15.1 Crashes on the Spash Screen

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mathewhgreen

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15.1 Crashes on the Spash Screen

PostSat Sep 15, 2018 11:39 pm

HELP!!!!!!

I need to finish some work!!!!!
Any fixes....

I am on...

Dual Xeon 3.33GHz CPUs - 12 Cores
36 GB RAM
AMD rx580 8GB
Windows 10
Mathew Hamilton Green
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Dual Xeon 3.33GHZ 6 Core CPUs
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StephenEastwood

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Re: 15.1 Crashes on the Spash Screen

PostSat Sep 15, 2018 11:49 pm

Same problem on one system, freezes on the Looking for Control Surfaces screen.

Any help would be appreciated, it works fine on two other systems and a laptop, but one render system it just frozen there even after a reboot.
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Approximatt

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 12:20 am

I am having the exact same problem. Resolve 14 was working perfectly, and then I decided to update. It consistently freezes when it gets to "Looking for Control Surfaces."
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mathewhgreen

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 12:24 am

Capture.PNG
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Found this issue...
Mathew Hamilton Green
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mathewhgreen

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 12:25 am

ANy ideas on how to solve this?
Mathew Hamilton Green
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StephenEastwood

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 12:44 am

As of now I downgraded to 15.01 hopefully they will have an answer once the week starts, or maybe an update.
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mathewhgreen

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 1:02 am

Did you lose your projects?
Did you uninstall the new version then install the older version?
Mathew Hamilton Green
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StephenEastwood

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 7:00 am

Did not lose anything, I uninstalled the old one through windows add remove programs, and reinstalled the last version, opened it up and all projects all luts all still in place. I have the newest version running on all my other systems no issue, so not sure what this could be, but I am sure they will figure it out.
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Peter Chamberlain

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 8:11 am

If you can’t get Resolve to start you can grab diagnostic logs from the system and post here.

Details on log locations for each OS here
viewtopic.php?f=21&t=71894
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Rick van den Berg

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 8:43 am

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MikeSteel

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 9:09 am

Peter Chamberlain wrote:If you can’t get Resolve to start you can grab diagnostic logs from the system and post here.

Details on log locations for each OS here
viewtopic.php?f=21&t=71894


I have the same issue. Freezes on start..."looking for control surface". Attached is the the logfile.

Regards, Michael
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DaVinci-Resolve-logs-20180915-230737.tgz
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Michael Stahlschmidt
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churchjw

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 12:40 pm

I just downloaded Davinci Resolve from Blackmagic website today. I have been using 14 before.

I am also stuck at the splash screen with it "Looking for Control Surface"

I have attached logs and a screen shot of the splash screen.

I have uninstalled and reinstalled the program.
Attachments
Davinci resolve 15 screen.JPG
Davinci resolve 15 screen.JPG (78.19 KiB) Viewed 294 times
DaVinci-Resolve-logs-20180916_ 82606.zip
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Approximatt

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 2:23 pm

Peter Chamberlain wrote:If you can’t get Resolve to start you can grab diagnostic logs from the system and post here.

Details on log locations for each OS here
viewtopic.php?f=21&t=71894



Attached are the log files.
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DaVinci-Resolve-logs-20180916_ 72338.zip
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mathewhgreen

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 5:23 pm

Capture2.PNG
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Trying to unistall and I am getting this now...
Mathew Hamilton Green
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mathewhgreen

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Re: 15.1 Crashes on the Spash Screen

PostSun Sep 16, 2018 10:09 pm

I managed to uninstall via the WINDOWS UPDATE page NOT the LARGE ICON based CONTROL PANEL.

I then tried 15.1 again but it did the same thing.

Went back to 15.01 and all is good.

No idea what happened but I hope they fix it in time for the Pocket4K release...
Mathew Hamilton Green
Film Director

Dual Xeon 3.33GHZ 6 Core CPUs
36GB RAM
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Win10
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jfilios

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Re: 15.1 Crashes on the Spash Screen

PostMon Sep 17, 2018 3:44 am

Checking in to say that I've been having the same issue. Just submitted my own thread on it then saw this one. I would share my log files but this forum isn't letting me paste url's since I don't have enough posts yet.
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Hasselblad73

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Re: 15.1 Crashes on the Spash Screen

PostMon Sep 17, 2018 12:26 pm

Hi,

Happy to join you ! Uou really did a great job with DVR. Bravo !

I have the same problem than colleagues apparently with the new 15.1 version of DVR.

My PC is :

- AMD Ryzen R7 2700 X
- Motherboard Gigabyte Aorus X-470 Ultra Gaming
- 32 Go DRAM 2933 Mhz Dual channel (2x16)
- 1 SSD 256 Kingston + 2 HDD WD 2To Sata 6gb/s
- Gigabyte Radeon Gaming G1 RX 480 8 Go (drivers Adrenaline version 18.9.1)

I launched DVR 15.1 then it stopped at the launch panel (looking control surface).

Uninstalled it, re-installed it but no way. Back to the 15.01 and it works perfectly.

Will try to send my log asap.
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MichaelMM

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Re: 15.1 Crashes on the Spash Screen

PostMon Sep 17, 2018 1:59 pm

Having the same problem on two machines (both OSX). Looking for control surface ......

iMac 10.13.6
hackintosh 10.13.4
DVR 15.1 Studio
Michael Moosbrugger
Postproduction
Frl. Müller & Söhne
Dornbirn - Austria
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Peter Chamberlain

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Re: 15.1 Crashes on the Spash Screen

PostMon Sep 17, 2018 9:01 pm

There is an update just placed on the support web site to download.
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Timothy Cook

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Re: 15.1 Crashes on the Spash Screen

PostMon Sep 17, 2018 9:59 pm

Peter Chamberlain wrote:There is an update just placed on the support web site to download.


I just logged on to post that I was having the same issue and here you are with the resolution. :)
Thanks, and it's working fine now.
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