Thu Dec 24, 2020 8:29 pm
Actually Thomann is just following BMD rules. The full package including default accesiores need to be returned to BMD. Then BMD asses the product and will see if they fix it. OR return a new package product.
This is part of the BMD return policy!!
That Thomann offered you a unit to run in the meantime is hard to believe as that would seriously impact the warehouse.. And since this product is already hard to get at the moment.. Having a few out to loan is not something i would do as a dealer..
Anyway the best methode if you have gigs coming up is buy a new one. And sell the returned unit once it's back.. Or rent one for the periode of service..
Daniel Wittenaar .:: Xtreemtec Multicam Facilities ::. -= www.xtreemtec.nl =-
4K OBV Truck, Dual ATEM 8K, 120x120 Videohub, 12x Hyperdeck 4K Pro, Ursa Broadcast 4K G2, 4K fiber converters with Sony Control and seperate Tally on SMPTE