Sat Jan 07, 2023 5:40 am
I just went through a repair process. Est thing to be is call the support number for your area. If it is under warranty they will get you an RMA via email with instructions on how to send it in. For me, it took 3 days for them to receive the item and another 15 business days for them to repair and return the item back, which took another 3 days of shipping time. All in all, it took about 25 calendar days for the repair process. Now, replacement might have a faster turn around time.
URSA Mini Pro 4.6K G2, Blackmagic Design Pocket Cinema Camera 6K, Panasonic GH5
PC Workstation Core I7 64Gb, 2 x AMD R9 390X 8Gb, Blackmagic Design DeckLink 4K Mini Monitor, Windows 10 Pro 64-bit, Resolve Studio 18, BM Micro Panel & Speed Editor