Full screen slides

I help volunteer with running the live stream cameras at our church. We use an ATEM Television Studio Pro 4K. We use ProPresenter for running the slides/song lyrics/sermon points during the service.

Whenever we go to a full screen slide, the background of the slide will have the selected camera as a background. At one point in the past this wasn't the case but we can't determine what changed to make this happen.

If we change the camera to just black, the full slide would look fine, but again, we didn't have to do this in the past.

Any suggestions?

Thanks,

Sounds like you may be using a Key to display the ProPresenter slide, which means it's "laying" on top of whatever camera you have active.
How are you feeding Pro into your ATEM? Is it a single direct input, or are you using some middle HW for key/fill and sending dual feeds to the ATEM? Basically, of your 8 ATEM inputs, how many are Pro?
If it's a single input, then I'm guessing your sending Pro lyrics with a blue background and then using a chroma key in ATEM to overlay those lyrics on top of your camera (using the Key1 button on your ATEM). If that's the case, then to show the "full screen slide" from Pro you will instead need to make that input live on-air (instead of turning on the Key). If you're unsure which input Pro is feeding in to, just hit each of your 8 input buttons on the ATEM until you see your full screen Pro slide.

We have a near-identical setup at our church, so please let me know if you have anymore questions or need more help.

Thanks for the reply.
I looked at it yesterday and from what I gathered, there is some kind of card in an Echo Express se 1 connected via a thunderbolt cable to the Mac and then from there to the ATEM. I believe it is single feed as the other connection on the back of the Echo Express goes to the AJA HELO h.264 encoder. The AJA then goes back into the Mac for live streaming, I believe.
I found the on-air button kind of worked but we still had the camera as background under the full slide. The only way we could have the full screen work without the camera as background is by setting the main "camera" to black and then the full slide looks correct. We believe we didn't used to have to do that but we aren't sure what changed.
Thanks again for the help/reply.

Ok, let's start with the basics of your setup...
When you want to show your Pro slides on the ATEM program output, what button are you hitting on your ATEM?

I feel like this is still related to a chrome/luma key for the Pro input on your ATEM (which is common if you are using Pro for lyrics).

Sorry for taking so long to reply.
I'm pretty sure we hit the gfx key 1 and then hit " all black" camera.

What do you suggest we do with the chroma/Luma settings?

Thank you for your assistance.

Your ProPresenter must be inputting into one of the 8 inputs on your ATEM. If you want to display a fullscreen slide (as opposed to a lower third, such as a lyric over a camera) then you just need to figure out which camera input that is (only 8 options) and make that input live (instead of activating Key1).
Again, I'm only guessing here, but if you only have 1 cable running from your Echo to ATEM, then I assume you are using either a chroma or luma key to overlay your lower thirds (lyrics) when you hit that Key1 button.
If you ever want to show a fullscreen slide (without any camera showing under it), then you shouldn't use Key1. The caveat is if you are feeding TWO cables into the ATEM, in that case you may be doing a true key/fill and hitting the Key1 button (or DSK1) would work; but it sounds like you are only using a single SDI cable between Pro and ATEM.

Perhaps taking a couple photos and posting them here would help diagnose. A photo of your Program output working normal (during a song with lyrics) and an example of Program not working the way you'd like (showing a camera under it).

Thank you for the information. I plan to look at this more throughly on Wednesday when I can be in front of the machine
I'll let you know what I find.

You’re doing the Lord’s work here Tim, literally.

Good Luck

I took a good number of pictures but they are all over 1 MB so I'll have to upload them another way.

After fiddling with it for an hour yesterday I'm basically at the same place I was.

In my troubleshooting yesterday I found a piece of software installed on the Mac used for controlling the card within the Echo box. The card is a deck link duo 2. I was able to change the setting to be SDI 1or SDI 1and SDI 2. I worked with that but changing it back and forth as well as changing the key source and key fill didn't help, I still could see the camera as a background.

I tried different options in chroma and Luma but it didn't help.

There are two cables coming out of the deck link duo 2 and I found one cable that is the input into the ATEM from the deck link duo 2, but couldnt identify what the secondary cable is doing. It makes me think we are supposed to be doing a true key/fill but something is missing somewhere.

I'll work to get the pictures uploaded.

Thanks again for the assistance.

Please follow the link below for the pictures of our setup and issue. I tried to take a picture the settings of the ATEM and then what we are seeing.

https://www.mediafire.com/folder/socxp60fs1ni4/Temp

Thanks again for any assistance.

Fill is 7, key is 8, BG is 1. Turn off the keyer (key cut), hit BG and select input 7 on the pgm bus for a fullscreen slide. Also you should be able to adjust the clip settings so that the background doesn’t come through when the keyer is up.

The root of your problem is that the keyer is tied to the BG transition. The BG and Key1Tie buttons can be selected individually or simultaneously by pressing both buttons at once.

Good Luck

Gotcha, thank you very much! We will give this a shot and let you know.

I agree with Howard. It also looks like your DSK1 is active in some pictures (along with Key1), so I'm not sure what's going on there.

On the bright side, it looks like you have some very nice equipment. I'm confident we'll be able to get things running smooth for you.

Let us know if you have any other issues, Tim. Good luck!

Hey everyone, thank you very much for all the input and trying to help me get this worked out. We ended up calling the people who installed it and there was more than just one problem that had to be solved but it is working now.

Thank you all again and I'll remember this forum incase we run into another issue.