Wed Apr 10, 2013 8:18 pm
I feel like the people who are posting that we "drama queens" and "cry babies" who don't understand the ever changing face of technology are the same ones who go to little organic Indie film festivals every year like Sundance, meeting their Indie friends at starbucks and telling stories about having to fly coach to the location of their little 400,000 dollar indie film.
Maybe I am a dreamer (but I think it goes with the job description), I saw BMD as something bigger than just a established soft/hardware company and now camera giant. Believe it or not there are still some of us who had to save for this camera. there are some of us who still film in allies, no permits and little more than a dream, and the hope the police won't show up and ask us for our media. some of us had to refill thousands of sodas, to get the very best camera the day job variety film maker could get, manufactured by someone we believed understood. By a company we thought was breaking the mold, by leveling the playing field and making the very best tools available to most anyone who wanted them, in exchange for just a little more patience, and understanding. letting the stories become the issue again. But alas...
So before you grandstand on your vast, advanced intellect or ability to buy the whole family of cameras why not try a little empathy? I am by far not the worst off of the broke Indie film makers in the world but I do feel a little duped. Attari still plays video games but imagine if you bought one last thursday because the gaming community, attari, and the lady behind the counter told you it was the single most technologically advanced gaming system there was, only to, once you payed for it wait 2min (sunday) and sell the guy behind you a PS4 for $10 more (1grand). but I guess they did offer to take it back for a $3 (15%) restocking fee... (universal shutter and 35mm sensor are that big to the no budget, no favors indie film maker)
Black Magic owes me NOTHING! but in turn if I go on feeling the way I am feeling now I will owe them nothing when RED brings scarlet (or someone/something similar) down to the price point realm of possibility. As for now BMD is in a unique position of pioneering unparalleled innovations, and catering to a starving demographic, but it won't always be the only show in this town. The question is in light of the, shall we say less than stellar PR moves, when BM has to begin sharing the stage with another low cost, high value competitor "why should I or people like me stay?" Loyalty is earned not given. Customer services isn't merely about providing qulity or unique a good or service, it's about the manor in which you do it. We all know what REDs focus is but have you read their letter to customers who waited through the rough times, delays, and difficulties? it wasn't sorry this dragon sensor is better it's just different and your cameras still awesome (and they at least waited some years in between) they didn't owe them that letter, it may be BS, but I bet Mx customers feel a dang sight better tonight about their purchase than I do.
equivalent of the late night text you wish you didn't send, for give my novel like rant... Venting