Fri Jun 30, 2023 4:29 pm
Hello,
I’ve just purchased a second Decklink 4k Extreme 12G and I'm getting the same problem...
When I install it into my new PC, I get “No desktop video device detected” in the Video setup app, and it isn’t showing in the device manager.
Because I thought it may be a driver conflict or a bios / motherboard issue or something, I then removed an identical card from a working system, and tried replacing it with this new card, and I get the same issue on the other system. Nothing. I can’t see or mount the card in anyway.
I’ve tried all the obvious trouble shooting. Different power supplies, Slots, re-seating, the latest drivers, but nothing seems to work.
Our original DeckLink card works fine in both PC's, so it's obviously something to do with the new card.
Is there anything else I can try?