Resolve hangs when choosing Fusion module

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photoguy

  • Posts: 3
  • Joined: Tue Jul 06, 2021 2:03 am
  • Real Name: Alan Mark

Resolve hangs when choosing Fusion module

PostTue Jul 06, 2021 2:16 am

Resolve 17.2.1 and 17.2.2. iMac Pro, 64GB RAM, OS 10.14.6

All was working well until one day...while working in Fusion, Resolve hung. So I killed it. Restarted Resolve. After selecting the project, hung again as the last module was Fusion. Choosing another project worked, but choosing Fusion hung. Restarted. Removed/reinstalled many times.

I created a new user, same machine, and there was no issue using Fusion. So I went back to the main user. Uninstall doesn't seem to remove everything. There's a hidden directory /Users/[username]/.gallery that remains as well as some config file I can't find. I know that since when I reinstalled Resolve, it remembered my preferences.

I think the solution is to delete all remnants of Resolve but even AppCleaner didn't seem to get everything. Any tips? Maybe there's a hidden switch to get Fusion's configs to reset? Thanks.
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Rohit Singhal

Blackmagic Design

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Re: Resolve hangs when choosing Fusion module

PostWed Jul 07, 2021 6:24 am

Hi Alan,

Can you please capture your logs and send for us to investigate?
For more information - viewtopic.php?f=21&t=90190
Rohit Singhal
DaVinci Resolve Software Development
Blackmagic Design
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photoguy

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  • Real Name: Alan Mark

Re: Resolve hangs when choosing Fusion module

PostWed Jul 07, 2021 8:40 pm

Hi Rohit,

Log file attached just after another hang when selecting "Fusion" module.

Thank you,
Alan
Attachments
DaVinci-Resolve-logs-20210707-143606.zip
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Rohit Singhal

Blackmagic Design

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Re: Resolve hangs when choosing Fusion module

PostWed Jul 14, 2021 2:11 am

Hi Alan. Can you please try to Reset UI Layout and see if it helps?
Rohit Singhal
DaVinci Resolve Software Development
Blackmagic Design
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photoguy

  • Posts: 3
  • Joined: Tue Jul 06, 2021 2:03 am
  • Real Name: Alan Mark

Re: Resolve hangs when choosing Fusion module

PostWed Jul 14, 2021 4:42 am

Hi Rohit,

That did it! Thanks so much.
Alan

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