find anything that said the Shuttle was incompatible with the latest Macbook. When I first started using it a couple months ago everything was fine. I could capture with both HDMI and analog video sources. Now in just the last couple weeks I get no analog video on either composite or S-Video. I do get audio on the RCA inputs. Insert antique joke here. Any way, Blackmagic support was no help at all. Nothing on my system has changed. I am using a USB A to USB C adapter. I tried the latest version of Blackmagic Desktop video. I have also tried to downgrade to earlier versions with no luck. This is what Blackmagic support suggested. I know that the Shuttle is working properly as I plugged it into a Windows 10 desktop and all the inputs worked fine. Must be a compatibility issue with my new Mac. I'm thinking it must be a firmware update on the hardware itself that has caused the problem. I don't know how to check the firmware on the Shuttle itself. Can you roll back the firmware on the Shuttle? Any help would be appreciated.
Thanks