Different kind of crashes / not responding on 19 and 20

Hi all, I hope you are able to help me.

I've got DVR 19.1.1 running with following specs: NVIDIA GeForce RTX 3090 Ti (24GB) and 2080 Ti (11GB) with files saved on Samsung SSD 970 EVO Plus 2TB.

Previously, I only had the RTX 2080 Ti and smaller SSD card, so DR was very laggy (but never crashed). So I made some changes: updated to 19.1.1, added the RTX 3090 Ti, added the fast SSD card, and added a secondary monitor for video clean feed.
I'm working with proxies, put playback on quarter quality, disabled music remixers and fusion effects. I've turned off all other programs as well.

Now I've got different ways of DVR crashing:
- Mid editing (for example after adjusting the volume on the edit page), it shows very shortly the message 'not responding' every time I click on something. I click - not responding - working again - I click something else - not responding - working again etc etc. Restarting DVR fixes this for a while.
- Audio of a couple of clips suddenly stops working; then DVR crashes (turns fully white, windows tells me the program is not responding). So I'm adjusting the length of some of the voice over audio and replaying it. At some point in time, the clips that I was working on suddenly don't play audio anymore, while all other audio keeps on working. The next mouse click results in DVR crashing (white screen). Since I can't close the program anymore, I had to force it to stop and was able to create a crash report of this on restart. I hope you are able to find what went wrong?
- While typing this message, I noticed DVR on the background showing the "not responding" message in the header every now and then as well. This was directly after starting the program, so no editing was done.

I've added the Crash Report and System Info here:
https://drive.google.com/drive/folders/1hnfKDrBNXi6x4v0LG2MKuPh2vi9WM5d7?usp=drive_link

Thank you in advance!

One thing I would try is physically removing the 2080. (I think it holds back more than helps.)

One thing I would try is physically removing the 2080. (I think it holds back more than helps.)

Thank you for your reply; well appreciated. We've indeed read that the 11GB of the 2080 would limit the 24GB of the 3080. So the 3080 Ti is set as primary GPU. The 2080 Ti acts now just as an internal GPU, but is not selected to use for DVR. Please see attached screenshot
In the past, I didn't have any crashes with just using the 2080 Ti. That's why I think there must be something else going on here?

GPU settings

2024-12-10 19_54_47-Window.png (18.25 KiB) Viewed 2469 times

OK.

Plug all displays into the 3080. Don't use the 2080 for anything.

Report back.

Simply take it out, it will not serve you anymore.
It has been years ago that BM supported the use of two cards, but now it's much better to have a single strong one. And then, it was always advisable to have two identical ones.

I can't take out the 2080, it's part of the motherboard. So could somebody please look into the crash report I provided? I think it might be a bug?

Can it be disabled in BIOS?

I can't take out the 2080, it's part of the motherboard.

Say what now?

What mobo model as a 2080 built-in?

Simply take it out, it will not serve you anymore.
It has been years ago that BM supported the use of two cards, but now it's much better to have a single strong one. And then, it was always advisable to have two identical ones.

Okay, I did not know that. Is there an article of BM elaborating more onto this, so I could learn more about it?

Plug all displays into the 3080. Don't use the 2080 for anything.

I'm sorry, I did not explain it well, it is just tightly built-in. Only by taking the whole computer apart the 2080 could be removed. Hence I would first like to know first if that will solve the issues.

Can it be disabled in BIOS?

I will check if this could be tried.

Update after editing a couple of times again: fast on full resolution, no lagging. But after about 1 hour, it suddenly starts showing the 'not responding' message after every click again. When I close DVR and start it again, it's working for an hour again before the same thing is happening.

That points to overheating. I'm afraid you need to open the machine and clean it up. Over the years, a lot of dust can accumulate. If things are worse, some thermal paste may have dried up and needs replacing.

What's the nvidia driver you're using?

Only by taking the whole computer apart the 2080 could be removed.

Yes, do that. (Do it anyway, aside from this issue.)

Just out of curiosity but did your system by any chance update to windows 11 24h2?
I have seen so many horror reports about that update causing all kind of problems in all kind of systems.

Just out of curiosity but did your system by any chance update to windows 11 24h2?
I have seen so many horror reports about that update causing all kind of problems in all kind of systems.

That's why I'm staying on W10 as long as possible....

[Dwaine Maggart]

You should not use mis-matched GPU's. And all displays must be connected to the processing GPU.

Connect all the displays to the 3090.

In Resolve Preferences - System - Memory and GPU, disable the 2080.

Does that help the crashing?

But ideally, you should remove the 2080.

Just out of curiosity but did your system by any chance update to windows 11 24h2?
I have seen so many horror reports about that update causing all kind of problems in all kind of systems.

Hi! Still on Windows 10 Enterprise

I'm so sorry, but we still did not take the desktop apart to remove the 2080 ti.
In the meantime, I updated to 19.1.2, but that didn't solve the issue.

However, I got an error code; which could maybe relate to the issue and help solve it?
"The GPU failed to perform image processing because of an error. Error code: -2005270523"
Do you know what this error code means?

DVR_Error code.jpg (196.71 KiB) Viewed 1537 times

You should not use mis-matched GPU's. And all displays must be connected to the processing GPU.
Connect all the displays to the 3090.
In Resolve Preferences - System - Memory and GPU, disable the 2080.
Does that help the crashing?
But ideally, you should remove the 2080.

Dear Dwaine, thank you for your reply. Yes, I already had the 2080 Ti disabled, but the crashing still occurs.
Could you please help me understand why it still matters that the desktop has 2 (mis-matched) GPU's if one of them is not selected to use?

DVR_MemoryGPU.png (39.07 KiB) Viewed 1537 times

What's the nvidia driver you're using?

The driver version is: 560.94
Video BIOS version of the RTX 3090 Ti: 94.02.A0.00.43
And video BIOS version of the 2080 Ti (less important): 90.02.0B.00.94

Could there be something wrong with the Nvidia driver version?
Thank you in advance!

I'm trying to provide more insight, to understand where the problem lies:

Is this the setting that is meant when both displays should be set to the RTX 3090Ti? I only see the option for the 2080Ti...

DVR-Graphic settings.png (42.16 KiB) Viewed 1442 times

The setting in DVR for GPU Configuration is set to only use the RTX 3090Ti

DVR_MemoryGPU.png (39.07 KiB) Viewed 1442 times

[Dwaine Maggart]

Resolve needs to have the display on the active GPU. Your screen shot shows the display is on the unselected 2080. Try moving the display to the 3090 and I suspect things will work better.

Dear all,

I'm losing my mind, since I've done the following steps and still have DVR lagging, not responding, and while I'm writing this message it 'quit unexpectedly':

- Completely clean install of Windows 10 Enterprise, version 10.0.19045
- Clean install of DVR 20
- Only the 3090 Ti is active (2080 completely disconnected); latest driver version 576.52
- No office or any other programs installed, just DVR
- SSD 2TB
- I'm only using 1 monitor: Dell U4919DW 5120x1440
- I tried proxies of all sorts, but made no difference
- Playback resolution of a quarter
- I started a new project with no effects, no transitions, nothing.

I just have a timeline with some clips that I would like to cut. And every time I click on the screen, I have to wait 20 seconds because DVR is not responding. And now it has completely shut down.

If you have any ideas on how to solve this issue, please let me know.

I've just sent the problem report to Blackmagic via the popup screen.
Here's the link to the Diagnostics Log and Systeminformation NFO: https://drive.google.com/drive/folders/1hnfKDrBNXi6x4v0LG2MKuPh2vi9WM5d7

[Dwaine Maggart]

The Windows crash .dmp files show this dll as being involved:

fraunhoferdcp.dll

That's a dll that Resolve installs and it appears to be the correct one.

Are you doing something DCP related when Resolve is crashing?

Also, can you PLESE just REMOVE the RTX2080Ti to ensure it's not related to any of the issues?

Dear Dwaine,
I asked ChatGPT to explain to me what DCP is, because I was unsure if I'm using this or not.
All my media files are mp4 or mov, the color space is REC.709, proxies are DNxHR, so I can't find anything that mentions DCP.

There are no (display) cables connected to the 2080, it's only the 3090ti. Please see this screenshot:

Only RTX 3090 Ti.png (806.56 KiB) Viewed 426 times

So you removed the 2080?
Do you still find that you can run for a time without issue and then after an hour or so it starts to act up?

So you removed the 2080?
Do you still find that you can run for a time without issue and then after an hour or so it starts to act up?

The liquid cooling system runs through the 2080, so it can't be physically removed without needing to redo most of the piping. However, no cables are attached to it. It's dead, so you can say it's removed in that regards.

Issues are now right after start-up. Even if I did not edit at all...

Right as we speak, we are driving to pick-up a new desktop with a 4090 GPU. I can't imaging that we can't get the 3090 Ti to work though. But maybe it was never the 2080 Ti that caused the issue to begin with.

Specs of the new PC are going to be:
Motherboard: ASUS ROG Strix Z790-H
Processor: Intel Core i9 14900K - 8+16 cores - 6,0 GHz (maybe being able to use Quick Sync will help?)
Memory/RAM: 32 GB DDR5 Kingston Fury Beast RGB (2x16GB)
Graphics card: Nvidia GeForce RTX 4090 24GB ASUS ROG Strix
SSD: 2TB Lexar NM710 PCle 4.0 NVMe
Windows 11 Home

It has only 1 GPU, so I hope Resolve will like the specs