Quicktime issues with Resolve 15

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Joem90

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Quicktime issues with Resolve 15

PostWed Jun 27, 2018 3:47 am

Hi I am hoping that someone may have an answer to this problem .
When I am loading quicktime file into resolve 15 I am getting a comple white image.The thumbnail in the media pool is white and the video shows up white while playing. Compression does not matter I have tried Animation, Pro Res etc. It reads Mp4 fine. I installed resolve 14.3 and the same files look fine. Any help greatly appreciated.
I am using
iMacpro
os 10.13.2
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Uli Plank

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Re: QUICKTIME ISSUES WITH RESOLVE 15

PostThu Jun 28, 2018 2:14 am

Is processing at Auto, OpenCL or Metal?
My disaster protection: export a .drp file to a physically separated storage regularly.
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Jack Swart

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Re: QUICKTIME ISSUES WITH RESOLVE 15

PostThu Jun 28, 2018 3:31 am

I saw that on 15b5.

I updated my graphic card drivers and all was well.

I would suggest trying that.
DR Studio 18.6.3 b19, OS 13.2.1
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Joem90

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Re: Quicktime issues with Resolve 15

PostThu Jun 28, 2018 6:32 pm

Ok its was using metal on a new iMac pro not sure how to update the graphic drivers as it does not use coda any more ?
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Joem90

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Re: Quicktime issues with Resolve 15

PostThu Jun 28, 2018 7:12 pm

Ok I just upgraded to os 10.13.5 and issue is resolved. Thanks for the help.
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Dwaine Maggart

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Re: Quicktime issues with Resolve 15

PostFri Jun 29, 2018 12:35 am

Yes, macOS 10.13.2 and 10.13.3 have serious OpenCL and Metal issues that can cause the sort of problem.
Dwaine Maggart
Blackmagic Design DaVinci Support

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