Collaboration not connecting

Please help. My friend has a documentary she wants me to color correct. We both signed up for the cloud and she paid for the collaboration account and shared here library with me. All is good and when I sign on I see her library and timelines. HOWEVER. there really doesn't seem to be a real connection. If i make a change she doesn't get it on her end. there's no yellow check marks, syncing or anything. If you click on the collaboration icon and the bottom left mine just shows me and when she clicks on hers it just shows her. so clearly we are not really sharing?? yet we are able to both open the library and projects. We have tried creating different libraries and files but same issue.

I guess the blackmagic cloud is too new for anyone to really be using or having issues ? Is there a tech support I can contact ?

[Dwaine Maggart]

It should just work. Are you both using the same Resolve version? And what version is that?

And what type of computer and OS are at each end?

She’s on an iMac I’m on a MacBook pro. Resolve 18.1

[Dwaine Maggart]

Please send a Resolve diagnostics log from both systems.

Generate the log with the Resolve Help - Create Diagnostics Log on Desktop menu.

Okay I have a log now from both our computers to send you. They are zip files. Forgive me but how do I upload them to you here? or do you have an email I can send them to?
Thanks

Rich

DaVinci-Resolve-logs-20230321-075911.zip

(491.36 KiB) Downloaded 18 times

Ok I think I figured this out. Did you get the first log here ?

[Dwaine Maggart]

Yep, I've got that one.

While it may not be the issue, I would note that macOS 11 Big Sur is the minimum supported macOS version for Resolve 18. The machine for the log you've sent is using 10.15.7 Catalina.

DaVinci-Resolve-logs-20230323-091030.zip

(592.25 KiB) Downloaded 16 times

ok I upgraded to Ventura and made sure we are both on identical versions of OS and of Davinci. Still doesn't work. Here's my new/latest log.

DaVinci-Resolve-logs-20230323-091030.zip

ok I upgraded to Ventura and made sure we are both on identical versions of OS and of Davinci. Still doesn't work. Here's my new/latest log.

Hey did you ever get it to work? I'm having the same issue.

Under File > Multiple User Collaboration?