"Cache Location Update Required" upon boot up?

I'm a newbie, just like my signature says. So...

I have created two test projects as my first experiments. After booting up DVR, the Projects window opens. When I try to open project one (made yesterday), I get:

Capture Location Update Required

Please update the capture location in project settings as the current location is offline or inaccessable.
G:\DaVinci Resolve test videos\Capture


I click "OK" once, and the project opens with all the media "in red'. I guess DVR cannot find the media referenced by the project?

"I go to Project Settings/ Capture and playback" and go to "Capture/ save clips to/ browse". I browse to the drive the media is on and re enter that drive. Nothing happens.

Ugh. But I'm sure it's user error. I try to close the project and open "Test Project 2", but it seems there is no way to close an open project without simply quitting the program entirely?

So.... I go to "DaVinci Resolve/quit davinci resolve"


I reboot DVR, and try to open "Test Project #2", made today. I get:


Cache Location Update Required

Please update the cache files location in project settings as the current location is offline or inaccessable.
G:\DaVinci Resolve test videos\CacheClip


I clik "OK" and get

Stills Location Update Required

I click "OK" and get

Capture Location Update Required"

I click THAT too, and then....

the project loads OK.

So....what is happening here? Thanks for your assist!

Bumping this one back up. I am hoping for a response.

I discover that whenevr I start any project that is not brabd new, I get this series of hoops to jump through. Anyone else have this issue?

Also- is there a way to close a project without exiting DVR?

You're working on a desktop using only internal drives?

If not, do so.

Are you saying that folks using DVR should use an internal drive only? If so....

I am using an external SSD on my USB3 buss. I'll try internal drive to see if that's the issue, but expect I'll run out of space soon as video files take up so much room.

BTW- if I click through these warnings, the project opens. So considering this, is this kinda a 'non issue'?

For media, we all can use external drives for sure. For cache, an internal non-spinning device is better.

Uli-

Thanks! Hmmm...

In my experience with audio, both the project and the files live in the same folder. On an SSD connected direcly to my computer (not through a hub).

I use solid state drives for this stuff. Spinning drives are used here for storage, but not active work. So the media and the project DVR is trying to access should be easily available, and I haven't moved it.

I don't know what DVR is asking for with these terms:

Capture Location Update Required

Please update the capture location in project settings as the current location is offline or inaccessable.
G:\DaVinci Resolve test videos\Capture

Cache Location Update Required

Please update the cache files location in project settings as the current location is offline or inaccessable.
G:\DaVinci Resolve test videos\CacheClip


What is DVR hunting for that it can't find?

Is Windows still changing drive letters when you disconnect and reconnect devices in another sequence?
If so, that might be your problem.

[Shrinivas Ramani]

Your cache, capture and other locations are set under Project Settings / General / Working Folders.

As Uli mentions, if this path is not accessible, Resolve prompts you when you open the project. You can hit Browse and select the appropriate folder. It is desirable to specify folders that are always available to the operating system and not on drives that tend to be removed and reconnected.

I have the same problem.
even if I fix it to an ex D: / ... So every time I create a new project or import one, I say this error with file placement and I can see every time I have to go in and fix drives back from E: / ... (does not exist on my PC) to what I would like which is D: / ...

Whenever I boot up DVR and then open any project, it asks these questions. I don't know if has ever NOT asked. Going to Project Settings / General / Working Folders and browsing, then locating the file locations for DVR does nothing to fix this. DVR still does not know. Of course, I am a newbie, so I blame operator error.

I do a LOT of connecting and removing of SSD drives from my computer. But it's usually the same drive, and the drive letter has been consistent mostly. The problem does not change regardless.

The good news? If I click on through the dialog boxes asking for this stuff, DVR opens fine. It knows where the files are after all. Not sure why it keeps asking?

Hi, I have the same issue and I've tried this last thing NewbieUser did but after a couple minutes it returns to the Media Missing error. There were people who recomended to use the internal memory and better if it is an SSD, I still end up with the same problem.

Whenever I boot up DVR and then open any project, it asks these questions. I don't know if has ever NOT asked. Going to Project Settings / General / Working Folders and browsing, then locating the file locations for DVR does nothing to fix this. DVR still does not know. Of course, I am a newbie, so I blame operator error.

I do a LOT of connecting and removing of SSD drives from my computer. But it's usually the same drive, and the drive letter has been consistent mostly. The problem does not change regardless.

The good news? If I click on through the dialog boxes asking for this stuff, DVR opens fine. It knows where the files are after all. Not sure why it keeps asking?

same, after merging with a database from another computer. it defaults to wrong folders.. please fix this BM!

I am running in to this same problem. However, after I click through the messages about the missing cache folders, I get a spinning beach ball that never goes away, so I can't even update the cache locations. This happens with almost every project now.

If I do get a project that will open, when I go into project settings to update the locations, I get the spinning beach ball that never goes away.

My cache location changed because I replaced the drive I used with a new one. Both were/are internal drives. Resolve seems to only want to use the cache location it knows, and since it has changed it just freezes/crashes and will not allow me to update the locations.

Because of this I can not access any of my previous projects.

Resolve 17.1 Build 24

[Shrinivas Ramani]

A tip to help with paths on permanently removed drives - open an Untitled Project, project settings, change the working folders under master settings, hit save.

Now go back to project settings, presets tab. Right click the current project preset and save as User Default Config.

This tip is not just for paths. If you want your projects to start on 4K 25 fps, not the default 1080p 24 fps, or want to persistently use a specific gallery/version naming convention going forward, this helps too. Make those changes, save, go to presets, save as User Default.

Newer projects will automatically use the user default config and so should pick up on these settings. You can also use "Save As" with a custom preset name for secondary configurations - this will allow you to open a project, go to project settings, presets, and load a "Youtube 2K 60 Home-Desktop" preset for specific projects.

Note that existing projects are not modified. If you have older projects that you open, you should change the paths in project settings and save the project.

Every project would freeze with the spinning beach ball either as soon as I opened the project, or when i went into project settings to update the cache location.

I decided to uninstall Resolve and reinstall it tonight and so far all of my projects are opening once again without freezing, and Resolve will let me update the cache location without freezing.

That's a different problem then, which I have until now never encountered on a Mac, only on PC.
Sounds to me like file system corruption. The first thing I'd try is a tool like Disk Warrior, it has helped me a lot with MacOS troubles, not only for DR.

Although Michael has now fixed his problem, for future reference, if you have multiple drives, as I recall you can use device manager to assign a fixed drive letter.

A tip to help with paths on permanently removed drives - open an Untitled Project, project settings, change the working folders under master settings, hit save.

Now go back to project settings, presets tab. Right click the current project preset and save as User Default Config.

This tip is not just for paths. If you want your projects to start on 4K 25 fps, not the default 1080p 24 fps, or want to persistently use a specific gallery/version naming convention going forward, this helps too. Make those changes, save, go to presets, save as User Default.

Newer projects will automatically use the user default config and so should pick up on these settings. You can also use "Save As" with a custom preset name for secondary configurations - this will allow you to open a project, go to project settings, presets, and load a "Youtube 2K 60 Home-Desktop" preset for specific projects.

Note that existing projects are not modified. If you have older projects that you open, you should change the paths in project settings and save the project.

Thank you. this probably solved my issue. I mailed with support countless times and they didn't come up with this.. Even after pointing towards this direction if there's some default settings to be replaced!

Just had this and found that the SSD was full

FYI

The SSD was full indeed In this case, the message could be more specific than "inaccessible". Should be quite easy to differentiate between a drive/path not mounted/existing compared to being out of disk space.

Well this is still not fixed in 17.2.2 either.

I'm still facing issues with the default folder on my internal drives even after setting them multiple times on new project and saving as "User Default". resolve will say folder missing when you open a new project.

Should be a simple fix & BMD needs to pay bit more attention to these small buggy UI roadblocks

[Peter Chamberlain]

Is this drive listed in your preferences, system, media storage?

what do I do, where do I find this cash location? It asks for:
/Volumes/Movie drive/Cache clip

My clips are on a separate drive: Movie drive, so what is cacheClip and how do I access my clips from here?

Bert Rinkel

I have the same message when using a project stored in PostgreSql database on Mac and Windows machines.
I did not find a way to have the project open properly on both machines - either one or the second drops the damn warning upon startup.
Even using a shared network drive (e.g. z:/my_capture_folder) does not work, because - in opposition to the correct handling of drive names in media pool - the capture folder setting on Mac does not allow windows drive convention.

This is a very annoying bug when using multiple systems, BMD, please fix it!

Support wrote back to me about this issue for my Windows 10. I had to change options 2 and 3 and then my problem was fixed. Thank you BM support.

Perhaps a few things to double check on his end:

1. In Windows 10, go to Start > Settings > Privacy > File system and make sure Allow apps to access your file system is turned On.

and check that Resolve is not denied access to any of the file systems.

2. And also check that Controlled folder access is Off:

- Select Start > Settings > Update & Security > Windows Security > Virus & threat protection.

- Under Virus & threat protection settings, select Manage settings.

-Under Controlled folder access, select Manage Controlled folder access.

-Switch the Controlled folder access setting to Off.

3. Check that under Settings > Privacy > Videos, that 'Allow apps to access your video library' is turned On.

4. Go to Control Panel > User Accounts > User Accounts and double check that it says Administrator as well.

5. Go to Explorer and right-click the Videos folder, go to Properties, and check that his user has preferably 'Full Control' over this Videos folder.

If it still doesn't work at this point, run a restart and try again,

if it still doesn't work, could he check if changing his cache/capture/backup location to another location like Desktop help?

I might have found a solution.
So updating your Cache & Capture folders in Project Settings>working folders is important but not enough.
Go to Preferences and make sure the FIRST Media Storage location is the SAME Folder.
It's like having the same setting in two different places in the program. So you need to be sure they match.
Also, choose an internal folder as recommended.

I hope that helps, I've had this issue for a looooong time.