Install issue

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Bret Houghton

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  • Joined: Tue Jul 18, 2017 3:38 am
  • Location: Canada

Install issue

PostTue Jul 03, 2018 9:20 pm

This popup occurs when I try to install and then quickly goes away along with a bunch of others. I can't get a picture of the others since they appear and are gone too quickly. Whatever is happening is preventing Resolve from installing correctly, Resolve doesn't seem to launch.
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Dwaine Maggart

Blackmagic Design

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Re: Install issue

PostTue Jul 03, 2018 10:30 pm

Having system details could be helpful.

Provide a Windows System Information .NFO file. Run Windows System Information and do a File - Save to create the .NFO file.

Provide a Resolve logs .zip file. In File Explorer, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

And run CaptureLogs.

Put the .NFO and .zip files on a file sharing site and provide a link to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Bret Houghton

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  • Location: Canada

Re: Install issue

PostWed Jul 04, 2018 1:25 am

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Bret Houghton

  • Posts: 6
  • Joined: Tue Jul 18, 2017 3:38 am
  • Location: Canada

Re: Install issue

Offline

Bret Houghton

  • Posts: 6
  • Joined: Tue Jul 18, 2017 3:38 am
  • Location: Canada

Re: Install issue

PostWed Jul 04, 2018 5:10 pm

Yeah so I enabled my iGPU and it somehow fixed it after reinstalling.. why would the iGPU have any affect? No idea
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Dwaine Maggart

Blackmagic Design

  • Posts: 13258
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Install issue

PostFri Jul 06, 2018 12:10 am

It's interesting that enabling that fixed 14.3.

Thanks for the feedback.
Dwaine Maggart
Blackmagic Design DaVinci Support

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