Hyperdeck Studio HD Plus Stuck in recording

Hello guys -

One of my HD Studio HD Plus, latest FW, gets stuck when recording on a SSD. Everything seems fine, timecode and audio bars are running, record-light is on. But, I can not press any button. Also, no file is written onto the SSD.
Did anyone have this issue?

Yes. This happened to over 40 Hyperdeck units here. BM tested this and wrote back confirming that they encountered this issue as well. The solution I was given was to roll back to the previous firmware. This resolved the issue.

Yes. This happened to over 40 Hyperdeck units here. BM tested this and wrote back confirming that they encountered this issue as well. The solution I was given was to roll back to the previous firmware. This resolved the issue.

Hi everyone,
I used this machine for the first time as the main recorder during a very important event. As usual, I ran some recording tests beforehand to check both video and audio. However, after a few minutes of recording, when I pressed the stop button, the **REC** and **PLAY** buttons stayed lit, the machine froze completely, and the timecode was stuck. There was no way to intervene—I had to cut the power to restore functionality.

The same issue occurred during a second attempt. You can imagine the panic and the loss of trust in the device in such a critical situation. For safety, I immediately set up parallel recordings using an ATEM and a Video Assist.

I was working in **1080p25**, recording in **H.264 SDI** format on **Lexar XC V60 250MB/s** SD cards. After the two faults, I changed the settings to **H.264 Medium**, and fortunately, the problem didn’t happen again.