Resolve won't play any media

I'm a new user of DaVinci Resolve. I downloaded the free version of DaVinci Resolve on my laptop and use it few times without any issue at the beginning of the year. Last month i did try to use it and I have this problem: as you can see from the images I have attached, the program can't play the video. Did try to install new version also uninstall laptop updates without any luck.
could someone can help with issue?

13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz
Inter(R) Iris(R) Xe Graphics
installed ram 16gb
Windows 11 Home

someone have any idea?