DaVinci Resolve 15.1 Studio not working

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Willem Timmersma

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DaVinci Resolve 15.1 Studio not working

PostSat Sep 15, 2018 3:40 pm

Hello,

DaVinci Resolve 15.1 Studio does not work on my macbook pro. It freezes at the splash screen.
Looking for control surfaces, and then it freezes.

MacOS 10.12.6
macbook pro 15 inch 2016
2,9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Intel HD Graphics 530 1536 MB

DaVinci Resolve 15.0.1 Studio work fine.
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Uli Plank

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Re: DaVinci Resolve 15.1 Studio not working

PostSat Sep 15, 2018 4:24 pm

Intel graphics is typically the problem.
Resolve Studio and Fusion Studio
iMac 2017 Radeon Pro 580 8 GB VRAM and 32 GB RAM
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DanMav

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 4:39 am

Hi, I've just updated to DaVinci Resolve 15.1 Studio. I now also have the same problem:
"It freezes at the splash screen. Looking for control surfaces"

To get back to a working version, I've restored Version 15.

Any suggestions and solutions for running 15.1?

System config:
iMac (27-inch, Mid 2011)
Processor: 3.4 GHz Intel Core i7
Memory: 4 GB 1333 MHz DDR3
Startup disk: LaCie SSD
Graphics: AMD Radeon HD 6970M 1 GB
Last edited by DanMav on Mon Sep 17, 2018 2:03 am, edited 1 time in total.
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Ioanignat

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 9:16 am

The same for me. I'm not able to start the program after updating to 15.1.
It did work fine with previews programs...

System config:
Radeon Software Edition - Crimson ReLive
Graphics Chipset - AMD Radeon R9 200 Series
Memory Size - 4096 MB
Memory Type - GDDR5
Core Clock - 1040 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)
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Peter Chamberlain

Blackmagic Design

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 10:18 am

Can you share diagnostic logs?
Details here
viewtopic.php?f=21&t=71894
DaVinci Resolve Product Manager
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Duke Sweden

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 10:37 am

Any reason why the version number (v.15.1023 to v.15.1024) and file size changed (966,837,168 to 966,853,552) over the course of one day?
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Peter Chamberlain

Blackmagic Design

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 11:17 am

We made a minor patch update
DaVinci Resolve Product Manager
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ericalmond81

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 3:49 pm

Hey guys,

Any update on the 15.1 control surface freeze fix. I'm having the same problem. Also, on the black magic raw viewer, I can't see the clip the image is black but i can hear the audio. any thoughts ?
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morten[at]oppifra

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 4:04 pm

Hi! I have the freeze on splash screen. I didn't install the Resolve 15.1 before the 15.1.024 was out, but still i have the same problems.
Tried to edit the .config.data according a user's fix in another thread, but that didn't help either.

Here you can find my logfiles: https://1drv.ms/u/s!AoqojSQR7nORoXB1pM_nMZrtfxM9
Windows 10 Home, 64bit |Intel Core i7-7820HK CPU @ 2.9GHz | NVIDIA GeForce GTX 1070 | Davinci Resolve Studio 15.1.25.0 | Black Magic Pocket Camera 4K (soon!)
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gthibert

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 4:41 pm

Same problem here, on two different PC computers.
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oliwend

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 6:15 pm

Peter Chamberlain wrote:We made a minor patch update

Will I get the patch when downloading from last Friday's news article on the support page? (There's no entry from today)
Oli
MacBook Pro (Retina, 15', Mid 2014), 2,8 GHz Intel Core i7, 16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2048 MB, macOS 10.12.x, Resolve 15 Free
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morten[at]oppifra

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 6:23 pm

oliwend wrote:Will I get the patch when downloading from last Friday's news article on the support page? (There's no entry from today)
Oli

Yes, you do. I have checked the extracted file.
Windows 10 Home, 64bit |Intel Core i7-7820HK CPU @ 2.9GHz | NVIDIA GeForce GTX 1070 | Davinci Resolve Studio 15.1.25.0 | Black Magic Pocket Camera 4K (soon!)
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purjelauta

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Re: DaVinci Resolve 15.1 Studio not working

PostSun Sep 16, 2018 7:07 pm

Yup.. Same here - getting stuck at "Looking For Controll Surface" - would be AMAZING if this would work monday morning CET...

Martin, on the road - no rollback possibility (anymore)
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oliwend

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 5:47 am

morten[at]oppifra wrote:Yes, you do. I have checked the extracted file.

Thanks Morten, will try this version.
MacBook Pro (Retina, 15', Mid 2014), 2,8 GHz Intel Core i7, 16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2048 MB, macOS 10.12.x, Resolve 15 Free
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oliwend

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 5:54 am

No change: Hangs on start ("looking for control surface").

Can't upload the logfile because it has 1.1 MB (max. 1 MB allowed) :( .Here's the link to the file:

https://www.dropbox.com/s/bv7uz9f7t87jl ... 8.tgz?dl=0
MacBook Pro (Retina, 15', Mid 2014), 2,8 GHz Intel Core i7, 16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2048 MB, macOS 10.12.x, Resolve 15 Free
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stephan.glattfelder

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 8:27 am

Davinci Resolve 15.1 (non Studio). Stuck on my MacBook Pro, 15.0.1 worked well, as 14.3.1 did.
Attachments
DaVinci-Resolve-logs-20180917-102316.tgz
(627.17 KiB) Downloaded 7 times
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revaldi

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 10:45 am

There is a bug that causes issues when you set your GPU processing to OpenCL that affects Mac OS.

Please do the following:
Go to
/Library/Preferences/Blackmagic Design/DaVinci Resolve
open config.dat in TextEdit
delete the line: Local.GPU.Mode = OpenCL
save the file, and try launching Resolve again.





Willem Timmersma wrote:Hello,

DaVinci Resolve 15.1 Studio does not work on my macbook pro. It freezes at the splash screen.
Looking for control surfaces, and then it freezes.

MacOS 10.12.6
macbook pro 15 inch 2016
2,9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Intel HD Graphics 530 1536 MB

DaVinci Resolve 15.0.1 Studio work fine.
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thomascheng

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 2:20 pm

Same Problem stuck on control surface splash screen on windows 10 pro
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Duke Sweden

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 3:15 pm

Those of you having the "stuck on splash screen" problem, have you tried this?
Uninstall program, then, when re-installing, uncheck "Install control panels" or words to that effect. That worked for me.
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Neil Labbedemontais

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 3:35 pm

Same problem.

Freeze at the splash screen looking for control surface on my macbook-pro 17''
(OSX 10.11)

:geek:
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oceansailor1

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 4:15 pm

Yes. I tried that yesterday (9-16-18) and it did not work for me. It hung even though I unchecked control surface.
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grebefrux

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 4:26 pm

Duke Sweden wrote:Those of you having the "stuck on splash screen" problem, have you tried this?
Uninstall program, then, when re-installing, uncheck "Install control panels" or words to that effect. That worked for me.


This solution does not work for me...
macOS 10.12.6, Intel Core i7, NVIDIA GeForce GT 710, 2x250Go SATA SSD drives
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Rick van den Berg

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 5:45 pm

not for me..
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davidgaudio

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 6:14 pm

I am experiencing the same hanging splash screen. Had no troubles until this version and had to return to 15.0.

Here are my specs:

Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 64 GB
Boot ROM Version: IM183.0161.B00
SMC Version (system): 2.41f1
Serial Number (system): C02V81CYJ1GQ
Hardware UUID: 63742DFB-FDE3-5F52-BFF5-CC84EF7FD0CE
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dorkiz

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 6:42 pm

Duke Sweden wrote:Those of you having the "stuck on splash screen" problem, have you tried this?
Uninstall program, then, when re-installing, uncheck "Install control panels" or words to that effect. That worked for me.


I tried that, still getting stuck on the "Looking for control surfaces" screen.
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Rick van den Berg

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 7:34 pm

i just did a clean install of windows 10, installed the new resolve, i even put in a new graphics card (1080ti) still nothing.. pfff

kinda tired of it, since its not the first time, by far
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revaldi

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 7:40 pm

There is a bug that causes issues when you set your GPU processing to OpenCL that affects Mac OS.

try this:
Go to
/Library/Preferences/Blackmagic Design/DaVinci Resolve
open config.dat in TextEdit
delete the line: Local.GPU.Mode = OpenCL
save the file, and try launching Resolve again.
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LeslieMc

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Re: DaVinci Resolve 15.1 Studio not working

PostMon Sep 17, 2018 8:08 pm

Just chiming in as another user who is having this same problem on Windows 10. I've tried the various remedies offered in the forum and none have worked.

Does anyone know how to get the prior version of 15.0? If so, I would be willing to uninstall 15.1 and go back to 15.0.
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DanMav

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 12:23 am

Hi LeslieMac,

Regarding:
"Does anyone know how to get the prior version of 15.0? If so, I would be willing to uninstall 15.1 and go back to 15.0."

I restored Version 15.0 from a 'Time Machine' backup and all seems to be working well again.
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davidgaudio

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 1:03 am

Happy to report that since today's (Monday, September 17) revision to the update, Resolve now opens!
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davorin

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 4:47 am

Starts up now with latest version 15.1.0.025 on macOS 10.12.6...
DaVinci Resolve Studio 15, 2 * Intensity Pro 4K
macOS 10.12.6: i7-7700, 32GB RAM, GT1030 2GB
Debian 9: i7-7700, 32GB RAM, GTX1060 6GB
Ubuntu 18.04: i7-8700, 32GB RAM, GTX1050 2GB
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oliwend

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 5:05 am

[quote="davorin"]Starts up now with latest version 15.1.0.025 on macOS 10.12.6...[/quote]
same on my side!
Oli
MacBook Pro (Retina, 15', Mid 2014), 2,8 GHz Intel Core i7, 16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 2048 MB, macOS 10.12.x, Resolve 15 Free
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rdbruce

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 5:35 pm

Where can I download the latest 15.1.0.025 version?
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davorin

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 7:05 pm

As usual from the support site...
It is still labelled as 15.1 and with old release notes but it is from today...
DaVinci Resolve Studio 15, 2 * Intensity Pro 4K
macOS 10.12.6: i7-7700, 32GB RAM, GT1030 2GB
Debian 9: i7-7700, 32GB RAM, GTX1060 6GB
Ubuntu 18.04: i7-8700, 32GB RAM, GTX1050 2GB
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Ioanignat

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Re: DaVinci Resolve 15.1 Studio not working

PostTue Sep 18, 2018 8:33 pm

Starts now after the latest update but it's crashing unexpected after a couple of minutes, it's unusable for me. I don't know if it is a just a bug in my computer or if others users have the same problem.
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LeslieMc

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Re: DaVinci Resolve 15.1 Studio not working

PostWed Sep 19, 2018 12:25 am

DanMav wrote:Hi LeslieMac,

Regarding:
"Does anyone know how to get the prior version of 15.0? If so, I would be willing to uninstall 15.1 and go back to 15.0."

I restored Version 15.0 from a 'Time Machine' backup and all seems to be working well again.


Thanks DanMav. I found the archive on the BlackMagicDesign website and installed 15.0. It's been working fine for me too. I'll just carry on with 15.0 until the newer release stabilizes a bit more. Cheers.
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Uli Plank

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Re: DaVinci Resolve 15.1 Studio not working

PostWed Sep 19, 2018 2:09 am

Without giving us more info about your computer and the video format you are using, you'll never find out…
Resolve Studio and Fusion Studio
iMac 2017 Radeon Pro 580 8 GB VRAM and 32 GB RAM

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