Advanced Panel

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Herbert Unterberger

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Advanced Panel

PostThu Mar 26, 2020 5:18 pm

Hy folks,


I need some advice or ideas for a Windows 10 Pro machine.

Environment:

Resolve 16.2
latest Windows 10 Pro
Panels left, Right, center seen on devices

Usb connection 10m - which is not the problem - cause builtin keyboard and attached mouse is working

just Resolve ist not finding the panel.


what did not work:

removing the drivers
changing to a usb extension
changing the Preference to None and reboot....


just run out of ideas to bring this 30.000 bugs thing alive


once the system was sold as turn key......


So I checked it with my mac book (resave 16.2) and it was alive. so no Firmware problem.


thx for every ideas


stay healthy
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Marc Wielage

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Re: Advanced Panel

PostThu Mar 26, 2020 10:44 pm

We only run the panels connected directly to the computer's own USB port, not through a port extender or an extension cable. 10 meters is very, very long for a panel connection. I wouldn't go longer than 2 meters, tops.

There are systems that boost the USB connection that I know are being used around LA. They basically convert USB to CAT5 signals, and those you can extend for hundreds of feet. Geffen is one such company:

https://www.gefen.com/product/usb-20-ex ... -USB2.0-LR
marc wielage, csi • VP/color & workflow • chroma | hollywood
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Dwaine Maggart

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Re: Advanced Panel

PostFri Mar 27, 2020 12:08 am

For sure a 10M USB cable is too long. Doesn't matter that the slide out keyboard works.

10 FEET would be the longest USB cable I'd recommend. Longer than that, we'd recommend you use an Icron 2204 or 2304 USB extender.

There CAN be a real issue, but we can't go there until you verify a short 10 foot cable also doesn't work.

How did you connect the Mac?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Herbert Unterberger

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Re: Advanced Panel

PostFri Mar 27, 2020 4:57 am

The mac was connected by a 1m meter cable and work, but this 10 m cable was working fine for year without problems and it still is connecting internal keyboard ans attached mouse correctly.

does the new firmware need a higher Usb connectivity?

the Usb extender was just a workaround try cause I have been reading your comments in the forum.

thx for your answers.

If you have any further ideas, bevor I have to rebuild my system and move my supermicro and accusy racks out of the machine room, I would be happy.
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Herbert Unterberger

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Re: Advanced Panel

PostFri Mar 27, 2020 5:20 am

Dwaine thx for your answer and also to Marc with the year I read a lot of your comments and the help many times.

I am realy happy to get with you in a direct conversation.

If I bring the the computer the external gpu in the grading suite it will get noisy and I loos the 10 G copper connection to the Avid net.

Thats a lot of work with the result, that I will be working on the Nike protocol.

When you think windows is not the problem - in which I am not to firm as Mac user :D - I will give it a try.

all the best from Vienna
Herbert
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Peter Chamberlain

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Re: Advanced Panel

PostFri Mar 27, 2020 6:37 am

Dwaine is correct
we'd recommend you use an Icron 2204 or 2304 USB extender.
DaVinci Resolve Product Manager
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Dwaine Maggart

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Re: Advanced Panel

PostFri Mar 27, 2020 7:23 am

So, just to check one thing then...

With Resolve on Windows running and configured to talk to the Advanced Panels, open Task Manager, and look in Apps, and expand the Resolve group, and is there a bmdpaneld process running?

If you don't see it there, do you see it in anywhere in the Background Processes list?

If you don't see bmdpaneld anywhere in Task Manager, then open a File Explorer window and navigate to this folder:

C:\Program Files\Blackmagic Design\DaVinci Resolve

Double click bmdpaneld

What happens?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Herbert Unterberger

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Re: Advanced Panel

PostFri Mar 27, 2020 11:17 am

I am back in in 4 h
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Herbert Unterberger

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Re: Advanced Panel

PostFri Mar 27, 2020 3:04 pm

There was no bmdpaneld in the task Manager to find.

Double clicking in on c/.../DaVinci Resolve/bmdpaneld Brings up an Error:

Translationen:

System error
Start of Code can Not be continuted, because MSVCR120.dll was Not found.

Try to reinstall the App, that could solve the problem.
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Dwaine Maggart

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Re: Advanced Panel

PostFri Mar 27, 2020 5:59 pm

OK. Using Windows Control Panel - Programs and Features, uninstall the Microsoft C++ 2013 packages.

Then go to the Microsoft site, and download and install both the 32 and 64 bit versions of the C++ 2013 packages:

https://support.microsoft.com/en-us/hel ... le-package

After doing all that, double click bmdpaneld again, to make sure the error is gone.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Herbert Unterberger

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Re: Advanced Panel

PostFri Mar 27, 2020 8:16 pm

Trank you so much!!

Dawaine you are a hero.

Panel is back on, even with the 10 Meter cabel the Cheap USB Extension is Looping the Connection periodically


So back to work

Stay healthy
All the best

Herbert

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