Davinci Resolve 15.1.1 keeps crashing on Uploading media

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TommyGun

Davinci Resolve 15.1.1 keeps crashing on Uploading media

PostThu Oct 04, 2018 7:01 pm

Hi guys need your help
Each time I try to upload a media file DR keeps crashing
I was trying to upload MP4 files but I read somewhere that they are not supported although I'm sure I've used them before without problems

I also tried converting MP4 to Avid DNxHD files and it still crashes


I've tried uninstalling and re-installing DR many times

Any help will be appreciated

Windows 10 Home
256GB SSD
2 TB Hard drive
32GB DDR4 RAM
Intel i8-8700 processor
NVIDIA GTX 960 Graphics card with 2GB VRAM
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Davinci Resolve 15.1.1 keeps crashing on Uploading media

PostThu Oct 04, 2018 11:23 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support

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