Resolve quit unexpectedly

Hello,
I am new to Resolve and this forum, I hope this is the right place to post this issue.

I have used Resolve for a while without any problems. Today, when I opened the program, I get a Problem Report saying that DaVinci Resolve quit unexpectedly. Resolve will not open.

Resolve 18.1.4 (from BMD website)
MacBook Pro

Can you please help me?
Resolve log file is not small enough to attach here...can I upload it somewhere else if needed?

Thank you!

[Dwaine Maggart]

If you have a Resolve log file, post it on a file sharing site, then provide a link to the file here.

If you are a new forum user, it may not allow you to post a URL. If that happens, just put a space near the front of the URL, so the forum doesn't think it's a URL.

Also make sure the link does not require access credentials.

https://drive.google.com/file/d/1BXqCSF ... share_link

I hope this is ok. After this log, I have uninstalled and installed DR18 once more.

I try to add drop-box-url as well. For some reason, this link is not accepted. If the google drive-link does not work, please let me know...

Any update on this issue?
Thank you…

[Dwaine Maggart]

It appears there is a database issue.

Please send this file:

/Users/okvekst/Library/Preferences/Blackmagic Design/DaVinci Resolve/dblist.conf

/Users/okvekst/Library is a hidden folder. You'll need to press the <CMD> and the <SHIFT> and the <.> (period) keys simultaneously to see hidden files and folders.

Thank you so much for looking into this.
https://drive.google.com/file/d/1jp6zE_ ... share_link

[Dwaine Maggart]

It appears that your okvekst Local Project Library may have an issue.

In Finder, rename the /Users/okvekst/Library/Preferences/Blackmagic Design/DaVinci Resolve/dblist.conf file to dblist.conf.bak

Then open Resolve. Resolve will create a new dblist.conf file, and only be looking at your default Local Database project library.

If that works, that would confirm that there is an issue with the okvekst project library.

Are there projects in that project library that you need?

Ok, can I try this even if I need the projects in that library?
I have to admit, I don't really know what projects I might lose

[Dwaine Maggart]

Try this, and if this works, and there are projects in the other project library you need, there are ways we can get those.

This brings up generic backup advice: It's a very good idea for important projects that last more than a day, that you make a Project Export .drp of the project at the end of each work day, and keep copies of those drps off the main system drive. Then if anything happens to the system drive, or the project library, or the specific project, you have backups you can Import.

Ok, Resolve opened, and it looks like this (see attached screen dump). Is the question referring to the changes I made now, or should I upgrade?

And thank you. Yes, I have learned my lesson the hard way and will always make a project export from now on...

[Dwaine Maggart]

Yes, in this case, go ahead an update the project library.

After it's updated, assuming you can open a new project in it, the go to the Project Manager page, right click on Local Database, and select "Reveal in Finder".

Then open the Resolve Disk Database folder, then the Resolve Projects folder, then the Users folder, then the guest folder, then the Projects folder.

In the Projects folder will be a folder for each project. And in those folders will be a Project.db file.

Now open a new Finder window and navigate to the /Users/okvekst/Documents/Resolve Disk Database/Resolve Projects/Users/guest/Projects folder. In this folder will be the projects from your okvekst project library.

You can copy project folders out of this folder, into the Local Database Projects folder we opened above. Then those projects will also be in the Local Database project library. BUT! You don't want to copy over the project folder of the last project you were working on when this problem arose. Else that might stop Resolve from launching again.

It worked Most of my previous projects are now back.Thank you!
One last (?) issue, though:
How can Resolve link back to the correct files? When I try and locate the files in this project (Reveal in finder), it finds the correct path, but the files are not showing in Media Pool.
For this project, the media files are in iCloud Drive. I understand now that maybe this is a bad idea....

[Dwaine Maggart]

Not sure what's going on with the files.

If you look at the same location on the Media page in the Media Storage area, do the files appear in the Viewer?

No, I have to add them again. That is of course no problem, but I don't understand why it happens.
I used to have two databases, one of them was located in iCloud Drive, can I copy this one as well?
All the older projects located in a "Local Database" do not have the same issue.

[Dwaine Maggart]

The only 3 databases in the dblist.conf file you sent were the Local Database, the testjannicke database and the okvekst database.

All 3 of those appear to be stored on the local system drive.

The testjannicke db is located here: /Users/okvekst/Resolve Disk Database, and I'm assuming that's on the local drive.

If you wanted to access that database again, in the Project Manager page, with the Local Project Libraries icon selected, click the Add Project Library button at the bottom, and select Connect, then enter the name and location. testjannicke would be the name. /Users/okvekst would be the location.

Thank you for all your help, now I'm happy again
(And I will be better at understanding the basic principles before my next project)

Hi

I post here, as I experienced similar issue today - DaVinci Resolve Studio quit unexpectedly.

Running OSX 10.15.7 and Davinci Studio 18.1.4 (App Store)

Can you please help me?

Attached the TGZ file

[Dwaine Maggart]

The logs you sent were from the BMD web site version of Resolve, not the Apple App Store version of Resolve.

3 of those logs were from Resolve Studio 18.1.4, and failed due to no valid license.
1 of those logs was OK, and was from the free Resolve 18.1.0 version.

All were from May 6.

If you've purchased Resolve Studio from the Apple App store, that license does not work for Resolve Studio from the BMD site.

If you've purchased and installed Resolve Studio from the Apple App Store, and that's not what's working, the log generation process is different from the process to gather logs from the BMD version (which is what you've used).

Thanx for fast response, Dwaine

1) The studio version on my computer is bought from Apple store.

2) Instead of contacting you on this forum I downloaded and tried to install 18.1.4 (both studio and free version) to see if that helped, with no success. For some reason my activation code for the Studio version, which came with a BMPCC I own didnt work. Thats probably explains why the logs I sent didnt help.

3) Can you please inform me how to gather logs from the App store version, which is the version still installed on my computer and I having trouble getting started. The problem accured after I needed to Force Quit Davinci Resolve Studio earlier today.

Regards
Magnus

[Dwaine Maggart]

Since we can't use our normal diagnostic tools on App Store Resolve issues, we'll have to do some things the hard way.

Open Finder. We need to go to folders that are hidden in the normal Finder view. So we will use the Finder Go - Go to Folder menu to get to these hidden folders.

In the Finder menus at the top, select the Go menu, and in that, select the Go to Folder menu. Copy and paste this path into "Go to the folder: entry area:

~/Library/Containers/com.blackmagic-design.DaVinciResolveAppStore/Data/Library/Application Support

In the Application Support folder, you'll see a logs folder. Right click the logs folder and select Compress. That will create a logs.zip file. Send us that file.

Then in the Finder Go - Go to Folder - Go to the folder entry area, copy and paste this line:

~/Library/Containers/com.blackmagic-design.DaVinciResolveAppStore/Data/Library

In the Library folder, you'll see a Preferences folder. Right click the Preferences folder and select Compress. That will create a Preferences.zip file. Send us that file.

Once we have those 2 .zip files, we can hopefully see what's going wrong.

I do note from the logs you sent, that you are using macOS 10.15.7 Catalina. Pretty sure current Resolve 18.6.6 won't work in anything earlier than BigSur. So that might be an issue.

Thanks for good guidance. I have uploaded the compressed Log folder and Preferences folder below.

Compressed preferences folder

Thanx.
Compressed folder files are attached.

[Dwaine Maggart]

The config.dat file in the Preferences folder is corrupt.

There is a backup copy called config.dat.bak

Trash the config.dat file.

Duplicate the config.dat.bak file.

Rename the duplicate file as config.dat

Now the App Store version of Resolve should run.

It Works. Thanks for great support

Hello, I have similar issue - davinci quits unexpectedly randomly. Here are the logs from the crash during rendering:

DaVinci-Resolve-logs-20240529-180936 2.zip

I will be grateful for help!

[Dwaine Maggart]

I think this could be related to the fact that you are using macOS 14.0. Please update to the current 14.5 version and see if that makes things better.

If not, please send another Resolve log. How did you generate the log you sent? It is missing lots of stuff. If you generated it from the Resolve Help menu "Create Diagnostics Log on Desktop", I would expect a lot more info to be in it.

I think this could be related to the fact that you are using macOS 14.0. Please update to the current 14.5 version and see if that makes things better.

If not, please send another Resolve log. How did you generate the log you sent? It is missing lots of stuff. If you generated it from the Resolve Help menu "Create Diagnostics Log on Desktop", I would expect a lot more info to be in it.

Updated, no luck... it quited while rendering. I have deleted some files from the previous log as I thought that they are not neccessary. Full new log here:

DaVinci-Resolve-logs-20240529-202917.zip

[Dwaine Maggart]

OK. Please send a project export .drp of the project you are rendering from. You can make the drp by opening the Resolve Project Manager page, right clicking on the project, and selecting: Export Project.

If there are multiple timelines in the project, let us know which timeline you are rendering from.

If the project export .drp is too large to attach, put it on a file sharing site and provide a link to the file.

Because you are new Forum user, you may not be allowed to post a URL. If that happens, just put a space near the front of the URL, so the system doesn't see it as a URL.

OK. Please send a project export .drp of the project you are rendering from. You can make the drp by opening the Resolve Project Manager page, right clicking on the project, and selecting: Export Project.

If there are multiple timelines in the project, let us know which timeline you are rendering from.

If the project export .drp is too large to attach, put it on a file sharing site and provide a link to the file.

Because you are new Forum user, you may not be allowed to post a URL. If that happens, just put a space near the front of the URL, so the system doesn't see it as a URL.

Here it is. It is just one timeline:

Untitled Project 2024-05-29_155303.drp.zip

[Dwaine Maggart]

Open Resolve Preferences - System - Decode Options, and uncheck "Decode H.264/H.265 using hardware acceleration", then save the prefs and restart Resolve.

Now what happens?

Open Resolve Preferences - System - Decode Options, and uncheck "Decode H.264/H.265 using hardware acceleration", then save the prefs and restart Resolve.

Now what happens?

Working now, thank you!!!!

Hello,
I am new to Resolve and this forum


I have used Resolve for a while without any problems. Today, when I opened the program, I get a Problem Report saying that DaVinci Resolve quit unexpectedly. And DR not open and vanishes.

DaVinci_Resolve_18.6.6_Mac free version

MacBook Pro M2

Can you please help me?

Thank you!

[Dwaine Maggart]

Did you get Resolve from the Blackmagic web site, or the Apple App Store?

Hi Dwaine,

since you got one issue resolved i thought you might be able to help me too.
I f you care to look into it of course.
I have the same error message pop up as the OP but i am on a windows machine and the solution didn't work for me. I renamed the dblist.config and it didn't help.
Here is my log file: https://drive.google.com/file/d/1c3JwVK ... sp=sharing
and here is my dblist file:
https://drive.google.com/file/d/1cDZ1Cq ... sp=sharing

Windows 10 pro version 22H2
GPU: Nvidia Geforce GTX 1650
GPU driver version: 560.81


help is much appreciated since i'm lost here(:

[Dwaine Maggart]

Need a Resolve diagnostics log file and a Windows System Information .NFO file.

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Thank you for the quick reply.

Here is the Zip Log File: https://drive.google.com/file/d/1dPP8ur ... sp=sharing

and here the .NFO
https://drive.google.com/file/d/1dQRe90 ... sp=sharing

[Dwaine Maggart]

The following process will MOVE your Resolve preferences files to a backup location. This will force Resolve to create a new set of default preferences files when it launches. If this solves the launch issue, that would imply there was some corrupt preferences related file causing the startup issue.

Open File Explorer Options, and on the View tab, enable "Show hidden files, folders and drives".

Also unselect "Hide extensions for known file types".

Then in File Explorer, navigate to this folder:

C:\Users\samue\AppData\Roaming\Blackmagic Design\DaVinci Resolve

Rename the Preferences folder to Preferences.old

Now see if Resolve will start.

If it does, it will have all the Resolve preferences set to default values.


If you had any Resolve Preferences items modified from their default values, you'll need to modify those again as desired.

If Resolve still doesn't start, send a new Resolve log file.

Thank you.
It crashed again:(
Here is the log file:
https://drive.google.com/file/d/1dTtYkH ... sp=sharing

[Dwaine Maggart]

Please install the new 19.0.1 release and see what that does. If it does the same thing, please send a new Resolve log and a new .NFO file.

Ok, i installed 19.0.1
still nothing, same error
new logs:
https://drive.google.com/file/d/1dUT9Jf ... sp=sharing

[Dwaine Maggart]

Please send a new .NFO file.

ah damn.
here it is. sorry
https://drive.google.com/file/d/1ds5U1- ... sp=sharing

[Dwaine Maggart]

In Windows Settings - Apps & features, uninstall the Visual C++ 2015-2022 x64 and x86 packages.

Then run the Resolve 19.0.1 installer. It will have those 2 packages selected. Let it reinstall them.

Does that help?

Didn't help. Still getting the error
new logs:
https://drive.google.com/file/d/1eOEbfg ... sp=sharing
.nfo:
https://drive.google.com/file/d/1eMr82- ... sp=sharing

i got this message from support:
https://drive.google.com/file/d/1eOaaoB ... sp=sharing
Did what was recommended in the mail. Nothing. Still getting the same error.

I had 2 times per hour crashes recently when I clicked to any control in a slice editor. Mostly on the general common subtractive saturation slider.

V. 19.0.0. NVidia.

I don't tried to use slices yet in 19.0.1 because this case and no changelog records about it.

In some cases I had a garbage in the frame image (just a horizontal band of a random noise). One case I had impossibility to open project again after a crash, because permanent crashes, but after 2 or 3 repeats I had opened it.

My node tree was complex - Pre-Post Groups and two node stacks. A slice editor was connected between another nodes in a Post Group. In simple cases with a few nodes I had only 1-2 crashes per day.

So probably new crashes are connected with a slice editor. It is totally new and seems not stable.

Any other ideas or suggestions regarding the issue? It is still not working.

[Dwaine Maggart]

It seems like it's hanging about the time the VoukoderPro Plugin gets loaded in a normal log.

In a File Explorer window, navigate to this folder:

C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\IOPlugins

Rename the voukoderpro_plugin.dvcp.bundle folder to voukoderpro_plugin.dvcp.bundle.tmp

This will prevent the Voukoder plugin from loading. Lets see what that does.

If that doesn't help, then in a File Explorer window, navigate to this folder:

C:\Program Files\Common Files\OFX

Rename the Plugins folder to Plugins.tmp

This will prevent any other 3rd party video OFX plugins from loading. Maybe that will do something good.

it still doesn't start but i don't get the error message anymore. That's something. I think i might just have to wipe my laptop and reinstall everything.