studio camera 4k 2 black screen

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

Dmitry Sergeev

  • Posts: 17
  • Joined: Fri Dec 02, 2016 1:17 pm
  • Location: Belarus, Minsk

studio camera 4k 2 black screen

PostTue Jul 17, 2018 6:37 pm

The camera shows a black screen, the settings can be configured and they are visible, feedback is also visible. But there is a problem with the matrix apparently.
My colleagues faced the same problem and they replaced the camera.
My camera was purchased in April 2017 and the warranty has passed.

Perhaps someone will tell you how to solve the problem and can it be a serial marriage?

The firmware did not help.
http://www.specmedia.by

arvexvor

Re: studio camera 4k 2 black screen

PostWed Oct 10, 2018 2:43 pm

Die Dmitry. We have same problem. Did you find solution. Could you advice?
Konstantin.
Offline
User avatar

Xtreemtec

  • Posts: 5455
  • Joined: Wed Jan 02, 2013 11:48 am
  • Location: The Netherlands

Re: studio camera 4k 2 black screen

PostThu Oct 11, 2018 10:23 am

Did you remove the lens cap? :D Sorry could not resist to make that joke..

Contact your nearest BMD region support. (Check contact form on the website)
They will put you trough a few questions and will figure out if you have a faulty unit or not. ;)
Daniel Wittenaar .:: Xtreemtec Multicam Facilities ::. -= www.xtreemtec.nl =-
4K OBV Truck, Dual ATEM 8K, 120x120 Videohub, 12x Hyperdeck 4K Pro, Ursa Broadcast 4K G2, 4K fiber converters with Sony Control and seperate Tally on SMPTE

Return to Live Production

Who is online

Users browsing this forum: No registered users and 96 guests