16.2 broke my dongle working with DR

Am I the only one?? I upgraded to 16.2 and DR asked for my serial number code. Luckily I have 2 seats of DR Studio, 1 dongle and 1 software. Still I need both seats for multiple computers so I am asking for BM or users who can point me in the direction of a possible fix for my dongle issue.

My dongle has worked fine on 15.1 forward until now.

Windows 10 PC

Erik Davis

[Rohit Gupta]

Did you buy your dongle from an authorized reseller? If you have a receipt, and serial number, please contact one of our support offices.

If your dongle was working, and no longer working, it might be a counterfeit dongle sold to you.

My dongle has worked fine on 15.1 forward until now.

There have been a number of people who discovered they had been sold counterfeit dongles. A check for these was added to version 16 and later.

Sounds like you may be a victim of this.

If you went straight from 15 to 16, it might well be a counterfeit dongle.

I have the same problem, I have been using version 16.1.2 without problem and when updating it asks me for an activation key. What could be the problem?

I bought the dongle from someone who bought a BlackMagic 4k camera who didn't want to use Resolve. To be clear, the dongle worked perfectly for over a year INCLUDING 16.1.2 version for 3 months or so. It was only 16.2 that broke the dongle apparently.

My question is how does the dongle certification work exactly? Is it because the dongle purchase was never registered with BM?

Is there a definitive way to prove if the dongle is authentic or not BESIDES it just doesn't seem to work right now?

It seems like a leap to automatically assume the dongle is counterfeit. It's like saying all dongles that don't work must be counterfeit and I don't think that is true.

Erik

No, but that wasn't clear from your first post. If it was working with 16.1.x before, it is probably a legit one.
You'll need to contact BM about it.

I have been having issues with my dongle since several of the latest version. Sometimes i need to restart resolve 3 or 4 times before it recognises it properly. Was suspecting a hub connection at first , although the dongle worked since dr12 in the exact same setup fine, but even direct in the motherboard its the same. Most it works fine , but sometimes (more and more with later releases ), it fails.
My gut feeling it some sort of timing issue in the resolve routine that checks for the licence.

Of cause these messages (i posted a few times) get ignored in the noise of actual fake dongles , so i guess i/we have to live with it... As long as it stays with a few restarts i am good.

[Peter Chamberlain]

We continue to block dongles we identify as counterfeit. If you have your proof of purchase and the package serial number and your dongle isn’t working please contact your local BMD support. They will require the old dongle back for verification before replacement.

It’s another reason to purchase from an authorized reseller and keep your shipment serial number and proof of purchase from that reseller.

If you have unfortunately purchased a counterfeit dongle that’s been blocked your only recourse it to the seller.

Case , point

Of cause these messages (i posted a few times) get ignored in the noise of actual fake dongles , so i guess i/we have to live with it... As long as it stays with a few restarts i am good.

I have doubts that it is a problem of the dongle. With version 16.1.2 it worked, with 16.2 not, but with Fusion Studio 16 it still works. Can anyone explain this?

Case , point

Of cause these messages (i posted a few times) get ignored in the noise of actual fake dongles , so i guess i/we have to live with it... As long as it stays with a few restarts i am good.

To be fair, Peter has given the solution for faulty legitimate dongles, and I can see that's the only course open to BM to be sure they're not replacing fake dongles with real ones.

The fact that you'd be without access to the software for a while sucks, however, and is one of the reasons I hate dongles from any vendor. But I guess it's no different than if your camera broke and you had to wait for it to be serviced.

Sure, and if mine dies i buy a new license no problem. BM deserves my money.
Just want to be sure they dont ignore the possiblility of a software check issue as i saw a sudden pattern of people with 100% legit dongles getting "intermittend" problems suddenly. So not talking blocks/locks.
That could indicate a software issue.
Lock illegal crap is absolutely fine and should have been done earlier, but you can not start affecting legit dongles. Maybe its just a too tight timing issue while communicating with the dongles.
Anyway, lets see. I am happy that at least its only intermittend sofar.

It would be great if BMD could post a clearer error message in cases where a USB dongle is suspected to be counterfeit. I have run into this same issue. Davinci Resolve Studio worked with versions up to (and including 16.1.2) but is failing to recognize my dongle with 16.2.

If I have a counterfeit dongle, I would like to have enough information to go back to the reseller and seek a refund so that I can purchase legitimate license.

It is clear that some stringency was changed in 16.2 that wasn't present in 16.1.2. Legitimate dongles are not working but the response is "oh you must have counterfeit dongle". It was counterfeit all the way to 16.1.2, what changed? Like I said I bought mine off of Ebay from a legitimate buyer of a Davinci Resolve 4k cinema camera who didn't want the software. He has every right to sell it and I have every right to buy it. Just because it didn't come from an authorized reseller directly doesn't make it counterfeit or illegitimate.

Erik

Like I said I bought mine off of Ebay from a legitimate buyer of a Davinci Resolve 4k cinema camera who didn't want the software. He has every right to sell it and I have every right to buy it. Just because it didn't come from an authorized reseller directly doesn't make it counterfeit or illegitimate.

If that is so then the seller should have no problem supplying the needed information to you so you can get support from Blackmagic (namely, the camera's serial number and a copy of the camera's receipt). And if he won't or can't then you're in the same boat whether the dongle is a counterfeit or not since you won't be able to meet the Blackmagic requirements for replacing the dongle. As for me, I'd be interested in what the seller does in this case, though I'd bet he's not going to be able to give you the required documentation... Just saying...

But I find I'm in the same boat as you, dongle worked great until 16.2, still works in Fusion 16, and this despite the dongle being a dead ringer for an authentic one (matches every picture I was able to find of authentic Resolve dongles) and supporting up to v.16.1.2. Despite putting in my due diligence before purchasing used, this dongle does not work with v16.2, but luckily enough I'm still in the satisfaction guarantee window and will get my money back.

And even that limited experience with the counterfeit dongle has establish that I would see a significant benefit from upgrading from Resolve Free to the Studio version (amazing boost in performance especially with H.265 for drone work, and the video noise filters mean I don't need to spend money on the Neat filter), so paying the full price for new from an authorized dealer (Safe Harbor in this case) makes sense and gives me a piece of mind that I don't need to worry about loosing my tools at some critical time in the future. BTW- my primary client is finally moving from HD to UHD and that's giving us the excuse to finally dump Adobe CS6 for good, so I'm in it for the long haul. I'm also picking up more drone work as well and shooting in UHD for that, and WILL NOT buy into Adobe's subscription model!

It does look like there is a second generation of counterfeit dongles that were good up to 16.1.2, anyone buying used may want to keep that in mind. If the seller can't provide a serial number (for the camera if it was a bundled dongle) and a copy of the original receipt, then there's little difference from a counterfeit dongle if something goes wrong. Just saying...

BlackMagic support was able to confirm that my dongle is a counterfeit. I'm working with PayPal to seek a refund and will soon purchase a replacement license key through an official reseller.

And how do you know he really bought a camera?
Saying so would be the best trick to make you think it's legit…

I sent an email to Blackmagic three days ago, they have not answered and it seems that they are going through this problem. Well I will continue to use veriosn 16.1.2, I do not plan to pay a penny more to a company that does not solve this.

[Peter Chamberlain]

I sent an email to Blackmagic three days ago, they have not answered and it seems that they are going through this problem. Well I will continue to use veriosn 16.1.2, I do not plan to pay a penny more to a company that does not solve this.

It’s very likely you will need to send the Dongle to Bmd so they can test it.
We blocked a number of counterfeits in the past and continue to do so when we see them.
I recently saw one that has a legitimate label placed on a counterfeit Dongle but a test in the lab made it clear it was not a Resolve Studio Dongle.

It’s another reason to purchase from an authorized reseller and keep your shipment serial number and proof of purchase from that reseller.

What is a "shipment serial number"?

I purchased two dongles from Showcase Video in Atlanta, a BMD authorized dealer, quite some time ago. Sadly, Showcase closed shop after 40 years in business. There were no serial numbers on the dongles or receipts. When I called support, my request for on-line authorizations which were offered at the time for dongles was denied.

I purchased a third dongle from B&H during NAB 2019 under the understanding it would include an no-line authorization. That offer was withdrawn after my purchase. Once again, the receipt contains no serial number, only an SKU.

I like dongles. My dongles are all legit. They all work now, but I am lacking three authorizations I was entitled to and would use in a pinch should any of them they fail. And it seems clear that if they do, they will not be replaced.

If dongles actually have serial numbers, why not display them on the startup screen so we can know what they are and whether or not they are legal?

All of this is a bit much for those of us who paid the full $995 way back when for dongles and are now being required to prove we are not counterfeiters.

[Peter Chamberlain]

The box the dongle comes in has a part description and serial number sticker. Every shipped standalone dongle has this as it’s how we track factory to regional office shipments. It’s not related to the number etched on some dongles

The box the dongle comes in has a part description and serial number sticker. Every shipped standalone dongle has this as it’s how we track factory to regional office shipments. It’s not related to the number etched on some dongles

Here is the front and back of one of the boxes I found. It has no serial number sticker. There is no evidence it ever did.

out.jpg (279.7 KiB) Viewed 7985 times

Here is the receipt from B&H for a dongle purchased during NAB 2019. It has no serial number. An on-line authorization was promised for those who, like me, were misled by information published (and later changed) on the BMD site during NAB.

invoice_800072700.png (112.22 KiB) Viewed 7985 times

So instead of three authorizations, I have zero.

I bought my dongle from B&H in Dec 2018. My box had Resolve 15 in it, the product box has a sticker on the back, right bottom, with a 7-digit number that I hope is the serial number if I ever need it.

... Here is the receipt from B&H for a dongle purchased during NAB 2019. It has no serial number. ...

Wow! Looks like B&H may have sold you a grey market dongle, AND at full price, damn! But it should be working with the latest Resolve and Fusion (both 16.2) as it's unlikely to be a counterfeit, so what's the problem?

Were I you, I would go back to them and get either the serial number off the label of the camera is was originally packaged with, in the event you needed to get actual service on it. Or get them to exchange it for a proper authorization code, if they had promised one in 2019 when they sold it to you (the Blackmagic offer was from 2017, and was over well before NAB 2019).

But any company has the right to protect it's products and retail channels, and requiring proof of purchase and individualized product identification is pretty much industry standard. So if you weren't able to provide that information to Blackmagic when the free auth code promotion was going on for the first two dongles, that's not on them!

But your current problem with the dongle from B&H at NAB 2019 is between you and B&H, as a reseller they have the obligation to get it right the first time, and if they fail at that they are obligated to make it right for the buyer (you, in this case).

I would expect that Blackmagic doesn't condone grey market sales as it can cause problems like yours that reflect badly on Blackmagic, and wrongly so as they didn't make the sale, B&H did.

As I mentioned in an earlier post, if you don't have that serial number and a valid receipt (not one OR the other, but both) then what's the difference from buying counterfeit if you end up needing after sales support for it?

Wow! Looks like B&H may have sold you a grey market dongle,

No they did not.

All my dongles were purchased from BMD authorized dealers, none of which put serial numbers on their invoices. If serial numbers are important to BMD, they should have had their dealers include them.

Clearly, all their dongle boxes do not have serial numbers. There is a picture above of the one I have in my hand.

The box my (Fusion) dongle came in (from an authorized BMD dealer) has a small sticker on it with a barcode and another number.

Wow! Looks like B&H may have sold you a grey market dongle,

No they did not.

All my dongles were purchased from BMD authorized dealers, none of which put serial numbers on their invoices. If serial numbers are important to BMD, they should have had their dealers include them.

Clearly, all their dongle boxes do not have serial numbers. There is a picture above of the one I have in my hand.

True, not all dongle boxes have serial numbers.

The dongle boxes they pack with cameras do not have serial numbers (they use the outer packaging serial number for the camera in that case), and were not meant to be sold separate from the cameras. It's selling them separately that makes them grey market, and is likely not condoned by Blackmagic (but, hey, you never know).

The dongle I just received from Safe Harbor (an authorized reseller of Blackmagic products) doesn't have the serial number listed on the invoice either, so one could extrapolate this to be a common practice in the industry. But the dongle box DID have a serial number and I both took a picture of it and wrote it down so that I would never lose it. I might even take a label maker and make a label for it and stick that on the dongle as well...

But just because it comes from an authorized reseller doesn't mean it's not grey market! I've been purchasing photo and video equipment online now of a couple of decades and that was one of the first lessons I learned!! An honest retailer will actually tell you when you're buying grey market, but not all retailers care to make the distinction.

But either which way, B&H is obligated to address your concerns (which I think are very valid) on that dongle you purchased...

A grey market item is one which is not supported by warranty in the country it's sold in but otherwise is a genuine product, not a fake.

A grey market item is one which is not supported by warranty in the country it's sold in but otherwise is a genuine product, not a fake.

That is not correct. If a product is sold in the US by a dealer authorized by the manufacturer it is not "grey" market.

I have a product sold by an Authorized Online Reseller, and a receipt. It is not a fake. Nothing whatsoever on the receipt, in the box, on their website, or on the product itself indicated that the box it came in was required for warranty or other purposes.

Imagine Canon trying to cancel your camera warranty because you threw away the box it came in.

A grey market item is one which is not supported by warranty in the country it's sold in but otherwise is a genuine product, not a fake.

That is not correct. If a product is sold in the US by a dealer authorized by the manufacturer it is not "grey" market.

Yeah, and Bob's your uncle. Let us know when the mothership lands...

Yes, you have a product sold by an Authorized Online Reseller, and a receipt. But what you don't have is a serial number! Because there isn't one on the box, which can only mean the dongle is grey market and ONLY B&H can remedy that.

You're claiming there's nothing wrong with the product you bought, so what are you complaining about?

What are you going to tell B&H, "Well, there's nothing wrong with the product you sold me, but I want you to fix it!"

They'll say "Huh??" and Blackmagic will say (actually has already said, in their best Bogart voice), "Quit bothering me kid, come back when you got a valid serial number and a receipt, not one or the other, but both!"

Now you NEED go to B&H and say "Hey, I paid full price for a Resolve dongle, so WHY isn't there a serial number on the freak'in box? Are you trying pawn off some grey market crap on me? SO what are you going to do to fix this, huh??"

Then you might get somewhere.

But if you don't, then take that communication showing that B&H stiffed you back to Blackmagic and say to them, "Hey, your authorized reseller sold me a dongle, AT FULL PRICE, and there wasn't a serial number and they're telling me to pound sand!! So what are you going to do about it, is this the way you let your resellers treat your customers??"

But whining about it ain't moving it forward, and insisting that the nature of how retailers, resellers and the grey market works is DIFFERENT than it REALLY IS ain't going to move it forwards either...

You need to nut up and just deal with it...

And be happy your dongle, while grey market, isn't a counterfeit and will work for new versions of the software!

The box the dongle comes in has a part description and serial number sticker. Every shipped standalone dongle has this as it’s how we track factory to regional office shipments. It’s not related to the number etched on some dongles

Here is the front and back of one of the boxes I found. It has no serial number sticker. There is no evidence it ever did.

out.jpg

Here is the receipt from B&H for a dongle purchased during NAB 2019. It has no serial number. An on-line authorization was promised for those who, like me, were misled by information published (and later changed) on the BMD site during NAB.

invoice_800072700.png

So instead of three authorizations, I have zero.

I do not trust B&H and Adorama. I have stopped buying from them for a long time. They are various complain on some forum that they do sometime ship grey-market products. I buy BlackMagic Design products from Core Microsystems.

I sent an email to Blackmagic three days ago, they have not answered and it seems that they are going through this problem. Well I will continue to use veriosn 16.1.2, I do not plan to pay a penny more to a company that does not solve this.

No you shouldn't have to pay a penny more to BMD. If you have a valid dongle. Did you buy it standalone from an authorized dealer or receive it with a camera purchase? Or did you buy it without a box under other circumstances? Not accusing you of anything, just saying if you bought it first party from a dealer you should be able to get it cleared up with BMD quickly. They clearly have a problem with counterfeits but they don't want to run their users off. Did you try calling or just emailing?

I do not trust B&H and Adorama.

B&H and Adorama are both "Authorized Online Resellers": https://www.blackmagicdesign.com/resellers/

At least in the US, BMD cannot legally refuse warranty for products purchased through their Authorized Online Resellers.

At least in the US, BMD cannot legally refuse warranty for products purchased through their Authorized Online Resellers.

What makes you think that? If you can't provide the documentation to establish that you can actually make a valid warranty claim, they'll kick you back to the reseller for support!

Blackmagic only provides technical support, it's up to the retailers themselves to provide sales support as Blackmagic didn't make the sale, B&H did (such as in your case).

What you are asking for is sales support, so what obligation does Blackmagic have? Only in policing their reseller network! They have no obligation directly to the retail buyer in that case, they're not the ones that entered into a sales contract with you, their obligation is only to B&H at a wholesale level.

Without the ability to authenticate a warranty claim, the process could be abused by less scrupulous individuals to launder counterfeit dongles through the claims process, similar to how this was done to Apple with counterfeit iPhones (see https://www.nytimes.com/2019/04/06/business/counterfeit-apple-iphone-scam.html, they got almost $900,000 worth of product this way!). BTW- Blackmagic has absolutely NO OBLIGATION for counterfeit dongles since none of the money actually made it's way back to them and they certainly didn't authorize the production or sales of the counterfeits, and they certainly can't do anything about sellers outside their authorized reseller network except to press charges when warrented, FYI.

Again, you are making invalid assumptions on the relationship of Blackmagic to it's authorized resellers and to you as the end buyer. Using an authorized reseller network provides a buffer (the reseller) between the manufacture and the retail customer, and the reseller earns it's profit on each sale it makes by servicing you, the end customer, for all sales related issues (and in some cases technical issues as well, such exchanging a defective dongle during the first month or two).

In an earlier posting I even gave you a patter for how to deal with this problem both with B&H and with Blackmagic if B&H fails to live up to it's obligation. You're lucky, if the dongle was counterfeit rather than merely grey market you'd have no recourse at all if the seller decided to stiff you!

And I'll say it again, you have a valid issue that you need to raise with B&H! To which I'll add, you MIGHT not have much more time to deal with the problem, as you're nearing the 1 year mark on that purchase and if you snooze you may lose since they would have every right to say you're out of the service period after a year...

[Peter Chamberlain]

There are a few different issues here being mixed in together. So to clarify;
1) We have and will continue to block counterfeit dongles. We are very cautious about this and to date every claim that has been checked has been found to be counterfeit.
2) The dongle serial number is not on the dongle as that's the manufactures number and it has no reference in the BMD system.
3) Dongles have been shipped in the past with cameras and the serial number for those is on the camera box. You will need that serial number and proof of purchase for warranty claims/phone support. Activation keys are now shipped with cameras and they also use the serial number on the camera box. It's designed to stay with the camera.
4) Standalone dongle shipments have the serial number on the dongle box. I don't recall any shipping from the factory without it. You will need that serial number and proof of purchase for warranty claims/phone support. If your dongle is from an authorized reseller and you didn't get the box with the serial number please contact them.
5) For a short period following NAB 2017, we offered an activation key for those customers who ordered after than NAB but were shipped dongles as the activation keys were a little slow getting into the delivery system. That program concluded in September 2017 as all the backlog was complete. From then you need to order a dongle or an activation key. I noted this on the forum. More recently Resolve Studio dongles also now support Fusion Studio and visa versa. This is not the case with activation keys.
6) We don't want anyone with a legitimate dongle to not get support but if you don't have proof of purchase and a serial number the general support line will have to redirect your call to someone to investigate.
7) If your dongle worked with 16.1 and not 16.2 it's likely to be counterfeit and by sending it to BMD we can verify that. In that case your choice is to use an earlier version, or our preference is you purchase a dongle from an authorized reseller.
I trust this clarifies matters. Please don't engage in disputes over reseller responsibilities etc and let just focus on making sure the legitimate dongles work so everyone can carry on their business. If there is a dispute with a reseller that cant be resolved your local BMD sales office can be contacted. Their details are on our web site.

To let things clear, my 16.1.2 is working with my Resolve Dongle.
But I have a different problem altogether.
I got this dongle along with my BM Production Camera 4K. I sold off the camera after two years with the Camera box, the DVDs it contained and the Invoice, but retained the dongle.
Now I have no proof to claim that the dongle is legitimate!

{To be fair, I have been using the Dongle since V12 and I don't mind if, due to some hardware or software problem, the Dongle is not recognised anymore. Have changed many hardware components (including Decklink cards from BMD) over the years.}

Standalone dongle shipments have the serial number on the dongle box. I don't recall any shipping from the factory without it. You will need that serial number and proof of purchase for warranty claims/phone support.

There is no mention whatsoever of those conditions for support on the BMD web site, on the resellers website, on the reseller invoice, on the box, in the box, in the Resolve manual, or on or in the SD card in the box.

How could anyone have known that a number on the cardboard the box was crucial for support?

I have purchased many thousands of dollars of BMD products and all, from $45 Micro Converters to $3K Mini Panels, all have serial numbers on the products -- except the dongles.

We don't want anyone with a legitimate dongle to not get support...

I fully understand your interest in curtailing counterfeit dongles, but the packaging gotcha you have added after the sale seems geared to denying support to legitimate customers not just counterfeiters. The dongle itself is a serial number. No other number is ever required for it's use with Resolve.

Who saves and keeps track of packaging? Why can't Resolve display, or a separate utility dump the serial numbers? If a dongle is a legitimate BMD dongle why don't you just verify that and support it?

Even with the packaging, how does one keep track of which dongle goes with which serial number? Please tell me how to determine which one of these dongles matches serial number 52166XX (XX omitted):

DSC_2117.jpg (351.52 KiB) Viewed 7663 times

The above are LEGITIMATE dongles, they are NOT COUNTERFEIT. All were purchased from Authorized Resellers. All currently work with 16.2. Yet support is declined because the product packaging was discarded!

Yeah i must agree , the link to the package makes zero sense and only hurts legit customers.
The only EXTRA thing this type of approach covers is if its a stolen dongle, and assuming only the original owners still has the p.o.p and the packaging. As for a device that is just a physical representation of an activation key, it makes less then zero sense.
BM could stick with just the dongle and when its valid (cust can ship it and have it validated) ,its valid and gets full support. Period. Who cares about the packaging with serial on it. That would be for when you buy a key only option, as you see with certain other software. Then the key on your package is the activation key and obviously then you safe it.
But for a device that IS the key , you ditch the packaging 2 seconds after you open it.
A really wierd way of working that can piss off actual paying customers. I would say that is the absolute last thing you want to happend as a business when trying to fight piracy.

Might it not be worth BMD making a small utility program that can be run against any dongle to validate whether it's:

1. genuine
2. fake
3. faulty

Just my $0.02 worth.

now, what about those stupid cheap paper glued-on labels?

come on, engrave the name and a serial number into the plastic and end this bs issue!

The Dongle needs to be eliminated. This is the only editing program that I am aware of that uses a dongle.

The Dongle needs to be eliminated. This is the only editing program that I am aware of that uses a dongle.

Acutally, I like the dongle... it means I can work without an internet connection.

I prefer the dongle myself. Very easy to move from machine to machine when warranted.

avid media composer offer the option of using a dongle as well...

I kind of like that with the dongle I also have Fusion Studio as a part of my toolbox, along side Resolve Studio.

But I chose the dongle because I have more than two computers that I might need to use Resolve Studio on based on the situation (that's in addition to my primary workstation). With the activation code I would be stuck with only two particular computers at any one time, without always being able to connect to the Internet if I need to move the activation code.

With the dongle, I have Resolve Studio always available when I need it...

Let's hope they never drop support for the dongles!

Hello,
  I have two Davinci Resolve / Fusion dongles that no longer work with Fusion 16.2. They are official and I have the boxes with the numbers to prove it to you. So the problem comes from this version. What should I do to continue using my valid licenses.

Bonjour,
j'ai deux dongle Davinci Resolve/Fusion qui ne fonctionnent plus avec Fusion 16.2. Ils sont officiels et j'ai les cartons avec les numéros pour vous le prouver. Donc le problème vient bien de cette version. Que dois-je faire pour continuer à utiliser mes licences valides.

[Shrinivas Ramani]

Christian

Since you mention you have the original boxes and receipts, as Peter had mentioned earlier in this thread, please reach out to your local BMD phone support with the three pieces of info - receipts & the serial numbers on the box and on the dongle.

If you are missing one of these, you will need to contact your reseller to confirm the information.

Thanks
Shrinivas

Noel et al.

Please update us on the matter when you hear back from B&H or any of those authorised resellers that sold you these dongles. I'm interested in what might have happened.

I would be glad to update you but of course, me like many others bought ours from non-authorized dealers. This is a big weakness of DR that everyone has to jump through hoops to buy the software. I contacted a reseller in Israel and they told me it could take up to a week to get a license. Who else operates like this with software?

Now I will ask you to update us on something please. Please explain to us why our Dongles work fine in 16.1.2 but not in 16.2?? DR position on the forum has been that if your dongle works in 16.1.2 then it should work in 16.2, however this is clearly not the case.

Erik