Crash - Resolve just disappears - LOG Attached

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Myron Hobizal

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Crash - Resolve just disappears - LOG Attached

PostSat Jun 30, 2018 6:16 pm

Resolve just seems to crash randomly on my system. Actually when I'm working on a project, the whole interface and resolve itself disappears completely. Trying to relaunch sometimes it wont relaunch. I have to reboot my computer.
https://drive.google.com/open?id=1nkYXJ ... _pnbBuF-Jp
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Antony Newman

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Re: Crash - Resolve just disappears - LOG Attached

PostMon Jul 02, 2018 12:01 am

System info and what happened before the Crash might help the BM team.

AJ

Eg what is down below in my Signature
Resolve Studio : v16.1.2.026
Mac Pro (2013) : Catalina 10.15.3 : 3.0GHz 10-Core/64GB
Dual AMD FirePro D700 6GB
RRX : TB2 (Sonnet Echo Express III-D)
Camera : Monstro VV : 8K R3D : 4K UHD Timeline
Cache : Sys SSD / Clips & PJ : Areca 24TB
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Myron Hobizal

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Re: Crash - Resolve just disappears - LOG Attached

PostThu Jul 05, 2018 4:07 am

Antony Newman wrote:System info and what happened before the Crash might help the BM team.

AJ

Eg what is down below in my Signature

The system info should be captured in the resolve logs. But I added it now to my signature. I know it is a 3-4yr old system and time to update. But other apps like Premiere Pro work fine with no crashing.

Davinci just crashed again, all I was doing at the time, was in the Color workflow screen, and scrubbing the timeline going back and forth between some 1080p ProRes clips.

2nd crash log.
https://drive.google.com/open?id=1pHJyl ... keB37mAaXh
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Shrinivas Ramani

Blackmagic Design

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Re: Crash - Resolve just disappears - LOG Attached

PostThu Jul 05, 2018 4:27 am

Hi Myron

The 6950 is a 2010 card - the responses here: viewtopic.php?f=32&t=75668&p=419192#p419192 are pretty much spot on.
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Myron Hobizal

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Re: Crash - Resolve just disappears - LOG Attached

PostThu Jul 05, 2018 3:23 pm

Shrinivas Ramani wrote:Hi Myron

The 6950 is a 2010 card - the responses here: viewtopic.php?f=32&t=75668&p=419192#p419192 are pretty much spot on.


Okay, so time for me to upgrade then. I'll start purchasing new hardware today. I have the DaVinci hardware configuration guide and will purchase the recommended hardware. If that still crashes, then I'll report the issue back to Blackmagic.
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Shrinivas Ramani

Blackmagic Design

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Re: Crash - Resolve just disappears - LOG Attached

PostFri Jul 06, 2018 4:05 am

Myron, you also seem to have some entries in the 'Advanced' section in your Preferences. That is almost never a good idea.

Pease refer to this convo: viewtopic.php?f=32&t=76017#p420853

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