"Resolve has quit"

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Dermot Shane

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"Resolve has quit"

PostTue Jul 24, 2018 10:21 pm

happened five times in the last 30 min
using either Resolve native white ballance, or Paul Dore's ballance OFX
UHD timeline
45sec, commerical
mostly r3d sources
three DJI shots

clients in the room, gave up, moved session to Nucoda....
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Peter Chamberlain

Blackmagic Design

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Re: "Resolve has quit"

PostWed Jul 25, 2018 12:37 am

Did you use the OFX there?
DaVinci Resolve Product Manager
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Rohit Gupta

Blackmagic Design

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Re: "Resolve has quit"

PostWed Jul 25, 2018 1:25 am

Logs?
Rohit Gupta

DaVinci Resolve Software Development
Blackmagic Design
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Dermot Shane

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Re: "Resolve has quit"

PostWed Jul 25, 2018 3:43 pm

Peter Chamberlain wrote:Did you use the OFX there?


first two times, only used the native white ballance
second two times used Paul's OFX

recalled a saved DRP, worked off that, had a fifth crash when i tried to use the native white balance

each time Resolve asked me to automagicly send a log, and i did

up to yesterday all v15 beta's have been super stable

once the machine is free later today i'll pull a log

finished the session in another software, have some tweaks today, then will try again with Resolve
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Adriano Oliveira

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Re: "Resolve has quit"

PostWed Jul 25, 2018 11:58 pm

Windows 10?
Any Windows update?

I can't use Resolve any more on my laptop since a week, after upgraded to b6. Everything worked before. Now no version works. "Resolve has quit"...
-----
Adriano Oliveira
Windows 11 / Macbook M4
RTX 4070Ti 16GB
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Shrinivas Ramani

Blackmagic Design

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Re: "Resolve has quit"

PostThu Jul 26, 2018 5:18 am

Could you try beta 7?
viewtopic.php?f=32&t=76956
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Adriano Oliveira

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Re: "Resolve has quit"

PostFri Jul 27, 2018 2:29 am

Same problem with beta 7.

viewtopic.php?f=32&t=76749
-----
Adriano Oliveira
Windows 11 / Macbook M4
RTX 4070Ti 16GB
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Dermot Shane

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Re: "Resolve has quit"

PostFri Jul 27, 2018 3:36 am

log from the crashing commerical on Tuesday;

https://we.tl/VcJRGD9PrX

will load b7 tomorrow afternoon if all works in progress are cleared off ;-)

Adriano, sorry to hear the white ballance is not working for you, i don't use it much, so it may well be that i've not fallen into this particular hole before...
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Dermot Shane

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Re: "Resolve has quit"

PostFri Jul 27, 2018 4:29 am

just had a chance to drop b7 onto another machine, open the troubled project there, and for me it works perfectly every time


Adriano, both machines are z820's / w10 / all updates / dual xeon / 128g ram / SAS disk array
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Dermot Shane

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Re: "Resolve has quit"

PostFri Jul 27, 2018 11:17 pm

today i updated the other z820 to b7, and it no longer shows any issues with the WB picker in the problematic project, or any other

see no reason for the gals and guys at BMD to look at the log at this point, issue is sorted in b7

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