Has Blackmagic stopped answering support emails?

So I'm used to Blackmagic answering support emails very quickly. I've send them two emails via the support form (received confirmations) about backlight bleed on my 6K FF as well as some adapter inquiries, and have received zero response. Anyone know if there's another way to get proper support?

[Kristian Lam]

Hi Sean,

I'll try and give them a poke for you.

Thanks Kristian, I realize you guys must be quite swamped with all the new products.