Resolve 15 beta crashes after splash screen

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

MrAntivirus

  • Posts: 13
  • Joined: Thu Jun 14, 2018 8:02 am
  • Real Name: Dennis Norton

Resolve 15 beta crashes after splash screen

PostThu Jun 14, 2018 8:33 am

As the title says, when I try to run the Resolve 15 beta, it crashes after the splash screen and opens the error window.

Here is my log file: https://drive.google.com/drive/u/0/fold ... P61rbJvRDD

My specs are as followed:
CPU: i7 7700
GPU: GTX 1060 6GB
RAM: 16GB
OS: Windows 10 Enterprise Build 1709

I should note that I have no issues running Resolve 12.x or 14.x.

I installed and used Resolve 15 beta 1, which worked fine. I then downloaded and installed beta 3, 4 and 5, all of which crashes after the splash screen.

Since I was working on an active project, I uninstalled the lastest beta and reinstalled beta 1. Resolved proceeded to work.... to a point.
Either something funky happened after I installed the other versions or I'm doing something new that is causing causing beta 1 to crash. No idea.

Regardless, I am stuck with beta 1 because I forgot to make a database copy (silly me.. I do it every time), but I would love it if these issues would be resovled (no pun intended) by the full release.

I hope my log and detailed issue can help you to figure out what's wrong.
Last edited by MrAntivirus on Mon Aug 20, 2018 3:25 am, edited 1 time in total.
CPU: i7 7700
GPU: GTX 1060 6GB
OS: Windows 10 K Enterprise 1709
RAM: 16GB @2133MHz
Offline

MrAntivirus

  • Posts: 13
  • Joined: Thu Jun 14, 2018 8:02 am
  • Real Name: Dennis Norton

Re: Resolve 15 beta crashes after splash screen

PostThu Jun 21, 2018 2:53 am

No answer at all?
CPU: i7 7700
GPU: GTX 1060 6GB
OS: Windows 10 K Enterprise 1709
RAM: 16GB @2133MHz
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13254
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 15 beta crashes after splash screen

PostThu Jun 21, 2018 4:26 pm

I don't know if your logs link worked before, but what it does now is goes to a Google doc that starts with:

"********** Intro **********
Whats up, whats up."

If you could link to a Resolve log again, that would be helpful.

And for your issue, we'd also like to see the Windows System Information .NFO file.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

MrAntivirus

  • Posts: 13
  • Joined: Thu Jun 14, 2018 8:02 am
  • Real Name: Dennis Norton

Re: Resolve 15 beta crashes after splash screen

PostMon Jun 25, 2018 10:04 am

Sorry about that.

Here is the link for the logs. https://drive.google.com/drive/u/0/fold ... P61rbJvRDD

Also, how do I create the .NFO file?
Last edited by MrAntivirus on Mon Aug 20, 2018 3:26 am, edited 1 time in total.
CPU: i7 7700
GPU: GTX 1060 6GB
OS: Windows 10 K Enterprise 1709
RAM: 16GB @2133MHz
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13254
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 15 beta crashes after splash screen

PostTue Jun 26, 2018 4:34 pm

To create the .NFO file, open Windows System Information, then do a File - Save.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

MrAntivirus

  • Posts: 13
  • Joined: Thu Jun 14, 2018 8:02 am
  • Real Name: Dennis Norton

Re: Resolve 15 beta crashes after splash screen

PostThu Jun 28, 2018 3:03 am

Last edited by MrAntivirus on Mon Aug 20, 2018 3:26 am, edited 1 time in total.
CPU: i7 7700
GPU: GTX 1060 6GB
OS: Windows 10 K Enterprise 1709
RAM: 16GB @2133MHz
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13254
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 15 beta crashes after splash screen

PostThu Jun 28, 2018 5:04 pm

Your .NFO file appears to be corrupted, and won't open.

If you double click it, does it open on your system?

If not, please save another one, verify it opens and then post a link to it.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

MrAntivirus

  • Posts: 13
  • Joined: Thu Jun 14, 2018 8:02 am
  • Real Name: Dennis Norton

Re: Resolve 15 beta crashes after splash screen

PostMon Jul 02, 2018 3:28 am

Unfortunately due to security reasons, our security software blocks the creation of the .nfo file, so I an unable to provide that.
CPU: i7 7700
GPU: GTX 1060 6GB
OS: Windows 10 K Enterprise 1709
RAM: 16GB @2133MHz
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13254
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 15 beta crashes after splash screen

PostMon Jul 02, 2018 5:08 pm

Then I am unable to provide any further guidance.
Dwaine Maggart
Blackmagic Design DaVinci Support

Return to DaVinci Resolve

Who is online

Users browsing this forum: panos_mts, Sergey Knyazkov and 245 guests