Mon May 06, 2024 4:04 am
For anyone that's wondering what happened with this, the problem was related to Wi-fi based tally units we had connecting to the switcher (there were other actual issues with that unit too, but not to do with this thread).
There is a limit to the number of connections that can be made to an ATEM at one time. We limited the number of devices connected to it so that we wouldn't go past that limit, however, we didn't know that when a wi-fi device temporarily loses its connection, it takes a period of time for the ATEM to realise that it had disconnected and subsequently close the connection. The wi-fi device would reconnect before the previous connection was closed, and then increase the connection count by 1. If all the tally devices dropped out around the same time, or if one was particularly unstable, lots of extra connections would be created before any of the previous ones were disconnected, thus reaching the limit in no time at all.
We've since re-engineered the tallies to connect to a PC that would be a single wired connection back to the ATEM. Thus, the problem has gone away.
Windows 11 Pro, AMD Ryzen 7 3700X, 32GB RAM, NVidia RTX 2070 8GB.