Tech Support?

Getting started with a Blackmagic product? Ask questions here about setup and installation.
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bradlavario

  • Posts: 1
  • Joined: Sun Apr 13, 2025 7:49 pm
  • Real Name: Brad LaVario

Tech Support?

PostSun Apr 13, 2025 7:55 pm

Is there a forum for tech support? I can no longer get Davinci Resolve to load, just crashes at the "loading plug ins"

no idea where to find relevant data, I did try sending the crash screen to you guys.
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Peter Chamberlain

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 7:08 am

Re: Tech Support?

PostMon Apr 14, 2025 3:02 am

Please see the FAQs at the top of the DaVinci Resolve forum.
DaVinci Resolve Product Manager
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Robert Niessner

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  • Joined: Thu Feb 21, 2013 9:51 am
  • Location: Graz, Austria

Re: Tech Support?

PostMon Apr 14, 2025 6:31 am

Two things to look at:
1. Have you installed the Blackmagic Control Panels software? If yes and you don’t have the hardware, uninstall that.
2. Are you using a VPN? Deactivate that temporarily or put Resolve in your VPN settings into split tunneling.

Other things to look at would be your plugins. Do you have installed third party OFX plugins, VST plugins?

OFX plugins can be found here:
C:\Program Files\Common Files\OFX\Plugins\

C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support

ProgramData is a hidden folder, you can get to it by manually copying and pasting, or typing %programdata% into the address bar of an explorer window.
Saying "Thx for help!" is not a crime.
--------------------------------
Robert Niessner
LAUFBILDkommission
Graz / Austria
--------------------------------
Blackmagic Camera Blog (German):
http://laufbildkommission.wordpress.com

Read the blog in English via Google Translate:
http://tinyurl.com/pjf6a3m

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