iPad / iPhone Control for ATEM now shipping.

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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:03 am

Tschelle10 wrote:The way I have it right now is that I have a router and one ethernet cable is connected to the ATEM while on another port it is connected to my laptop. Two different ports on the router, two different cables. The ATEM will not connect to the computer over wifi if it is just connected to the router and the computer is not.


Give that one to me again.. slowly this time.

You have one cable from your laptop... and that cable goes to the router.

What other cable do you have going to the ATEM. What is it connected to?

EDIT: OK... got it... you have both connected to the router via a wired Ethernet Cable.

I am really confused as to how your laptop can connect to your ATEM at all.
Please run that IPCONFIG command and post the results here.

Thanks.

For instance this is what mine comes back with.

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Link-local IPv6 Address . . . . . : fe80::f816:e994:110b:bd8%11
IPv4 Address. . . . . . . . . . . : 192.168.1.243
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:09 am

I am running on a Mac. So I will need some new instructions on how to give you the info you need.

As for the setup my wireless router has four ethernet ports on it that you can connect devices to. On input one I have the ATEM plugged into the router. On input two I have my MacBook plugged into the router. This allows the MacBook to talk to the Atem. The only other way I have had success is to connect the ATEM to the MacBook directly.
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:13 am

Ahhh... well. I'm not a MAC user (as you can guess). There is probably some super easy way to get that information.

Note: Found this post. Not sure if it will help.
http://osxdaily.com/2010/11/21/find-ip-address-mac/
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:17 am

It says my IP is 192.168.1.12. How is the ATEM even talking to it?
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:23 am

That's exactly my point.
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:27 am

I have no idea what to do next. I would love to have this working before my next fight night (April 27).
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:31 am

Something is missing in the setup here.

In the PC world there are a lot of tools I could bring to bear on the whole setup to figure it out. I'm running blind in the MAC world.

So... you re-configure the ATEM to have a 192.168.1.x addres... and really you can't connect to it any more?

By rights... if you just change it to 192.168.1.240 (probably the existing subnet of 255.255.255.0 and the Gateway of 192.168.1.1 should be OK) and then (after the reset) you run the ATEM Software Control.. and it should fail to connect... then you tap in the new address. then it should connect OK.
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:42 am

That's the only way it works right now is with that IP but the iPad.
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 6:53 am

Tschelle10 wrote:That's the only way it works right now is with that IP but the iPad.


With what IP address? Is the ATEM configured for 192.168.1.240 or 192.168.10.240?

I got it that it doesn't work with the iPAD.

The next thing to check then would be what IP address your iPAD is given. It <is> on your local WiFi right (e.g. it's not actally using the 3G/4G internet connection)?

EDIT: How to find you iPads IP address-> http://goofans.com/faq/world-of-goo/que ... ip-address
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 7:03 am

I mean the 192.168.10.240 my bad. Ya I have tried the other IP's and anything different makes it not work with the MacBook either.
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 7:10 am

Please homor me and tell me what the IP address is on your iPad.

Also... again... humor me and just check what the IP address on that ATEM right now. Because I honestly cannot see how on earth your laptop can even connect to it. If you laptop is 192.168.1.12... and the ATEM is 192.168.10.240... you should simply be dead in the water.

The ATEM Software control panel will show you what the IP address is currently configured as.

If you change it to be 192.168.1.240 (assuming the ATEM really is currently setup as 192.168.10.240 and nothing else on your LAN is the same IP address) it should just work.

In the PC world I would be able to run the ping command or the tracert command to see additional info about the setup to establish basic connectivity is working.

What it often comes down to.. is to check and recheck EVERY setting. I've had situations occur where I swear I tapped in the correct address... and yet a typo crept in.

Other than that... I'm totally out of ideas. I think your ATEM and your laptop are in some kind of a paralell universe where electrons get to do whatever the heck they want.

EDIT: just typos
Last edited by Liam Kennedy on Tue Apr 09, 2013 7:46 am, edited 2 times in total.
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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sharyn

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 09, 2013 7:32 am

Make sure the subnet masks are the same 255.255.255.0 and NOT 255.255.255.XXX

Sharyn
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostSun Apr 14, 2013 9:32 pm

Ok now I am trying on a PC. The atem wont even talk to the PC. PC IP address is 192.168.1.16, subnet mask 255.255.255.0, default gateway is 192.168.1.1. I have the 1 M/E set to IP address 192.168.1.240, subnet mast 255.255.255.0, default gateway is 192.168.1.1.

They are hooked up directly via ethernet. Still nothing at the moment.
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostSun Apr 14, 2013 10:23 pm

Well... I am now convinced your ATEM (or cable.. or your computer) is possessed by a "let's mess with this guy" spirit.

After all the suggestions... after all that you have done... it makes no sense what-so-ever. So... I would recommend packing it up and sending it all back.

EDIT: Do you have the PC directly wired to the ATEM (e.g. not even an ethernet switch / router in-between)?

But... one more final set of suggestions.

Check the cable.
Does the ATEM ethernet port light up with flashing LED's
Verify there are no other networks active on the computer (no wifi... or additional LAN port other than the one you have directly connected to the ATEM)
Run a ping test
Run a tracert test
Verify the ATEM configuration one more time (take a screen shot of the setup)

I would humbly suggest that you find a local person who knows networking a little more extensively to troubleshoot.
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostMon Apr 15, 2013 11:46 pm

I figured it out. It finally clicked in my head. Thanks for the help everyone!
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Liam Kennedy

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 16, 2013 12:10 am

Congratulations.

And.. for the benefit of everyone who responded (including me) - and for anyone else who comes across this post PLEASE let us know what "finally clicked".

Thanks.
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Tanner Schelle

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 16, 2013 1:45 am

It was just a matter of doing exactly what you said. I just had to change my IP address to my PC, Mac, and iPad. I didn't understand that it was an option. I was able to manually adjust my IP address to the wifi router and now I have the control on all three devices. Can't wait to use it at my next MMA live stream!
:D
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Witti

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue Apr 23, 2013 8:36 am

hi,
i have an atem m/e1 and strata pro with a nanopad2. all works really fine, but does anyone know the midinotes for the strata-nanopad? i can fade and cut chanel 1 to 6, because this is already preconfigered in strata, but the pads 7 and 8 are preconfigered as cut and fade.
i would like to configure a preset on the nanopad to cut directly the channels 1-8

any ideas?
thanks
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Michael Moran

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Re: iPad / iPhone Control for ATEM now shipping.

PostSat May 11, 2013 5:51 am

OK. Just set up my router today. Took a few mins. All I did was change the IP Address on the router to 192.168.10.1, set up a password. My Ipad, computer and ATEM all in sync. This app was well worth the $90.00. My question is I'm currently using Version 3.2, should I update to 3.5 or 4.0? Will the App work with 4.0 yet? I stayed with 3.2 because 3.3 would not work with my cameras and my current replay setup. Thanks in advance.
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Michael Moran

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Re: iPad / iPhone Control for ATEM now shipping.

PostFri May 17, 2013 12:30 am

Anyone know if I can use the App with the 4.0 release? Thanks
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hifistud

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Re: iPad / iPhone Control for ATEM now shipping.

PostTue May 21, 2013 7:50 am

It does, indeed, work with v4.

However, it is very touchy about connections - UDP packets get dropped all over the place.
David Dorn
www.vapourtrails.tv
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martynstarkey

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Re: iPad / iPhone Control for ATEM now shipping.

PostWed May 22, 2013 4:42 pm

I have read a lot of what you write and it seems you know what you are on about - we are only just getting these issues in the UK and I have similar issues to the people who went before me.

Having bought strata lite to control my TVS from my ipad, I have tried all that seems to be written here but have problems still

The computer is linked to the wireless router by Ethernet cable and then, in turn, to the ATEM

I didn't realise atem's IP address can be changed and tried various settings none of which worked. Without any problems, it works on the standard settings 192.168.10.240 though for some reason I have to change the ipv4 line in adapter settings to read 192.168.10.50 (this was after days and weeks of problems last year and saw this solution online which has worked - even though the last numbers 240 and 50 don't match - in fact if they were both 240 - the control software is not connected!

LEDs all flashing and working fine - no other settings here and changing of addresses work

My ipad's address for the wireless part of that router is 192.168.0.2
subnet mask 255.255.255.0
router is 192.168.0.1
dns is 192.168.0.1

I have tried a ping utility to see connection to that router and it won't connect - so I guess if I can't connect to the router, it, in turn, won't control the ATEM TVS - I wouldn't know what or how to do a tracert test

Thanks if you or anyone can help

The authors of the software were most unhelpful see below - they've been paid now and I guess as many others like me will purchase this thinking it should be simply a matter of adding an IP address (which is how they sell it!) will be left to rely on kind people in forums who sort out or advise on problems on their behalf.)

As I have a standard setup that most others will have - I'd expect support to be better than this

"Since you are not able to ping, the problem lies with your network infrastructure. There is no problem with the Strata software.

I am afraid that our support only extends to the Strata software itself. I suggest you ask for assistance from your router supplier, or a 3rd party network support helpline.

Very sorry we can't be of more help. Good Luck, Cheers
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JohnBengston

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Re: iPad / iPhone Control for ATEM now shipping.

PostWed May 22, 2013 7:06 pm

Set your mixer to the following.

Image

Then try again.

You'll need to setup your PC along these lines:

Image

Please let us know if this works.

Regards

John
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Quinn Quality

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Re: iPad / iPhone Control for ATEM now shipping.

PostThu May 30, 2013 4:01 pm

I am so happy with these apps, the work great. Now i want to mount my iPhones/iPods for tally purposes to my Sony video camera's. Does anybody know a reasonable iPhone/iPos holder and where i can buy these?
Qmedia.nu
Lijnbaan 16
1969 NE Heemskerk
The Netherlands
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martynstarkey

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Re: iPad / iPhone Control for ATEM now shipping.

PostThu Jun 13, 2013 1:43 pm

The settings worked between the computer and the router - (Ethernet cable connected even tho I thought they wouldn't as they don't seem to match)

Tried again on the ipad but when changing the settings to the ATEMs Ip address - it still won't work

Strata support say this is basic networking which is really odd because if it were, some of these settings would correlate and then allow communication wirelessly between the ipad and the router which is controlling the Atem and linked back to the PC

I tried manually configuring the ipad with those same settings but it still won't link to it

STOP PRESS....working, having tried to put settings in all boxes it seems everywhere - I'd put those settings into the STATIC part of the IP address

When I changed to DHCP - the ipad changed some of it's own addresses and with HTTP proxy being set to auto - it has finally linked in

It was your settings above though that have made this work so thanks so much - really - such a relief -

martyn :D





JohnBengston wrote:Set your mixer to the following.

Image

Then try again.

You'll need to setup your PC along these lines:

Image

Please let us know if this works.

Regards

John
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Thomas Seewald

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Re: iPad / iPhone Control for ATEM now shipping.

PostThu Jun 13, 2013 2:02 pm

The most important is, that the ATEM runs with the "normal" computer. After this don't change any settings at Computer, and ATEM. Is your iPad/iPhone really really connected to the router ? (Sometimes the iPhone connects via mobile phone provider to internet...) Take care, that all devices have different IP-addresses.

When all ist running in the same network, then the Strata setup should be successfully.

(I had no problems in my network with ATEM TVS and Strata on iPad)
thos-berlin - Thomas S e e w a l d
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Rob Hargreaves

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Re: iPad / iPhone Control for ATEM now shipping.

PostThu Jun 13, 2013 2:12 pm

Quinn Quality wrote:I am so happy with these apps, the work great. Now i want to mount my iPhones/iPods for tally purposes to my Sony video camera's. Does anybody know a reasonable iPhone/iPos holder and where i can buy these?


Something like one of these:

http://www.creativevideo.co.uk/index.php?t=product/editors_keys_ekssis2

http://www.creativevideo.co.uk/index.php?t=product/datavision_dvs-imp

http://www.creativevideo.co.uk/index.php?t=product/datavision_i-mount
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JohnBengston

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Re: iPad / iPhone Control for ATEM now shipping.

PostFri Jun 14, 2013 4:35 pm

martynstarkey wrote:The settings worked between the computer and the router - (Ethernet cable connected even tho I thought they wouldn't as they don't seem to match)

Tried again on the ipad but when changing the settings to the ATEMs Ip address - it still won't work

Strata support say this is basic networking which is really odd because if it were, some of these settings would correlate and then allow communication wirelessly between the ipad and the router which is controlling the Atem and linked back to the PC

I tried manually configuring the ipad with those same settings but it still won't link to it

STOP PRESS....working, having tried to put settings in all boxes it seems everywhere - I'd put those settings into the STATIC part of the IP address

When I changed to DHCP - the ipad changed some of it's own addresses and with HTTP proxy being set to auto - it has finally linked in

It was your settings above though that have made this work so thanks so much - really - such a relief -

martyn :D


Yeah, Sorry, I should have been clearer, the settings I suggested were for ATEM and a Computer, (PC / Mac) - (opinion only: but I would advise always trying to keep controller computers on static IP addresses). You want to try to leave mobile devices like iPads and Phones or laptops using WiFi on DHCP (hence you can move between networks).

I suggested addresses that PROBABLY won't conflict with your DHCP range, as indicated by the information you posted about your iPad connection, and even if they do, unless you've got one hundred clients on your network, you are unlikely to get conflicts.

If you want to make sure, there will be a way on your router to limited the DHCP range, you should limit it to addresses between 2 and 99, or I would go for 11 and 99, allow up to 88 mobile clients on your network. For any wired computers you simply configure them as shown, but change the last digit on the IP Address field. So the next computer has address 192.168.0.102, and the next 192.168.0.103, followed by 192.168.0.104, etc.. etc.. up to 192.168.0.254. You can allow wired computers to automatically pick up their addresses in the range you have specified (11-99).

The thing to remember is every device must have the a unique IP Address, and then, for a simple single-subnet network, it's best if all the other settings are the same.

Network configuration is an art-form, maybe not so much "at this level", but when you start connecting hundreds of machines on tens of subnets, it can be very complex to ensure the right traffic only goes where you want it to.

Someone should write a simple HOW-TO guide to networking with the ATEMs, maybe it'll be me, "one day!", or even BMD could justify doing something along these lines. Connection issues come up again and again, on lots of different topics, at different integration levels, often due to a misunderstanding of how the ATEMs are working. It might help if BMD injected themselves into one these discussions.

Cheers

John
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Michael Moran

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Re: iPad / iPhone Control for ATEM now shipping.

PostMon Jun 24, 2013 12:26 am

This App is great. A huge thank you to the creators!!! I used it for 3 events Thursday, Friday and Saturday. About 5 hours each. 4 camera shoots. I think I had 2 time where my router frooze for a second and the rest was flawless. The IPAD was faster that switching on my computer. I film MMA, Pro Wrestling and other sports and I really am super impressed with adding this. My router is a WD N600.
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George Sickler

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Re: iPad / iPhone Control for ATEM now shipping.

PostMon Jun 24, 2013 4:52 pm

Plus the new Strata 4 has 4k Support, that will be nice to get to some day! -

But my favorite is the CG next feature. - Brilliant! This is a huge time saver!!! to have to go out of the panel, and ad in a new graphic, and then resume switching - pain - CG next - awesome.

Worth every penny. -

Geo
George Sickler
Colorado Digital Video
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Chris-Håvard Berge

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Re: iPad / iPhone Control for ATEM now shipping.

PostMon Jul 01, 2013 4:04 pm

Just wanted to say thank you for amazing app! I have Strata Viewer on my iPhone, and Strata Pro and Strata Lite on my iPad Mini! I have actually done entire productions with only mixing from the iPad, and used my MacBook Pro Retina for streaming and graphichs. Awesome product!
http://chb.im
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