Screen just stopped working.

I got my BMCC yesterday, shot a few test shots, & while seeing how long my V-mount battery will power it, the screen went off. Thought it was just a power-saving feature, but now the screen will not come back on. I will power it up, hear the fan, and the screen still stays dead. I can even hit the play button & hear audio from the short clip that was recorded, but the screen still stays dead. Did I wait 5 months to get a lemon? Any troubleshooting ideas?

I got my BMCC yesterday, shot a few test shots, & while seeing how long my V-mount battery will power it, the screen went off. Thought it was just a power-saving feature, but now the screen will not come back on. I will power it up, hear the fan, and the screen still stays dead. I can even hit the play button & hear audio from the short clip that was recorded, but the screen still stays dead. Did I wait 5 months to get a lemon? Any troubleshooting ideas?

Unfortunately, it does seem like your LCD has failed. I'd be curious to know, when you contacted your dealer or BMD customer service for your region directly, what did they suggest concerning repair or replacement of your camera?

As for troubleshooting the camera yourself (and please do contact your dealer or BMD directly ASAP), there isn't much you can try. Here are some long-shot suggestions if you haven't already tried them:

- Power-up the camera when there's no SSD inside it, in case a defective SSD is somehow causing a problem.

- Connect the BMCC charger and allow the camera to charge for an hour or two (with the camera turned off). Then try powering on the camera.

- Try reinstalling the camera firmware, either v1.2 or v1.3 (available from BMD's "Support" web site.)

- Even though the fan appears to be working OK, turn off the camera, and remove & then reinstall the fan as described on page 52 in the user manual. (It's fairly easy to do.) Observe carefully that none of the wires inside look pinched or broken, but don't poke around inside your camera. Just look for anything that looks obviously wrong you might tell the BMD repair techs about. After reinstalling the fan, try powering-on the camera again.

I doubt any of the above will make a difference, but it might be worth a try even just to see if makes any difference at all.

Most important, contact your dealer or BMD customer service for your region directly, and let us know what happens.

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I contacted B&H (whom I purchased it through) & got a RMA immediately. Already on its way back. They say I'm at the top of the waiting list, so I just want to apologize right now to those behind me. I waited 5 months for a few fleeting moments with the camera. Hopefully my next rendezvous will last a bit longer.

Good luck Jason,

I can imagine how you feel as I just got my camera and test it with all the known flaws which occured on singular models in mind and whenever I do make a mistake myself I'm panicking I'd have to send it back.

OT: Peter, you're such a constantly helping guy around the forums, you should actually be paid by BMC doing their work. Kudos to you!

I had a similar problem. We bought two BMCC's and one of them had a dead LCD on arrival.. same symptoms as yours, I just took it back to the dealer and they gave us a new one, same day.

OT: Peter, you're such a constantly helping guy around the forums, you should actually be paid by BMC doing their work. Kudos to you!

AGREED! Not only is he keeping tabs on almost all of the posts - but he's also giving AMAZING and practical advice. EXTREMELY HELPFUL! Thanks Peter!

Thanks, folks.

Although it would be nice if BMD were to mail me a big fat check, I'd be even happier if they'd send me a beta version of the new BMPC-4K ASAP. I'd be glad to be a beta tester for them!

Cheers.

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