Resolve 14 closes when opening project

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Alex Schubert

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Resolve 14 closes when opening project

PostFri Sep 08, 2017 5:22 pm

Hello guys!

Warning in advance: I'm not a hardcore video-guy (yet), so please forgive my possible lack of knowledge.

I just installed the free Resolve 14 (had 12.5 before, worked great) and am experiencing major problems.
The program will start just fine until I get to the window where I have to select whether I want to create a new project or if I want to open a old one. It does not matter what I choose to do, as soon as I click "create" (new project) or "open" on an old project Resolve 14 just closes.
No crash report or anything, it acts like a regular closure (it also just disappears in the task manager).

I'm on a Windows 10 HP machine, i7-2600, 16GB of RAM and an old GTX 550 Ti.

Is it my graphics card? The start up system check of Resolve told me it'd be fine for simple editing, which is my goal.

I already de- and re-installed the program twice, restarted the computer and updated the graphics driver.

Does anyone have a hint for me?
Thanks in advance!
Cheers,
Alex
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Sergey Pelevin

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Re: Resolve 14 closes when opening project

PostFri Sep 08, 2017 7:17 pm

I have the same issue. First I updated the previous version of the Davinci Resolve (12.5) to DR 14 on Win 7 Pro and I could not start the project. It's the same as Alex Schubert wrote. Then I installed Win 10 Pro (fresh install) and nothing has changed.

Win 10 Pro
i7-2600K
16 GB RAM
GTX 560 Ti (latest drivers)
Last edited by Sergey Pelevin on Fri Sep 08, 2017 8:27 pm, edited 1 time in total.
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Fergus Hammond

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Re: Resolve 14 closes when opening project

PostFri Sep 08, 2017 8:16 pm

I've got exactly the same issue. However, I'm on a Macintosh. Very odd. The v14 betas worked fine.
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Miriana Marusic

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Re: Resolve 14 closes when opening project

PostFri Sep 08, 2017 10:03 pm

I am having the same problem
I am on Mac Pro 5,1 Sierra. Studio version 12.5 works and 14 beta also worked but as I had 'missing LUT' I reverted back to 12.5. Resolve 14 closes as soon as I try to make new project or open previous project.
My graphics card is GTX570
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostFri Sep 08, 2017 10:08 pm

Dwaine Maggart
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Miriana Marusic

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Re: Resolve 14 closes when opening project

PostSat Sep 09, 2017 4:11 am

Thanks Dwaine for info re'Capture log' but we can't get to Help Menu because resolve closes (without any dialog) before the Resolve menu is loaded

Here is link to crash report.
I have reinstalled 12.5 but it seems to have info about version 14 from yesterday
https://www.dropbox.com/s/o6htl50nh72jw ... 8.zip?dl=0

Hope that helps find the problem

Miriana
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Alex Schubert

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Re: Resolve 14 closes when opening project

PostSat Sep 09, 2017 6:13 am

Thanks for all the replies!

Dwaine Maggart wrote:https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=54509

Thank you for that link, although it doesn't exactly help in this matter as we are not able to access the help menu (as Miriana pointed out).
I exported the CaptureLog manually as described in viewtopic.php?f=21&t=41211
The resulting zip and a NFO of my system can be found on my google drive: okay, the forum tells me I can't post URLs... Maybe I can send you a PM, Dwaine Maggart?

Hope this helps resolving the problem!
Cheers,
Alex
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Bela Pesics

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Re: Resolve 14 closes when opening project

PostSat Sep 09, 2017 3:06 pm

same issue here with fresh win10
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Richard Trepka

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Re: Resolve 14 closes when opening project

PostSun Sep 10, 2017 8:29 pm

I have exactly the same problem.

Great the Blackmagic Design team have tried to help, but no good suggesting to create a log of some sort when the program wont even start. Was clearly stated in the topic ;-)

No idea what to do, reinstalled numerous times, deleted and tired other suggestions from various websites and it just wont go past the open / new project window :-(

Running Windows 10 x64 with all the latest updates and have no other copies of Windows available to me anymore to try Resolve on, so I am pretty stuck.

Its funny, a friend just gave it a try on his old surface pro Win 8.1 and it worked fine :-/

Any more help or suggestions appreciated.
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Andrey Leshchev

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Re: Resolve 14 closes when opening project

PostMon Sep 11, 2017 6:20 pm

Hi guys!

Am I right that all here have a GeForce GTX 5XX series?

I have the same trouble with DaVinci Resolve starting and I have a GTX 560 Ti, may be this is a problem?
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Richard Trepka

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Re: Resolve 14 closes when opening project

PostMon Sep 11, 2017 6:50 pm

Funnily enough, I do have a nvidia 560 Ti.

Interesting.
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Sergey Pelevin

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Re: Resolve 14 closes when opening project

PostMon Sep 11, 2017 7:01 pm

Andrey Leshchev wrote:Hi guys!

Am I right that all here have a GeForce GTX 5XX series?

I have the same trouble with DaVinci Resolve starting and I have a GTX 560 Ti, may be this is a problem?


I think he has the same problem viewtopic.php?f=21&t=64145 . But the video card NVIDIA QUADRO 6000.
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Frankie Miller

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Re: Resolve 14 closes when opening project

PostMon Sep 11, 2017 7:55 pm

I'm jumping in this boat too!
Program closes just after selecting a project so I can't snag a crash log..

Running Windows 10 as well...
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Craig Marshall

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Re: Resolve 14 closes when opening project

PostMon Sep 11, 2017 8:44 pm

Me too. Win 10 64bit. Same issues - Beta 1 & 2 ran OK but crashed, v14 will not get past the splash screen. (GTX 970)
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Markus Dollinger

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Re: Resolve 14 closes when opening project

PostMon Sep 11, 2017 9:39 pm

The same here since the R14 betas on my Win 7/64, 1 NvidiaQuadro 4000 GPU, 16 GB RAM.

R14.0.0078 splash screen shows up, project manager starts, but it crashes as soon as I try to open an old project or try to start a new project. Most of the time the resolve.exe process is still visible in the task manager.

I've tried different Nvidia drivers and a new database (file), did a fresh installation of R14, I removed the VST-plugin directories, changed the standard sound device etc.

Here is my dump: https://drive.google.com/file/d/0B-vvgg ... sp=sharing

BTW: You can snag the crash log directly by clicking C:\Program Files\Blackmagic Design\DaVinci Resolve\CaptureLogs.bat (Windows)

Cheers,
Markus
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Johannes Holz

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Re: Resolve 14 closes when opening project

PostTue Sep 12, 2017 12:34 am

Hey,
I got the exact same problem with the NVIDIA GeForce GTX 560 Ti.
There must be something wrong related to that GPU.

In my log, I always get an array of those errors:

[0x00002db8] | DVIP | ERROR | 2017-09-11 01:14:10,824 | Exception caught while running GPU algorithms: invalid device symbol (cudaErrorInvalidSymbol)
[0x00002db8] | GPUManager | INFO | 2017-09-11 01:14:10,824 | Flushing GPU memory...


Like 16 of them in a row.

The only other error as far as I can see is this one with different numbers:

Failed to find value '14' in combo-box


A solution to this would be very much appreciated! Has anyone already tried just unplugging the GPU from the system? It works fine on the sh!tty laptop of my flatmate...
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostTue Sep 12, 2017 1:07 am

For Resolve 14, NVIDIA cards must support CUDA Compute level 3.0 or higher.

GTX 500 series cards don't. Quadro 4000 cards don't.

You will need to upgrade your cards to use Resolve 14.

Here is a link to NVIDIA's legacy GPU page, which will show you the CUDA Compute level support for various cards:

https://developer.nvidia.com/cuda-legacy-gpus

Here's a link for newer cards:

https://developer.nvidia.com/cuda-gpus

As Markus points out, you can get Resolve logs on a Windows system by:

in an Explorer window, go to this path:

C:\Program Files\Blackmagic Design\DaVinci Resolve

And run the CaptureLogs.bat file. This will place a .zip file on your desktop.

You can get logs on a Mac system by:

Open a Finder window, and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs.
Dwaine Maggart
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PeterMoretti

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Re: Resolve 14 closes when opening project

PostTue Sep 12, 2017 1:24 am

Craig Marshall wrote:Me too. Win 10 64bit. Same issues - Beta 1 & 2 ran OK but crashed, v14 will not get past the splash screen. (GTX 970)


Craig, you're running a 970, so it shouldn't be a video card issue. I suggest the CaptureLogs.bat program, which can be found in C:\Program Files\Blackmagic Design\DaVinci Resolve

And post a link to the file.
Resolve 14.2 Studio. GTX 970 with GeForce 388.31 driver. Desktop Video 10.9.7. Intensity Shuttle USB 3.0. Windows 10.
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Frankie Miller

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Re: Resolve 14 closes when opening project

PostTue Sep 12, 2017 2:33 am

If my graphics card isn't supported... How come I was able to access the program and use all it's features, create content, render it, and have a finished video yesterday, but for some reason it won't work today?
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostTue Sep 12, 2017 11:46 pm

@Frankie: That's hard to answer with no system info or logs.
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Frankie Miller

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 3:00 am

https://drive.google.com/file/d/0B1KHFy ... sp=sharing

Hmmm.. Yeah, it's pretty weird. The program ran flawless the other day. Created a seven minute clip and rendered it perfectly.. Check out the link above for the crash report.
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 5:12 pm

As Peter already mentioned to you in another thread, the Quadro M1000 GPU you have will not work with Resolve 14. It would work with Resolve 12.5. See my comments above about CUDA Compute 3.0 or above being required with Resolve 14 and NVIDIA cards.
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Bruce.Williams

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 6:58 pm

I have the same problem, but unlike other folks I have a more current video card and the drivers are all up to date. Here's my system:

16 GB RAM
i7 multicore processor
GTX 970 video card (4 monitors)
Excessive storage space (2 RAID arrays and one large/fast SSD card dedicated to video)

DR crashes when I open it and load a project file. It does this several times before finally opening correctly. Weird that it eventually opens without croaking.
Bruce Williams Photography

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Craig Marshall

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 8:20 pm

Bruce.Williams wrote:16 GB RAM
i7 multicore processor
GTX 970 video card (4 monitors)
Excessive storage space (2 RAID arrays and one large/fast SSD card dedicated to video)


Almost my identical setup too so I will see if I can replicate this v14 crash/open scenario.
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 9:18 pm

@Bruce, Resolve Diagnostics logs may be helpful.
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Craig Marshall

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 9:41 pm

Dwaine Maggart wrote:@Bruce, Resolve Diagnostics logs may be helpful.


I'll post mine too when I'm back in the Studio in a day or two...
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Bela Pesics

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Re: Resolve 14 closes when opening project

PostWed Sep 13, 2017 11:40 pm

@Dwaine: Apparently my GTX580 is only 2.0 :( however I think the right behaviour from the software would be not to use an incompatible card and fall back to software mode instead. Is there a way to force this in the config file?
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostThu Sep 14, 2017 3:06 am

No.
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Dario Caamaño

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Re: Resolve 14 closes when opening project

PostThu Sep 14, 2017 1:23 pm

Hi all. I have some similar situation with a brand new Asus Rog notebook. Theres a big problem in DR 14 with dual monitor and resolutions.
To start a proyect I change the resolution from 1920 to 1650 or 1280, start the proyect and then change again to 1920. Works, but its temporal. Cant be this way every time. need a quick patch.
See ya
Dario

Enviado desde mi F5121 mediante Tapatalk
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Bela Pesics

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Re: Resolve 14 closes when opening project

PostFri Sep 15, 2017 2:08 pm

I've found a fix (switching to OpenCL from CUDA). Now it starts and seems to work fine...

Find your Resolve config.dat file and stick this in the end:
Code: Select all
Local.GPU.Mode = OpenCL


enjoy ;)
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Sascha Grabolus

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Re: Resolve 14 closes when opening project

PostSun Sep 17, 2017 5:06 pm

Hi,

I have the same or a similar problem. Resolve 14 closes when opening a project or starting a new project.
It worked fine with Davinci 12.5.
It worked some days with 14.
Maybe there was a windows 10 update.
Maybe Davinci got confused in the past when I tried to install it again using a different user during the Davinci 14 beta. But later it worked with Davinci 14.
The "fix" which was described in the last post didn't help: Setting CUDA oder OpenCL didn't help.

I have a GEFORCE 750 Ti and newest driver.
The details should be available in the dropbox link. (which I can no post currently because somehow it's not allowed for me to post URLs)

Can anybody help, please? Maybe it's easy to see for an expert if he looks in the log file.

Best regards,
Sascha
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Richard Trepka

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Re: Resolve 14 closes when opening project

PostMon Sep 18, 2017 6:34 pm

Thanks for that little fix !

Worked a treat and no problems at all so far. Time will tell of using OpenCL has any issues but I am happy it is working and can try Resolve out :-)

Thanks again.
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Roger Olander

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Re: Resolve 14 closes when opening project

PostTue Sep 19, 2017 12:49 pm

Hi. A bit of help needed here. I'm trying to locate this config.dat but cannot find it. I made all hidden and system files visible. I installed the SW to another older and very slow computer, that has never had Resolve installed on it. Installation ok, Resolve works with some warning during installation about video card a bit too slow, but works anyway. Also here I do not find any config.dat file... (just wanted to test if my installation on PC-1 had been corrupted or something). On PC-1 Resolve does not work, just "dies" after trying to open or create a new project. Windows 10 on both PC:s. Resolve 12.x worked fine, but after trying v.14 I cannot get either to work anymore... Video card too slow, I know (CUDA 2.1) but the fix from Bela and confirmation from Richard kind of gave me some hope... I only find a file called config6 (with no extension) in the Resolve folder. That is probably not the one we are talking about, right...? Is this config.dat a file that should be generated during installation and is unique to each PC, or is it a general file I can copy-paste from another PC that has it, or what can be done here?
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Rick Emerson

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Re: Resolve 14 closes when opening project

PostTue Sep 19, 2017 4:45 pm

Bela Pesics wrote:I've found a fix (switching to OpenCL from CUDA). Now it starts and seems to work fine...

Find your Resolve config.dat file and stick this in the end:
Code: Select all
Local.GPU.Mode = OpenCL


enjoy ;)


Or open the project page and use CTL+comma to open the preferences page. Chose OpenCL in the preferences. The point here: no file editing needed.

(I wish I could credit a user here who told me about the above)
Having stumbled upon the truth, he continued on as if nothing had happened.
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Richard Trepka

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Re: Resolve 14 closes when opening project

PostTue Sep 19, 2017 8:43 pm

Even simpler, thanks :-)

Great the devs highlighted cuda version is not recent enough (we do have old GPUs after al) but they could have added a few extra words "....try OpenCL, see if that works." ;-)

Thanks to everyone for the help, tips etc.
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David Austin

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Re: Resolve 14 closes when opening project

PostTue Sep 19, 2017 9:48 pm

Dwaine Maggart wrote:For Resolve 14, NVIDIA cards must support CUDA Compute level 3.0 or higher.

GTX 500 series cards don't. Quadro 4000 cards don't.

You will need to upgrade your cards to use Resolve 14.

Here is a link to NVIDIA's legacy GPU page, which will show you the CUDA Compute level support for various cards:

https://developer.nvidia.com/cuda-legacy-gpus

Here's a link for newer cards:

https://developer.nvidia.com/cuda-gpus

As Markus points out, you can get Resolve logs on a Windows system by:

in an Explorer window, go to this path:

C:\Program Files\Blackmagic Design\DaVinci Resolve

And run the CaptureLogs.bat file. This will place a .zip file on your desktop.

You can get logs on a Mac system by:

Open a Finder window, and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs.


I have exactly the same problems as others with Windows 10, crashes on selection of project.
My Card is a Nvidia Geforce GTX 1060 6GB CUDA enabled 6.1 capability.
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Rick Emerson

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Re: Resolve 14 closes when opening project

PostTue Sep 19, 2017 10:49 pm

Glad to help.
Having stumbled upon the truth, he continued on as if nothing had happened.
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 12:15 am

@David: Logs?
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Roger Olander

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 5:11 am

Rick Emerson wrote:
Bela Pesics wrote:I've found a fix (switching to OpenCL from CUDA). Now it starts and seems to work fine...

Find your Resolve config.dat file and stick this in the end:
Code: Select all
Local.GPU.Mode = OpenCL


enjoy ;)


Or open the project page and use CTL+comma to open the preferences page. Chose OpenCL in the preferences. The point here: no file editing needed.

(I wish I could credit a user here who told me about the above)


Happy Days, works like a charm :D
A Big Thank You
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David Austin

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 7:13 am

Dwaine Maggart wrote:@David: Logs?

As it seems resolve 12.5 is no longer offered on the web site, and being keen to have some means of editing, I managed to restore 12.5 and it seems to be operating OK.
But I wonder if the logs available now will be of any use to you in investigating this problem?

I am reluctant to reinstall 14 because I am left without an editor.
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Rick Emerson

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 2:46 pm

Roger Olander wrote:
Rick Emerson wrote:[...]

O[r o]pen the project page and use CTL+comma to open the preferences page. Chose OpenCL [or CUDA] in the preferences. The point here: no file editing needed.

(I wish I could credit a user here who told me about the above)


Happy Days, works like a charm :D
A Big Thank You
Glad to be able to pay it forward at least a little bit. [/smile]

Note: I edited the quotes to KISS
Having stumbled upon the truth, he continued on as if nothing had happened.
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Ben Bradshaw

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 3:03 pm

Hi all,

Please forgive my unfamiliarity with this topic! I'm having the same problem, but I don't think my graphics card is at fault: I'm running Windows 10, i7 7700, 16gb RAM, and a GTX 1050. Am I right in thinking that this ought to meet the CUDA requirements?

Running the CaptureLogs file yielded this:
dropbox.com/s/hyy6ojjk351x05s/DaVinci-Resolve-logs-092017_173518.zip?dl=0

Many thanks in advance!
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Rick Emerson

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 4:35 pm

Strictly for laughs and grins, have you tried OpenGL?

If it works, you might as well post the log and also the system info file.

To be clear, I don't know jack about how to fix this. I'm hoping for The Answer, too. :)
Having stumbled upon the truth, he continued on as if nothing had happened.
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostWed Sep 20, 2017 5:52 pm

@Ben: After you updated from Beta 3 to the release version, what happens when you launch Resolve?

Does it open the Project Manager window?

If so, can you open a new project?

At what point does it misbehave?
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Ben Bradshaw

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Re: Resolve 14 closes when opening project

PostThu Sep 21, 2017 11:44 am

@Dwaine: The Project Manager window opens without issue, but once I select a project or create a new one, the window closes and nothing happens. Resolve still appears to be open and I can see it running in the task manager, but there's no actual window.

This started while I was running Beta 3, and I updated in the hope of fixing it, but the problem has remained.
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Dwaine Maggart

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Re: Resolve 14 closes when opening project

PostThu Sep 21, 2017 4:46 pm

@Ben: one of your most recent logs appears to show that you opened a project called Untitled Project 1, and that you were on the Edit page and went into Cinema viewer mode.

If you can load a project and get to the Edit page, before doing anything else, select the Workspace menu, and then select Reset UI Layout. Does that help?
Dwaine Maggart
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Ben Bradshaw

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Re: Resolve 14 closes when opening project

PostThu Sep 21, 2017 6:42 pm

@Dwaine: Unfortunately, as soon as I open the project, the window disappears and I can't see anything. Is there a keyboard shortcut or other means of resetting the UI layout?

Thanks for all your help!
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Robert Westendorp

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Re: Resolve 14 closes when opening project

PostThu Sep 28, 2017 7:16 pm

I'm having the same issue.

System details lower down.

I have resolve 14 installed and when I go to open a project (the standard build in one even) Resolve just closes. No process in task manager either.

I did read about changing the hardware GPU setting from Auto --> OpenCL and that does allow resolve to open. Changing it back to auto or CUDA has it crash again.

My thinking was my NVidia drivers were out of date (and they were), so I installed the newest (385.69-desktop-win10-64bit-international-whql) for my card. Video card is on the supported list.

Same problem still happens. Resolve won't launch in CUDA mode, only OpenCL mode.

Any ideas?
Let me know if you need more details.

Thanks in Advance.

Details:

OS: Windows 10 Home 64bit (v 1703 build 15063.608)
RAM: 8G
CPU: i5-4690 (3.5Ghz)
Resolve Version: 14.0.0.078
Video Card: GeForce GT 430
Video Card Driver Version: 385.69
Link to Resolve Log bundle: https://1drv.ms/u/s!Ahs2_lJDK2FLhKxBW-bEn01ZphCVBg
Link to System NFO: https://1drv.ms/t/s!Ahs2_lJDK2FLhKxCBw0dJGT_Y2yZhg
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Peter Chamberlain

Blackmagic Design

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Re: Resolve 14 closes when opening project

PostFri Sep 29, 2017 1:48 am

Robert, your GPU is not a CUDA 3 or newer card. You can only use OpenCL on v14.
DaVinci Resolve Product Manager
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 14 closes when opening project

PostFri Sep 29, 2017 5:25 am

Note that if you DO use OpenCL on NVIDIA cards that don't have CUDA Compute 3.0 capability, (which we don't recommend) it will probably sort of work. But if you try to use a LUT, your image will probably go away. Other GPU intensive things like Temporal NR and OFX effects will likely also not work well.
Dwaine Maggart
Blackmagic Design DaVinci Support
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