Atem Mini Extreme can't connect

I recently got the Atem Mini Extreme, updated from the Atem mini. I'm trying to connect the extreme to my MacBook pro same way I used to connect the mini, via usb-c cable but for some reason when I connect the Extreme, the software does not recognize it. I get the no Switcher found error message. I can't seem to figure out what the problem is. I've tried like 5 different usb-c cables and nothing works. Why can the Atem mini connect right away but the Extreme does not?

Sometimes when I open Atem Software Control my Extreme also doesn't connect, but when I open the Atem setup program, and click on the right icon it just works fine.

Software Control is updated to 8.6.1?

For anyone finding this thread after all the years...

On MacOS (maybe PC, but I don't have one...), if you can

• connect via the ATEM Setup app using USB,
• set the IP address (I use DHCP...),
• update the firmware,
• Launch the ATEM Software Control
• and Software Control's connect to switcher dialog shows your ATEM on its list of devices,
• BUT trying to CONNECT does nothing

Go find/download the disk image for the ATEM Control Software and run the UNINSTALL program, then reinstall.

This fixed the problem for me.