Proxy Generator crashes on start

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dalllago_marco

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Proxy Generator crashes on start

PostSat Mar 29, 2025 1:41 pm

When the window opens, after about 5 seconds it's crashing. All the 5 seconds my cursor is a loading wheel.

Normally I would do a reinstallation but it looks like I would have to reinstall DR completely. Is that correct?
Any other ideas?
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Dwaine Maggart

Blackmagic Design

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Re: Proxy Generator crashes on start

PostMon Mar 31, 2025 6:05 pm

If you provided some information about your system, i.e. Resolve version and OS version, we could give you guidance on providing a proxy generator log to see what the issue might be.
Dwaine Maggart
Blackmagic Design DaVinci Support
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dalllago_marco

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Re: Proxy Generator crashes on start

PostFri Apr 11, 2025 1:00 pm

Oh yes of course. Sorry.

Davinci Resolve Studio 9.1.4
Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
AMD Ryzen 9 5900X 12-Core Processor, 3701 MHz, 12 Cores, 24 logic processors
NVIDIA GeForce RTX 3090

Log:
ProxyGeneratorDebug.zip
(2.76 KiB) Downloaded 16 times
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Dwaine Maggart

Blackmagic Design

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Re: Proxy Generator crashes on start

PostMon Apr 14, 2025 10:02 pm

Where you got that file, zip the whole Blackmagic Proxy Generator folder and send that.
Dwaine Maggart
Blackmagic Design DaVinci Support
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dalllago_marco

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Re: Proxy Generator crashes on start

PostTue Apr 15, 2025 3:16 pm

I followed this path:
C:\Users\<Benutzername>\AppData\Local\Blackmagic Design\Blackmagic Proxy Generator\logs

I took the wrong file in there. Sorry.
That should be the right one.
rollinglog.zip
(130.71 KiB) Downloaded 9 times
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Dwaine Maggart

Blackmagic Design

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Re: Proxy Generator crashes on start

PostTue Apr 15, 2025 6:49 pm

That is the correct path. Please zip the entire Blackmagic Proxy Generator folder and send that.
Dwaine Maggart
Blackmagic Design DaVinci Support

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