Micro Color Panel suddenly not recognized.

Have been using the panel for a few weeks and was using all day.

Suddenly though the panel is not recognized on Windows 11. Shows up in Bluetooth but won't connect and says Driver error. Plugged via USB Davinci Control Panels app says "No Davinci control panels found".

Was able to finally get it to connect via Bluetooth, confirmed it does work in Resolve, but then it's connecting and disconnecting constantly. I can see the lights periodically go off and back on, and I can see in my Bluetooth setup window that it is disconnecting and reconnecting. And Resolve gets all slow and glitchy every time it does.

[Dwaine Maggart]

The panel was working USB connected?

Did anything change on the system when it stopped working? Windows update or any new apps or USB devices added?

Things like the "Logitech LampArray Service" and various RGB keyboard drivers can interfere with Resolve USB panel connectivity.

No nothing changed software wise. I'm also using an Ipad as a secondary display on this laptop via USB-C and Duet. Not sure if they were fighting for USB attention.

[Dwaine Maggart]

Generate a Resolve diagnostics log from the Resolve Help menu.

Generate a Windows System Information .NFO file by opening the System Information app and selecting its File - Save menu.

Put both those files on a file sharing site and provide links to the files here.

Here are the logs

https://www.dropbox.com/scl/fo/3q3p70c5 ... 0fqel&dl=0

[Dwaine Maggart]

Connect the panel via USB and open the DaVinci Resolve Control Panels app.

Does the app see the panel? If so, what is the panel software version shown?

Have tried several different cables and several different ports, doesn't show up in the app. Though I know the panel is on the latest software from a week or 2 ago.

Screenshot 2024-07-16 083458.png (43.39 KiB) Viewed 1339 times

Screenshot 2024-07-16 083600.png (48.9 KiB) Viewed 1339 times

Not sure what did it but after a bunch of trial and error was able to get it to show up in the Panel app. Here is the info. SEEMS to be working for the moment.

Screenshot 2024-07-16 114529.png (35.04 KiB) Viewed 1308 times

In the meantime, going to get a powered USB hub so that USB power issues aren't a concern.

because of playback problems in Resolve, i disconnected Bluetooth of Speed Editor and Micro Color Panel. After that I tried to connect Bluetooth again, and had the problem with "Driver Error". Running DaVinci Control Panels app, I connected both panels via USB, selected one after the other, controller settings, press OK.

Closed DaVinci Control Panels app, and tried to connect Bluetooth. It took several attempts, again with the "Driver Error", with both panels, but eventually both indicated "Connected" again.

Now everything works as it should. Playback in Resolve 20 beta is smooth again, and both panels connect upon starting Resolve. There still are a few hiccups during playback, but only a few. And when winding back and playing back the same clips, playback is smooth.