Avid Artist Color Disconnects when Hiding Resolve

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colourdesk

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Avid Artist Color Disconnects when Hiding Resolve

PostMon Jun 24, 2019 3:19 am

Hi everyone,

I'm currently running DaVinci Resolve (16.0.0B.032) on my Late 2015 5k iMac.

Whenever I hide DaVinci Resolve the Avid Artist Color disconnects as usual, but previously the panel would automatically reconnect when I returned to Resolve. Now it doesn't reconnect automatically and I have to reboot Resolve to reestablish a connection. All drivers and EuControl software for the Avid Artist Color are up-to-date.

Besides running Beta software for Resolve (I only ventured into the Beta software as I was hired to complete an existing project that was created with it), I've also recently updated to Mojave which has also been problematic at times. I'm wondering if the problem lays within the Beta software or Mojave. Is anyone else having issues with this panel?

Thanks in advance,
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Dermot Shane

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostTue Jun 25, 2019 10:08 pm

have two Color/Transport shared between four machines, no issues

w10 tho

and EuCOntrol v3.21 - there's been no changes that effects either color or transport since then, and that version is stable, so no gain to updateing for me
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colourdesk

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostWed Jun 26, 2019 12:51 am

Dermot Shane wrote:have two Color/Transport shared between four machines, no issues

w10 tho

and EuCOntrol v3.21 - there's been no changes that effects either color or transport since then, and that version is stable, so no gain to updateing for me


Thanks for sharing Shane, much appreciated.

The Avid Artist Color does not disconnect when hiding and then returning to Redcine X Pro, so this eliminates EuControl v3.21 and Mojave.

However as your panel is working in Resolve, the connection issue is seemingly isolated to Resolve Beta 16.0.0B.032.
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Dermot Shane

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostWed Jun 26, 2019 8:47 pm

i have three machines on 16.0b.33, and one on 15.2.2

i do not see any issues with v16 and Color/Transport interaction under w10
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colourdesk

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostThu Jun 27, 2019 4:16 am

Dermot Shane wrote:i have three machines on 16.0b.33, and one on 15.2.2

i do not see any issues with v16 and Color/Transport interaction under w10


I should have stated that I'm running Studio 16 Beta 16.0.0B.032

Although I'll be returning to Studio 15 very soon!

Thanks again Dermot Shane
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Dermot Shane

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostThu Jun 27, 2019 5:40 am

Hey Jacob,
yea, same all machines are on Studio version over here as well..

it may be as effective, and alot faster to open EUcontrol and ask it t to restart rather than restarting Resolve, i'm not infront of a machine now, but in windows there's a little widget in the tray that offers to restart EUcon, only takes a few seconds

the biggest deal i have is playing wack-a-mole with machines grabbing any surface as soon as released if Resolve is open, so i have to close all Resolve instances to connect a surface to Baselight
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colourdesk

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostThu Jun 27, 2019 8:03 am

Okay, so I'm back on Resolve Studio 15 and long and behold - it didn't fix my problem!

I downgraded EUCON Workstation from 19_5_1_44 to 19_5_0_514 and it it still disconnected...

But when reverted back to EUCON Workstation 18_3_0_244 from last year... I was back in business!

So after all this horsing around, the problem did lay with Avid's software after all.

Lesson learnt here: Do not trust Avid... also, don't update everything at the same time. It's a headache.
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Dermot Shane

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Re: Avid Artist Color Disconnects when Hiding Resolve

PostThu Jun 27, 2019 2:13 pm

that's great

i read the change log/release notes etc... it's been years since i last saw a note that effected Color/Transport, hence staying on 3.21 for years now, it's stable, known, reliable - all those good things

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